Digital Operations Manager Jobs in Raleigh, NC (NOW HIRING)

Description

Company Description:

Aspida is a tech-driven, nimble insurance carrier. Backed by Ares Management Corporation, a leading global alternative asset manager, we offer simple and secure retirement solutions and annuity products with speed and precision. More than that, we're in the business of protecting dreams; those of our partners, our producers, and especially our clients. Our suite of products, available through our elegant and intuitive digital platform, focuses on secure, stable retirement solutions with attractive features and downside protection. A subsidiary of Ares Management Corporation (NYSE: ARES) acts as the dedicated investment manager, capital solutions and corporate development partner to Aspida.  For more information, please visit www.aspida.com or follow them on LinkedIn. 

Who We Are:

Sometimes, a group of people come together and create something amazing. They don't let egos get in the way. They don't settle for the status quo, and they don't complain when things get tough. Instead, they see a common vision for the future and each person makes an unspoken commitment to building that future together. That's the culture, the moxie, and the story of Aspida.

Our business focuses on annuities and life insurance. At first, it might not sound flashy, but that's why we're doing things differently than everyone else in our industry. We're dedicated to developing data-driven tech solutions, providing amazing customer experiences, and applying an entrepreneurial spirit to everything we do. Our work ethic is built on three main tenets: Get $#!+ Done, Do It with Moxie, and Have Fun. If this sounds like the place for you, read on, and then apply at aspida.com/careers.

What We Are Looking For:

In this role, you'll shape and deliver the experiences and desired outcomes of our digital products and experiences. You will employ human-centered product management practices to articulate and prioritize the features and experiences that will build upon the success of our platform. Articulating your user needs and formulating prioritized roadmaps, you will work closely with the Development teams to implement features that support the end to end buying and servicing process-with the Aspida user experience always at the forefront. In preparation, and once up and running, you'll also ensure we have available metrics to monitor and validate the desired outcome of our products. The perfect candidate for this role is a highly experienced product manager who's passionate about user centered product management and will help shape the future of our industry. This role is required to be onsite at our Durham office 3 days a week. 

What You Will Do:

• Define and own the digital product roadmap and go to market execution for your assigned product. 
• Optimizing and enable the collaboration between stakeholders across multiple departments including operations, actuarial, distribution, strategy, compliance, technology, finance, data. 
• Conduct user and stakeholder research to inform product feature sets.
• Create and maintain a strong product, experience, and outcome vision for your product.
• Support clearly defined prioritization frameworks and capabilities.
• Ongoing product management and backlog refinement. 
• Assist with the development of marketing and training material for the digital products to support end users.
• Deeply understand our end user's workflows and buying experience to inform new opportunities to improve their experience.
• Manage external vendor relationships. 
• Research emerging market trends and products.
• Improve speed to market through build, buy or partnership opportunities. 
• Define clear outcomes that measure customer satisfaction and business impact with the ability to analyze them and utilize them in decision making processes.
• Own roadmap prioritization to balance speed to market and new digital platform features with new product implementation.  

What We Provide:

• Salaried, DOE
• Long-Term Incentive Plan
• Full-Time
• Full Benefits Package Available

What We Believe:

At Aspida Financial Services, LLC, we are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. As such, Aspida does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Requirements

What We Require:

• 6+ years of experience as a Digital Product Manager at an insurance company or similar industry, experience with annuity products preferred.
• Ability to synthesize complex internal needs across the company while considering both customer value and future growth.
• An aptitude and willingness to understand the annuity industry.
• Experience using Agile/Scrum/Sprint methodology including sprint planning and execution, as well as a strong understanding of software development management tools.
• Ability to take informed action and a track record of leading new initiatives in a fast-paced environment. 
• Team player and excellent communication skills.
• Comfortable and adaptable to change and new technologies.