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Digital Interaction Advisor Jobs (NOW HIRING)

Davidson College

Digital Events Manager

Davidson, NC · On-site

... interaction is seamless and professional for both the host office and guests. This position will ... Manage and advise the Digital Event & Event Communications Fellow * Provide strategic vision for ...

Davidson College

Digital Events Manager

Davidson, NC

... interaction is seamless and professional for both the host office and guests. This position will ... Manage and advise the Digital Event & Event Communications Fellow * Provide strategic vision for ...

Chase

IPB Digital Concierge Specialist

Newark, DE

Digital Concierge Specialist The Digital Concierge Specialist is the primary point of contact for ... Resolve client inquiries and problems through effective interaction with clients, advisors, product ...

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How much do digital interaction advisor jobs pay per hour?

As of May 30, 2026, the average hourly pay for digital interaction advisor in the United States is $26.39, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Digital Interaction Advisor, and why are they important?

To excel as a Digital Interaction Advisor, you need strong communication skills, digital literacy, and a background in customer service or a related field. Familiarity with customer relationship management (CRM) platforms, live chat systems, and social media management tools is typically required. Outstanding problem-solving abilities, empathy, and adaptability set top performers apart in this role. These competencies ensure effective digital engagement, customer satisfaction, and efficient resolution of inquiries in a fast-paced online environment.

How does a Digital Interaction Advisor typically collaborate with other departments to enhance customer experience?

A Digital Interaction Advisor frequently works alongside teams such as marketing, IT, and customer service to ensure a seamless digital customer journey. They provide actionable feedback on user behavior, help design effective digital communication strategies, and troubleshoot issues affecting online engagement. Regular cross-department meetings and the use of collaborative platforms are common, allowing the advisor to advocate for customer needs and ensure digital touchpoints are consistent and user-friendly.

What is a Digital Interaction Advisor?

A Digital Interaction Advisor is a professional who helps organizations improve their online customer interactions and digital user experiences. They analyze how customers engage with a company's digital platforms—such as websites, apps, and social media—and recommend strategies to enhance communication, streamline processes, and boost customer satisfaction. Their role often involves using analytics, customer feedback, and digital tools to optimize engagement and resolve any digital interaction challenges. Digital Interaction Advisors may also train staff on best practices and support the implementation of new technologies to improve digital customer service.

What is the difference between Digital Interaction Advisor vs Customer Experience Specialist?

AspectDigital Interaction AdvisorCustomer Experience Specialist
Required CredentialsTypically a degree in marketing, communications, or related field; certifications in digital marketing or UX are commonSimilar credentials; often holds degrees in business, marketing, or customer service-related fields; certifications in CX or service management are common
Work EnvironmentPrimarily digital platforms, online channels, and social mediaBoth digital and in-person interactions, depending on the role
Employer & Industry UsageUsed across tech, retail, finance, and service industries focusing on digital engagementUsed broadly in retail, hospitality, and service sectors focusing on overall customer satisfaction

While both roles focus on enhancing customer interactions, the Digital Interaction Advisor specializes in managing digital channels and online engagement, whereas the Customer Experience Specialist has a broader scope, including in-person and multi-channel customer interactions. The roles often overlap but differ mainly in their primary focus areas within customer engagement strategies.

More about Digital Interaction Advisor jobs
What job categories do people searching Digital Interaction Advisor jobs look for? The top searched job categories for Digital Interaction Advisor jobs are:
Digital Interaction Advisor jobs near you
Infographic showing various Digital Interaction Advisor job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 13% Part Time, 1% Temporary, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,896 per year, or $26.4 per hour.
Digital Events Manager

Digital Events Manager

Davidson College

Davidson, NC • On-site

Full-time

Posted 26 days ago

Job description

Job Description
The Digital Event Manager is the campus subject matter expert of Davidson College's virtual and hybrid presence, creating digital experiences that connect our students, faculty, alumni, and leadership. From consulting on the virtual component of smaller meetings to fully supporting Board of Trustees sessions and virtual events involving the President, this position ensures that every digital interaction is seamless and professional for both the host office and guests. This position will guide a cohesive campus-wide strategy for digital events, ensuring thoughtful equipment planning, strong interdepartmental collaboration, and sustained advancement of digital engagement capabilities.
Key Responsibilities
Digital Event Team Strategy and Operations
  • Manage and advise the Digital Event & Event Communications Fellow
  • Provide strategic vision for Davidson College's digital event standards and processes
  • Produce quarterly reports on Digital Events team impact and growth
  • Manage equipment inventory, labor scheduling, and event budgets.
  • Serve as a collaborative partner with Tech Services, T&I, and College Communications to ensure technical infrastructure supports event goals.

Technical Production & Direction
  • Set up and operate appropriate camera configurations, audio equipment, and streaming software for a variety of campus event needs.
  • Manage and optimize event delivery across platforms including Zoom Meeting, Zoom Webinar, and YouTube Live.
  • Editing of recorded content for archive and future promotional use.
  • Serve as the "cool head in the room," providing rapid onsite technical problem-solving during live, high-pressure events.
  • Prep and "stage manage" internal and external VIP presenters to ensure they feel confident and look/sound professional on screen.

Creative Content & Communication
  • Design digital assets including lower-third titles, opening/closing slides, and graphics where appropriate.
  • Through the Digital Events and Event Communications Fellow, oversee the creation of invitations and reminders via the Blackbaud CRM

Campus Partnerships
  • Support various campus departments with smaller meetings by offering consultation and education regarding the use of virtual and hybrid technologies
  • As a member of the Office of Events and Programming, provide support for in-person events as able during "all hands on deck" times

Minimum Qualifications
  • Extensive knowledge of Zoom Meeting and webinar or similar platform.
  • Experience producing virtual and/or hybrid events and webinars
  • Knowledge of event audio video equipment and functionality
  • Exceptional project management and time management skills: highly organized and results-driven, and accountable with the ability to handle high pressure, last-minute, urgent requests.
  • Proven success managing and troubleshooting digital tools and technologies
  • Strong critical thinking skills and solution-orientation approach to challenges
  • Innovative problem solver, possesses a "can-do" attitude, self-starter and takes initiative with new projects.
  • Strong interpersonal skills; excellent internal and external customer service.
  • A commitment to a high quality experience for our event attendees
  • Valid driver's license required.
  • Position requires frequent evening work to execute events as scheduled
  • Bachelor's degree

Other Desired Skills & Abilities
  • Experience with Adobe creative programs such as Photoshop, Premiere, InDesign, Illustrator, Publisher, and mass email systems
  • Familiarity with livestream programs like OBS, vMix or similar.
  • Graphic design skills
  • Experience in videography and/or video production

Information about how to submit an application can be found at https://employment.davidson.edu.
About Us
Davidson is a highly selective, nationally ranked, residential liberal arts college located in Davidson, North Carolina, near Charlotte. We seek to hire talented faculty and staff who are committed to achieving excellence within an inclusive community where diverse backgrounds and perspectives are valued.

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