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Digital Customer Experience Jobs in Indiana (NOW HIRING)

Festool USA

Digital Platform Manager

Lebanon, IN · On-site

Position Summary The Digital Platform Manager is the business-side product owner for Festool North ... Translate marketing, ecommerce, consumer-facing CRM, analytics, and customer experience needs into ...

CertaSite

Digital Marketing Manager

Zionsville, IN · On-site

... to-end customer experience across multiple channels and customer touch points • Develop and ... digital marketing world • Collaborate with agencies and other vendor partners • Evaluate ...

Sarian, Inc.

Sr. Salesforce developer

Indianapolis, IN · On-site

$120K - $146K/yr

A solid command of the Digital Marketing and Digital Customer Experience business domains, including related business acumen, standard business processes, industry trends, core and emerging ...

Semrush

... digital marketing success. Through our selling approach and world-class enablement programs , we ... Experience across more than one motion (direct, channel, or data solutions) * Enterprise customer ...

GreenWay Bank

Customer Support Specialist

Fort Wayne, IN · On-site

$18 - $20/hr

Manages online account applications, ensuring timely follow-up, accurate processing, and an exceptional onboarding experience. * Educates customers on GreenWay Bank's products, services, digital ...

GreenWay Bank

Customer Support Specialist

Fort Wayne, IN · On-site

$18 - $20/hr

Manages online account applications, ensuring timely follow-up, accurate processing, and an exceptional onboarding experience. * Educates customers on GreenWay Bank's products, services, digital ...

Fieldstrom LLC

Administrative Assistant

Carmel, IN · On-site

$17.75 - $24/hr

... agency experience is highly preferred). * Technical Skills: Proficiency in standard office productivity software, database management, and digital CRM/HCM tracking tools. * Compliance Screening:

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Showing results 21-40

All JobsDigital Customer Experience JobsDigital Customer Experience Jobs in Indiana

Digital Customer Experience information

See Indiana salary details

$15

$44

$83

How much do digital customer experience jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for digital customer experience in Indiana is $44.96, according to ZipRecruiter salary data. Most workers in this role earn between $24.23 and $58.32 per hour, depending on experience, location, and employer.

What is a digital customer experience?

A Digital Customer Experience (DCX) job focuses on optimizing how customers interact with a company through digital channels like websites, apps, chatbots, and social media. Professionals in this role analyze customer behavior, enhance user journeys, and implement technology to improve engagement and satisfaction. They collaborate with teams across marketing, design, and IT to ensure seamless, user-friendly digital interactions. The goal is to create a positive, efficient, and personalized experience that meets customer needs and drives business success.

What are some common challenges faced in a digital customer experience role?

Professionals in Digital Customer Experience often encounter challenges such as aligning customer needs with rapidly evolving digital technologies, coordinating improvements across multiple teams, and translating complex data into actionable insights. You may also need to troubleshoot technical issues while maintaining a consistent, high-quality user journey across channels. Success in this role involves continuous learning, adaptability, and proactive collaboration with marketing, product, and IT teams. Overcoming these challenges not only improves the customer experience but also contributes to the overall growth and reputation of the organization.

What are the key skills and qualifications needed to thrive in digital customer experience, and why are they important?

To thrive as a Digital Customer Experience professional, you need a solid understanding of user experience (UX) design, digital marketing, analytics, and customer relationship management, often supported by a degree in marketing, business, or a related field. Familiarity with platforms like Salesforce, HubSpot, Zendesk, Google Analytics, and various website or app optimization tools is highly beneficial. Outstanding communication, problem-solving abilities, and a customer-centric mindset set top candidates apart. These skills are crucial for delivering seamless, effective digital interactions that drive customer satisfaction and brand loyalty in a competitive marketplace.

Do digital customer experience jobs require a degree?

Digital customer experience jobs often do not require a specific degree, but having a background in marketing, communications, or related fields can be beneficial. Skills in user experience design, data analysis, and familiarity with digital tools are typically important, and certifications in areas like UX or digital marketing can enhance employability.

What are popular job titles related to Digital Customer Experience jobs in Indiana?

For Digital Customer Experience jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Digital Customer Experience jobs in Indiana look for?

The top searched job categories for Digital Customer Experience jobs in Indiana are:

Digital Customer Experience jobs near you
Infographic showing various Digital Customer Experience job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $93,512 per year, or $45 per hour.

Digital Platform Manager

Festool USA

Lebanon, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Position Summary
The Digital Platform Manager is the business-side product owner for Festool North America's marketing technology ecosystem. This role owns the roadmap, platform performance, integrations, governance, and scalability of the digital systems that support the website, consumer-facing CRM, lifecycle marketing, personalization, analytics, commerce, and future marketing capabilities. This role partners closely with IT, external agencies and developers, as well as global teams to ensure regional business objectives are met.
What You'll Do
Digital Product Strategy and Roadmap
  • Own and manage the digital product roadmap for Festool North America's websites and connected marketing technology ecosystem, aligning platform priorities to business goals, customer experience needs, and long-term digital marketing maturity.
  • Continuously research emerging marketing technologies, platform enhancements, automation opportunities, and industry best practices to improve digital marketing maturity and scalability
  • Own platform performance against commercial customer-journey outcomes, including traffic quality, engagement, consideration, dealer/eCommerce handoff, conversion registration and repeat engagement.

Requirements and Delivery
  • Translate marketing, ecommerce, consumer-facing CRM, analytics, and customer experience needs into clear business requirements, user stories, acceptance criteria, and technical briefs.
  • Manage platform enhancements, QA, testing, deployments, and post-launch optimization in partnership with internal stakeholders, IT, global teams, agencies, developers, and vendors.

Platform Architecture, Integration, and Administration
  • Architect, build, and optimize workflows, data flows, integrations, automation, personalization, and reporting capabilities across the marketing technology ecosystem.
  • Lead onboarding, configuration, and day-to-day administration of marketing technology platforms, ensuring tools are properly set up, connected, maintained, and adopted by the business.

Governance and Business Enablement
  • Establish and maintain governance for platform access, documentation, data quality, release management, tagging, tracking, and integration standards.
  • Enable marketing, ecommerce, consumer-facing CRM, content, analytics, and demand generation teams by ensuring digital platforms support campaigns, automation, testing, personalization, reporting, operational efficiency, and future growth
  • Proactively identify and resolve delivery barriers across regional and global stakeholders, escalating dependencies with clear business impact, alternatives and required decisions.

Qualifications
Minimum requirements to competently perform the key responsibilities of this job in terms of educational background, work experience, licenses/certifications or other knowledge, skills, and abilities.
Basic Requirements
  • Bachelor's degree with relevant focus, such as Marketing, Business, Information Systems, Digital Technology, or related field.
  • 5+ years' experience in digital marketing, ecommerce, marketing technology, digital product management, or related field.
  • Experience working with marketing technology platforms, including website/CMS platforms, consumer-facing CRM systems, marketing automation tools, analytics/reporting platforms, customer data platforms, and ecommerce integrations; examples may include Sitecore, WordPress, Salesforce, HubSpot, Klaviyo, Google Analytics, Shopify, or similar tools.
  • Proven ability to translate business needs into clear requirements, documentation, user stories, or technical briefs for developers, agencies, vendors, and cross-functional partners.
  • Experience supporting digital workflows, platform governance, QA, release management, data quality, reporting, or integration processes.
  • Strong communication, organization, and project management skills with the ability to manage multiple priorities across marketing, IT, agencies, vendors, and business stakeholders.
  • Must be based in or within a reasonable commuting distance of Lebanon, IN, and available to work onsite a minimum of two days per week to support collaboration, communication, and alignment with the Marketing team.

Preferred Qualifications
  • Experience working in durable goods, premium consumer/professional products, ecommerce.
  • Experience supporting first-party data, customer segmentation, personalization, lifecycle marketing, or marketing automation initiatives.
  • Experience improving digital workflows, platform governance, documentation, QA, release management, or integration processes.
  • Experience working with cross-functional teams to deliver digital initiatives involving marketing, IT, agencies, vendors, and business stakeholders
Travel Requirements
  • 25% - regular domestic and occasional international as needed

OTHER DUTIES
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Why choose FESTOOL?
Since 1925, we have been developing power tools that meet the highest demands of professional craftspeople. It is only through a direct exchange with them that enables us to understand their ever-changing challenges and needs.
It is their ideas and, above all, their criticism that inspire us to question the status quo and to think of new, holistic product and system solutions that make the daily work of professional craftspeople easier, safer and more productive.
And that will always be true for us: the success of our customers is our greatest success - and the best praise. This has always been what drives us at Festool and what makes us proud.
Every tool is only as good as the person behind it. That's why at Festool, we look for people who want to make an impact alongside more than 3,000 colleagues worldwide. Join our team and experience the pride of building the world's best power tools as part of a family-owned company.
Benefits That Support Your Growth and Wellbeing:
  • Culture: 2024 Best Places to work recipient and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance and more
  • Wellbeing: Comprehensive benefits package including:
    • We provide paid holidays that follows statutory and provincial laws
    • Generous Vacation / PTO package
    • Continuing educational reimbursement benefits upon eligibility
    • Health insurance: medical, dental, vision, short/long term disability, optional life insurance available
    • 401k with company match up to 6%
    • Company arranged paid corporate volunteer day
    • Competitive wages and benefits
    • Parental paid leave policy

  • Learning & Development: As a company dedicated to employee growth, we offer a wide array of developmental opportunities such as continuing educational reimbursement benefits (upon eligibility), leadership training programs, and wellness initiatives to support personal and professional growth
  • Social Impact: Employee-led resource groups including Leadership Advisory Counsil, Festool Fun Committee and Ladies of Festool Team, annual paid volunteer day and several charitable initiatives across the U.S. and globally (e.g., Blankets for Animal Shelters in the Lebanon facility.)
TTS Tooltechnic Systems North America LP, Festool USA LLC, Festool Canada Inc., and Systainer Systems North America, LLC are equal opportunity employers. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.

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