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Digital Relationship Manager Jobs in Rochester, NY

CGI Digital

Digital Account Manager

Rochester, NY · On-site

Digital Account Managers are the strategic liaisons between our team and our clients ... You won't just "check in", you'll build lasting client relationships, turn insights into strategy ...

CEIPAL

Digital Marketing Manager

Rochester, NY · On-site

$60K - $80K/yr

... CRM, and Workforce Management Software As Digital Marketing Manager you will report to the company's Chief Marketing Officer and will be at the forefront of CEIPAL's efforts to disrupt the HR ...

Five Star Bank

Relationship Banker

Canandaigua, NY · On-site

$19 - $26/hr

Promote Digital Banking Solutions: Educate customers on mobile apps, online banking, ITMs, and ... Support Branch Operations: Assist with teller duties, cash management, vault balancing, ATM ...

Knoll Inc.

Digital Product Manager - WMS

Batavia, NY · On-site

$90 - $130/hr

General Purpose As a Digital Product Manager, you will support the strategy, development, and ... Manage vendor and stakeholder relationships. * Research and maintain knowledge of emerging ...

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CGI Digital

Industry Sales Manager

Rochester, NY · Remote

HelloNation | CGI Digital HelloNation is a division of CGI Digital focused on helping local ... If you have built strong industry relationships and credibility, you can bring that network with ...

ADP

Digital Sales Representative

Fairport, NY

Deepen Relationships Across the ADP Family . In addition to selling cloud-based human resources ... Ability to manage your time and present your ideas in a clear professional manner while leveraging ...

ADP

Digital Sales Representative

Fairport, NY · On-site

Deepen Relationships Across the ADP Family . In addition to selling cloud-based human resources ... Ability to manage your time and present your ideas in a clear professional manner while leveraging ...

AMA Rochester

Marketing Manager

Rochester, NY · On-site

$75 - $110/hr

... digital marketing, content creation, social media, and branding initiatives * Strong writing, communication, and project management skills * Experience with Adobe Creative Suite, Canva, WordPress, CR ...

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All JobsDigital Relationship JobsDigital Relationship Manager JobsDigital Relationship Manager Jobs in Rochester, NY

Digital Relationship Manager information

See Rochester, NY salary details

$27.6K

$79.6K

$138.6K

How much do digital relationship manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for digital relationship manager in Rochester, NY is $79,629.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $104,100.00 per year, depending on experience, location, and employer.

What is a digital relationship manager?

A Digital Relationship Manager is a professional who manages and nurtures relationships with clients or customers through digital channels such as email, social media, and online platforms. Their main goal is to enhance customer engagement, resolve issues, and ensure a positive digital experience. They often collaborate with marketing, sales, and customer support teams to develop strategies that improve customer satisfaction and retention. Digital Relationship Managers use data and analytics to understand customer preferences and personalize interactions. This role is essential in helping organizations build strong, long-lasting relationships in an increasingly digital world.

How does a digital relationship manager typically collaborate with other departments to enhance the customer experience?

Digital Relationship Managers work closely with teams such as marketing, sales, IT, and customer support to create seamless digital experiences for clients. They often act as a bridge, communicating customer feedback and digital engagement insights to relevant departments to improve products and services. Collaboration may include participating in strategy meetings, co-developing digital campaigns, and coordinating on technology integrations to ensure that customers receive consistent and personalized interactions across all digital platforms.

What are the key skills and qualifications needed to thrive as a digital relationship manager, and why are they important?

To thrive as a Digital Relationship Manager, you need expertise in digital marketing, CRM platforms, and customer engagement strategies, often supported by a bachelor’s degree in marketing or business. Familiarity with tools like Salesforce, HubSpot, data analytics software, and social media management systems is typically required. Outstanding communication, problem-solving skills, and the ability to build rapport virtually help set top performers apart. These skills ensure effective client management, foster loyalty, and drive business growth in increasingly digital environments.

What is the difference between Digital Relationship Manager vs Customer Success Manager?

AspectDigital Relationship ManagerCustomer Success Manager
Primary FocusManaging digital channels and online customer interactionsEnsuring customer satisfaction and retention
Required SkillsDigital marketing, CRM tools, data analysisCommunication, problem-solving, client management
Work EnvironmentOnline platforms, digital marketing teamsCustomer service teams, client-facing roles
Industry UsageBanking, finance, e-commerceTech, SaaS, financial services

The Digital Relationship Manager primarily focuses on managing online interactions and digital channels to strengthen customer relationships, often working with digital marketing tools. In contrast, the Customer Success Manager emphasizes ensuring customer satisfaction and retention through direct client engagement. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are popular job titles related to Digital Relationship Manager jobs in Rochester, NY?

For Digital Relationship Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Digital Relationship Manager jobs in Rochester, NY look for?

The top searched job categories for Digital Relationship Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Digital Relationship Manager jobs?

Cities near Rochester, NY with the most Digital Relationship Manager job openings:

Digital Relationship Manager jobs near you

Digital Account Manager

CGI Digital

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Digital Account Managers are the strategic liaisons between our team and our clients. You won’t just “check in”, you’ll build lasting client relationships, turn insights into strategy, and drive measurable results that help their business grow.

Small and local businesses deserve digital marketing that truly moves the needle and that’s where you come in. If you’ve managed SMB accounts before and love turning insights into action, this role was built for you.

What You’ll Do

  • Serve as the primary point of contact for a portfolio of small business clients
  • Build meaningful, consultative relationships rooted in trust
  • Translate analytics and performance insights into clear, actionable next steps
  • Guide clients through SEO and search visibility strategies that drive growth
  • Identify opportunities to expand solutions that genuinely help their business
  • Partner with your Account Executive and Digital Media team to ensure clients feel supported and informed

What You Bring

  • 1–3 years of experience in agency, account management, or client-facing digital marketing
  • Experience working directly with small or local businesses
  • Understanding of local SEO, Google Business Profiles, and search fundamentals
  • Confidence explaining performance metrics and optimization opportunities in simple terms
  • Strong communication skills and a proactive, solutions-focused mindset
  • A genuine desire to make a difference for every client you serve

Why Join Us

  • Make a real impact on small businesses and local communities nationwide
  • Base salary + renewal and upsell bonuses
  • Quarterly bonuses & performance increases
  • Full benefits (Health, Dental, Vision, 401k, PTO, etc.)
  • A collaborative team that believes client care comes first

Salary Range: $45,000–$50,000 + performance-based bonuses

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