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Digital Interaction Advisor Jobs (NOW HIRING)

PSECU

Contact Center Service Advisor

Harrisburg, PA · On-site

Member Interaction And Service Advisor Members Achieve More isn't just a tagline for us, it's part ... Research and resolve issues through financial transactions, account/card maintenance, digital ...

Iron Mountain

OR

$136.40K - $136.90K/yr

Iron Mountain is seeking a motivated, high-impact Senior Strategy Advisor to join our Strategic ... digital platforms, or technology consulting, specifically in roles that require direct interaction ...

Social Firm

Digital Marketing Strategist

Columbus, OH · On-site

Serve as the primary strategic point of contact for assigned clients, building trusted advisor ... every interaction Reporting & Analysis * Build and deliver performance reports, scorecards ...

kestra

Digital Experience Manager

Encino, TX · Hybrid

Provide insights tied to business goals, advisor experience, and marketing outcomes. * Work closely ... Interaction (HCI), or a related field, or equivalent practical experience. * 5-7 years of ...

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How much do digital interaction advisor jobs pay per hour?

As of May 30, 2026, the average hourly pay for digital interaction advisor in the United States is $26.39, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Digital Interaction Advisor, and why are they important?

To excel as a Digital Interaction Advisor, you need strong communication skills, digital literacy, and a background in customer service or a related field. Familiarity with customer relationship management (CRM) platforms, live chat systems, and social media management tools is typically required. Outstanding problem-solving abilities, empathy, and adaptability set top performers apart in this role. These competencies ensure effective digital engagement, customer satisfaction, and efficient resolution of inquiries in a fast-paced online environment.

How does a Digital Interaction Advisor typically collaborate with other departments to enhance customer experience?

A Digital Interaction Advisor frequently works alongside teams such as marketing, IT, and customer service to ensure a seamless digital customer journey. They provide actionable feedback on user behavior, help design effective digital communication strategies, and troubleshoot issues affecting online engagement. Regular cross-department meetings and the use of collaborative platforms are common, allowing the advisor to advocate for customer needs and ensure digital touchpoints are consistent and user-friendly.

What is a Digital Interaction Advisor?

A Digital Interaction Advisor is a professional who helps organizations improve their online customer interactions and digital user experiences. They analyze how customers engage with a company's digital platforms—such as websites, apps, and social media—and recommend strategies to enhance communication, streamline processes, and boost customer satisfaction. Their role often involves using analytics, customer feedback, and digital tools to optimize engagement and resolve any digital interaction challenges. Digital Interaction Advisors may also train staff on best practices and support the implementation of new technologies to improve digital customer service.

What is the difference between Digital Interaction Advisor vs Customer Experience Specialist?

AspectDigital Interaction AdvisorCustomer Experience Specialist
Required CredentialsTypically a degree in marketing, communications, or related field; certifications in digital marketing or UX are commonSimilar credentials; often holds degrees in business, marketing, or customer service-related fields; certifications in CX or service management are common
Work EnvironmentPrimarily digital platforms, online channels, and social mediaBoth digital and in-person interactions, depending on the role
Employer & Industry UsageUsed across tech, retail, finance, and service industries focusing on digital engagementUsed broadly in retail, hospitality, and service sectors focusing on overall customer satisfaction

While both roles focus on enhancing customer interactions, the Digital Interaction Advisor specializes in managing digital channels and online engagement, whereas the Customer Experience Specialist has a broader scope, including in-person and multi-channel customer interactions. The roles often overlap but differ mainly in their primary focus areas within customer engagement strategies.

More about Digital Interaction Advisor jobs
What job categories do people searching Digital Interaction Advisor jobs look for? The top searched job categories for Digital Interaction Advisor jobs are:
Digital Interaction Advisor jobs near you
Infographic showing various Digital Interaction Advisor job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 13% Part Time, 1% Temporary, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,896 per year, or $26.4 per hour.
IPB Digital Concierge Specialist

IPB Digital Concierge Specialist

JPMorgan Chase & Co.

Newark, DE • On-site

Full-time

Medical, Retirement

Posted 21 days ago

JPMorgan Chase & Co. rating

8.1

Company rating: 8.1 out of 10

Based on 467 frontline employees who took The Breakroom Quiz

45th of 141 rated banks

Job description

Job Description
The Digital Concierge Specialist is the primary point of contact for all online related needs of our Private Banking clients, advisors, and client service specialists. He/she is responsible for assisting high/ultra-high net worth clients with all aspects of the online experience and for the development and delivery of digital training to advisors and client service specialists.
The Digital Concierge Specialist works in a team-oriented environment with advisors, client service associates, various product partners and operations teams to deliver a seamless and integrated approach to the Private Banking client online experience.
The Digital Concierge Specialist is passionate, motivated, service-oriented individual, with strong interpersonal, verbal, and written communication skills. Strong online, systems, communication and presentation skills are essential.
Online Support/Team Responsibilities:
  • Ability to fluently communicate (written and verbally) In Chinese/Mandarin
  • Lead and participate in client outreach to drive client adoption of digital tools.
  • Assist clients having issues logging in or navigating on the website/mobile app/tablet on calls/Zoom. Resolve client inquiries and problems through effective interaction with clients, advisors, product partners, operations, and other staff in a timely and professional manner.
  • Provide detailed demo of the system and benefits of using the digital tool set to both internal and external clients, sometimes in a forum in front of an audience.
  • Handle internal stakeholders/client enquiries via email, zoom or any other Digital Concierge channel. Provide support as a Digital Concierge Specialist and work closely with the LatAm & GFG Management team.
  • Handle operational, technology, administrative tickets related to our JPMorgan Private Banking and Digital Products
  • Manage projects related to Private Banking's website constant enhancements, reviewing business requirements and technical specifications, and performing User Acceptance Tests.

Required qualifications, capabilities, and skills
  • FINRA Securities Industry Essentials, Series 7 and Series 63 licenses required for the position; unlicensed candidates considered, but required to obtain licenses within 90 days of start date

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

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