Digital Operations Manager Jobs in Ohio (NOW HIRING)

Imagine Everything. Build the Future with Hexion.

At Hexion, we push boundaries, rethink possibilities, and create real impact. We activate science to deliver progress—developing breakthrough solutions that strengthen industries, protect communities, and drive a more sustainable future.

This is where bold thinkers, problem-solvers, and innovators come together to shape what’s next. Whether you're engineering advanced materials, transforming manufacturing technologies, or leading strategic innovation, your ideas and actions leave a lasting mark. We cultivate an inclusive culture of growth, collaboration, and accountability, ensuring every contribution propels us forward.

We don’t follow the status quo—we challenge it, disrupt it, and improve it. Every role at Hexion is part of something bigger.

We invest in innovation, sustainability, and continuous development—equipping you with the tools, training, and opportunities to excel. With an unwavering commitment to safety, partnership, belonging, and impact, we empower you to lead change and strengthen industries worldwide.

Your Future Starts Here.  

If you’re ready to push limits, reimagine what’s possible, and create the extraordinary, Hexion is where you belong. 

Anything is possible when you imagine everything. 

Hexion is seeking a results-driven operations leader to build and run a next-generation Digital Procurement Operations function (GCC Factory). 

This leader will partner with the Head of AI Procurement Transformation to operationalize a new procurement model built on three pillars: 

1. Human Value Teams — focused on strategy, innovation, and risk shaping  
2. AI Layer — driving decision intelligence and automation  
3. Digital / GCC Factory — delivering scalable, efficient, and largely autonomous execution  

Today, purchasing operations are heavily manual, fragmented, and reliant on outsourced support. The mandate is to industrialize and digitize execution, creating a high-performance, low-touch, exception-based operating engine. 

The goal: 

• 70%+ touchless P2P  
• Significant reduction in cost per transaction  
• Faster cycle times and improved service levels  
• Clean, reliable data as the foundation for AI  

This is not a traditional shared services role. The mission is to build a procurement operations engine that is digital-first, highly automated, and relentlessly focused on efficiency and reliability.

Digital Operations & GCC Factory Leadership 

• Build and lead a Digital Procurement Operations “Factory” delivering end-to-end P2P services  
• Transition from manual, outsourced processes to standardized, automated workflows  
• Establish a high-throughput, low-touch operating model focused on speed, accuracy, and cost efficiency  

Process Industrialization & Automation 

• Redesign P2P and transactional procurement processes for:  
  • Touchless execution as default  
  • Exception-based human intervention  
• Drive aggressive standardization across regions, categories, and business units  
• Deploy automation technologies (workflow, RPA, platform capabilities) to eliminate manual work  

Service Delivery Excellence 

• Operate procurement services with clear:  
  • SLAs  
  • KPIs (cycle time, accuracy, cost per transaction)  
• Improve internal customer experience through:  
  • Faster processing  
  • Clear escalation paths  
  • Consistent service quality  

Data & Process Integrity 

• Ensure clean, structured, and reliable master data across procurement systems  
• Establish governance for data quality and process compliance  
• Enable real-time visibility into operational performance  

Vendor & Ecosystem Management 

• Lead transition and optimization of outsourcing partners (e.g., CapGemini)  
• Renegotiate, restructure, or rebalance outsourced vs. in-house work  
• Build a scalable global delivery model leveraging internal and external resources  

Partnership with AI Transformation 

• Partner closely with the Head of AI Procurement Transformation to:  
  • Industrialize AI-enabled workflows  
  • Scale successful use cases into standard operations  
• Ensure operational readiness for AI-driven processes  

Team & Capability Building 

• Build a high-performing operations team with strong process and service orientation  
• Develop capabilities in automation, process excellence, and digital tools  
• Foster a culture of discipline, accountability, and continuous improvement  

• 12+ years of experience in procurement operations, shared services, or global business services  
• Proven track record of building or transforming P2P / procurement operations at scale  
• Experience leading GCC / shared services / outsourced delivery models  
• Strong background in process standardization, automation, and operational excellence  
• Demonstrated ability to reduce cost, improve cycle time, and increase automation levels  
• Experience managing vendor ecosystems and outsourcing partners 
• Strong operational leadership and execution focus

• Experience implementing touchless or highly automated P2P environments  
• Familiarity with procurement platforms (SAP, Ariba, Coupa, etc.) and automation tools (RPA, workflow)  
• Lean / Six Sigma or similar process excellence background  
• Experience in private equity-backed or high-performance environments  
• Exposure to digital transformation initiatives in procurement or supply chain 

Milestones and Timelines

• Complete diagnostic of current P2P processes, cost, and outsourcing model - 90 days 
• Define and begin executing GCC / Digital Factory roadmap - 120 days 
• Reduce manual processing through automation and standardization - 9 months 
• Achieve 70%+ touchless P2P - 12 months 
• Deliver measurable reduction in cost per transaction and cycle time  - 18 months 

Compensation & Benefits 

• Competitive base salary commensurate with experience  
• Annual performance bonus tied to transformation milestones and savings delivery  
• Long-term incentive / equity participation  
• Comprehensive benefits package including health, dental, vision, 401(k) match  
• Relocation assistance available Shape 

Why This Role Is Different 

• This is not a traditional operations leadership role focused on maintaining service levels. 
• Hexion is fundamentally redesigning procurement. This role is critical in ensuring that execution is: 
• digitized, not manual  
• standardized, not fragmented  
• automated, not people-dependent  
• The right candidate will build an operations engine that enables procurement to scale efficiently while freeing talent to focus on strategic value creation. 

We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, pregnancy, race, national origin, religion, age, sexual orientation, gender identity, veteran or military status, status as a qualified individual with a disability or any other characteristic protected by law.

To be considered for this position candidates are required to submit an application for employment through our career site and, be at least 18 years of age.  Any offer of employment will be conditioned upon successful completion of a drug test and background investigation, as well as authorization for the Company to conduct additional periodic background checks as required by the Chemical Facility Anti-Terrorism Standards (CFATS) or regulations adopted by the department of Homeland Security or other regulatory agencies. A prior criminal record is not an automatic bar to employment, and the Company will conduct an individualized assessment and reassessment, consistent with applicable law, prior to making any final employment decision.