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Remote Card Operations Specialist Jobs (NOW HIRING)

Blossom

Lead Client Support Specialist, Card Operations

FL ยท On-site +1

$75K - $85K/yr

The Lead Client Support Specialist serves as the senior technical resource within the Cards Support ... card lifecycle, and network operations. * Maintain deep working knowledge of key cards platform ...

Planet Depos

Operations Specialist

$24 - $26/hr

Fully Remote OPERATIONS SPECIALIST SHIFT: Tuesday-Friday 7:00pm-3:00am EST and Saturdays 3:00pm-11:00pm EST. During the initial training phase, the schedule will be Sunday-Thursday, 3:00 PM - 11:00 ...

Bright!Tax

Operations Specialist (remote)

New York, NY ยท Remote

Operations Specialist (Remote) About Bright!Tax Bright!Tax helps Americans living abroad navigate US tax compliance so they can focus on the lives they're building and the adventures they're on. Our ...

Bright Tax

Operations Specialist (remote)

New York, NY ยท On-site +1

Operations Specialist (Remote) About Bright!Tax Bright!Tax helps Americans living abroad navigate US tax compliance so they can focus on the lives they're building and the adventures they're on. Our ...

Bright!Tax

Operations Specialist (remote)

New York, NY ยท Remote

Operations Specialist (Remote) About Bright!Tax Bright!Tax helps Americans living abroad navigate US tax compliance so they can focus on the lives they're building and the adventures theyre on. Our ...

Alignerr

Trading Operations Specialist

Manhattan, NY ยท Remote

Trading Operations Specialist (AI Training) About The Role What if your hard-earned knowledge of ... This is a fully remote, flexible contract role. No AI background required -- just solid experience ...

DivIHN

Sales Operations Specialist - Remote

Corning, NY ยท On-site +1

Sales Operations Specialist - Remote Duration: 11 Months Location: Remote 100% remote (Candidate can be located anywhere in the US as long as they can work 8am - 5pm EST) Travel: Minimal travel is ...

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$30.5K

$68.4K

$111K

How much do remote card operations specialist jobs pay per year?

As of May 30, 2026, the average yearly pay for remote card operations specialist in the United States is $68,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $81,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Card Operations Specialist, and why are they important?

To thrive as a Remote Card Operations Specialist, you need a solid understanding of payment processing, card network rules, fraud prevention, and typically a background in finance or banking. Familiarity with transaction monitoring platforms, dispute management systems, and compliance tools such as AML software is essential. Attention to detail, problem-solving abilities, and strong communication skills help ensure accuracy and effective collaboration with cross-functional teams. These skills are crucial for maintaining secure, compliant, and seamless card operations in a remote environment.

What are some common challenges faced by Remote Card Operations Specialists, and how can they be effectively managed?

Remote Card Operations Specialists often encounter challenges such as maintaining accuracy while processing high volumes of transactions, resolving customer issues without face-to-face interaction, and staying up-to-date with evolving compliance standards. Effective management of these challenges involves leveraging robust digital communication tools, following detailed workflow checklists, and participating in regular training on compliance and fraud detection. Collaborating closely with team members and support departments, even virtually, ensures smoother operations and helps specialists deliver consistent, high-quality service.

What are Remote Card Operations Specialists?

Remote Card Operations Specialists are professionals who manage and support card-related services such as credit, debit, and prepaid cards for financial institutions, all while working remotely. Their responsibilities typically include processing card applications, handling disputes, monitoring transactions for fraud, and assisting customers with card-related inquiries. They use digital tools and secure systems to ensure customer data is protected and operations run smoothly. This role requires strong attention to detail, excellent communication skills, and familiarity with banking regulations and payment processing systems.

What is the difference between Remote Card Operations Specialist vs Remote Card Services Coordinator?

AspectRemote Card Operations SpecialistRemote Card Services Coordinator
CredentialsRelevant certifications (e.g., PCI DSS, banking certifications)Similar certifications, often overlapping
Work EnvironmentBanking or financial institution, remote setupFinancial services, remote or hybrid
Industry UsageCommonly used in banking and fintech sectorsUsed in customer service and card management roles
Job FocusProcessing card transactions, managing card operationsCustomer support, card issue resolution

The Remote Card Operations Specialist primarily handles card processing and operational tasks within financial institutions, focusing on transaction management. In contrast, the Remote Card Services Coordinator emphasizes customer support and resolving card-related issues. Both roles require similar certifications and are often found in banking or fintech environments, but their core responsibilities differ slightly based on operational versus customer service focus.

More about Remote Card Operations Specialist jobs
What cities are hiring for Remote Card Operations Specialist jobs? Cities with the most Remote Card Operations Specialist job openings:
What are the most commonly searched types of Card Operations Specialist jobs? The most popular types of Card Operations Specialist jobs are:
What states have the most Remote Card Operations Specialist jobs? States with the most job openings for Remote Card Operations Specialist jobs include:
What job categories do people searching Remote Card Operations Specialist jobs look for? The top searched job categories for Remote Card Operations Specialist jobs are:
Remote Card Operations Specialist jobs near you
Infographic showing various Remote Card Operations Specialist job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% Remote job distribution, with an average salary of $68,426 per year, or $32.9 per hour.
Lead Client Support Specialist, Card Operations

Lead Client Support Specialist, Card Operations

Blossom

On-site, Remote

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Job Description
Job Summary:
The Lead Client Support Specialist serves as the senior technical resource within the Cards Support team. This role provides advanced troubleshooting expertise across the full card lifecycle - including authorization, clearing and settlement, disputes and chargebacks, BIN and card profile configuration, tokenization, and network message flows (ISO 8583). The Lead oversees complex escalations, supports the Client Support Manager in ensuring consistent service delivery and operational effectiveness, and acts as the trusted technical bridge between clients, Engineering, Product, and Network Operations.
Supervisory Responsibilities:
  • Provide technical leadership and day-to-day guidance to Tier 1 and Tier 2 Support Specialists.
  • Serve as an escalation point for complex technical and system-related issues.
  • Assist the Client Support Manager with onboarding and training of new team members.
  • Provide input regarding team performance, skill development, and training needs.
  • Support quality assurance initiatives within the support function.

Duties/ Responsibilities:
Service Delivery & Incident Coordination
  • Support the Client Support Manager in maintaining service delivery standards and ensuring the team meets SLA targets (90% or greater).
  • Coordinate and lead the support team during Sev1-Sev2 card incidents - authorization outages, settlement failures, widespread decline events - ensuring clear communication between Tier 1, Tier 2, development teams, and clients.
  • Assist support engineers in troubleshooting complex card and network-related issues impacting clients.
  • Act as Support Incident Commander on Sev-1/Sev-2 calls; communicate impact to clients and write client-facing Root Cause Analyses (RCAs).
  • Facilitate post-incident reviews and root cause documentation to improve service reliability.

Technical & Product Leadership
  • Serve as the subject matter expert for cards support engineers on the issuer processing platform, card lifecycle, and network operations.
  • Maintain deep working knowledge of key cards platform components including:
    • Authorization processing and ISO 8583 message flows
    • Clearing, settlement, and reconciliation
    • Disputes, chargebacks, and network representment rules
    • BIN management, card profile configuration, and tokenization
    • STIP behavior, response codes, and network connectivity
    • Provide guidance to support engineers on complex issues involving card configuration, network rule interpretation, and data integrity.
    • Assist in training and onboarding of new support team members and new client implementations.
    • Stay current on Visa / Mastercard mandates and flag operational impact to the team early.

Tools & Systems Collaboration
  • Assist support staff in analyzing authorization logs, settlement files, and network message data to identify discrepancies impacting client operations.
  • Support troubleshooting of advanced technical issues using SQL and log-querying tools (Splunk, Kibana, Datadog, or similar).
  • Coordinate with Engineering, Product, Risk, and Network Operations teams to validate fixes and communicate outcomes to support staff and clients.

Escalation & Cross-Team Coordination
  • Act as the primary escalation point for Tier 1 and Tier 2 support engineers for complex card lifecycle and network-related issues.
  • Facilitate communication between support staff, clients, product development, QA, and leadership during critical incidents.
  • Provide structured updates to the Client Support Manager on escalations, risks, and operational concerns.
  • Partner with Engineering, Product, and Network Operations to turn recurring client pain into permanent fixes - tooling, runbooks, product changes, or network rule clarifications.

Process Improvement & Knowledge Development
  • Author and maintain the team's runbooks, decision trees, and internal knowledge base for common card lifecycle and exception scenarios.
  • Identify opportunities to improve support workflows, escalation processes, and operational efficiency.
  • Promote best practices across the support team to improve issue resolution consistency and client satisfaction.
  • Own team-level SLAs and operational KPIs (time-to-first-response, time-to-resolution, CSAT, escalation rate); report weekly to the Client Support Manager and monthly to Client Services leadership.
  • Support the manager in implementing operational improvements and documentation standards.

Performs other related duties as assigned.
Required Skills/ Abilities:
  • Deep working knowledge of the card lifecycle: issuance, activation, authorization, clearing, settlement, chargebacks, and reconciliation.
  • Hands-on experience reading ISO 8583 messages and diagnosing issues from authorization logs, STIP behavior, response codes, and settlement files.
  • Strong familiarity with at least one network rulebook (Visa, Mastercard, or equivalent) and the dispute / chargeback lifecycle.
  • Proficiency in cards platform systems and configuration tools (BIN setup, card profiles, tokenization).
  • Comfort with SQL and log-querying tools (Splunk, Kibana, Datadog, or similar) for self-service investigation.
  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to lead and coordinate high-severity card incident response while maintaining professionalism and composure.
  • Excellent written communication skills; able to explain complex technical card failures to both engineers and risk officers at client institutions.
  • Calm under pressure during incidents, and organized enough to run a multi-party call and still take good notes.
  • Strong cross-team collaboration and client interaction skills.
  • Service-oriented mindset with a strong commitment to client support and issue resolution.
  • Proficiency with Google Workspace or similar productivity tools.

Education and Experience:
  • Associate's degree in Information Technology, Finance, Business, or a related field required; Bachelor's degree strongly preferred.
  • Minimum 5+ years of experience in technical support, client services, or operations at a card network, issuer processor, acquirer, or payments platform.
  • 4 or more years of demonstrated experience resolving complex or escalated card-related client issues, including cross-system or network-related problems.
  • 3 or more years' experience mentoring or providing guidance to junior support staff or coordinating issue resolution across support tiers preferred.
  • 3 or more years of financial institution experience strongly preferred, particularly within credit unions or card-issuing environments.
  • Experience supporting fintech / program manager clients (BaaS, neobanks, embedded card programs) a plus.
  • Industry certifications (CPP, ETA CPP, AAP) or completed network training (Visa Business School, Mastercard Academy) a plus.

Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

What We Offer
  • Company-paid medical, dental, and vision insurance for employees
  • Company-paid life and AD&D insurance
  • Company-paid short- and long-term disability
  • 401(k) retirement plan
  • Flexible Spending Accounts (FSA)/ Dependent Care Spending Account (DCSA)
  • Unlimited PTO
  • Employee Assistance Program (EAP)
  • Voluntary supplemental insurance options

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