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POSITION SUMMARY
The Warehouse Operations Coordinator serves as a key support role within warehouse operations, combining inventory control, quality assurance, customer issue resolution, and cross-functional coordination responsibilities. This position works closely with warehouse personnel, remote teams, and customer-facing departments to investigate operational issues, coordinate non-standard tasks, and ensure accurate and efficient warehouse execution.
The ideal candidate is highly organized, detail-oriented, and capable of balancing hands-on warehouse responsibilities with administrative and problem-solving tasks.
ESSENTIAL FUNCTIONS
Warehouse Operations Support
- Perform cycle counts and inventory audits to maintain inventory accuracy
- Investigate and reconcile inventory discrepancies
- Process product returns, including inspection, documentation, and system updates
- Generate and analyze inventory and operational reports from ERP systems
- Assist with inventory adjustments and transaction verification
- Support daily warehouse operations and special handling requests as needed
Quality Control & Issue Investigation
- Investigate quality control concerns related to inventory, picking, packing, and shipping
- Perform audits of warehouse processes to identify operational errors or inefficiencies
- Document findings and communicate corrective actions to leadership
- Assist with root cause analysis and continuous improvement initiatives
- Monitor recurring operational issues and recommend preventative measures
Customer & Shipment Issue Resolution
- Investigate damaged shipments, shortages, mis-shipped items, and other customer-related operational issues
- Coordinate with warehouse personnel and remote teams to determine causes and resolutions
- Ensure timely communication and follow-up regarding operational concerns
- Assist in documenting and tracking customer-impacting issues for process improvement purposes
Cross-Functional Coordination
- Serve as a primary warehouse point of contact for remote operational and customer support teams
- Coordinate completion of tasks that fall outside standard warehouse workflows
- Support special projects, operational exceptions, and priority requests
- Maintain clear communication between warehouse operations and remote departments
- Assist leadership with operational reporting and task coordination
Safety & Compliance
- Maintain a clean, organized, and safe work environment
- Follow OSHA guidelines and company safety procedures
- Operate warehouse equipment safely and responsibly, if certified
- Support company initiatives focused on operational excellence and workplace safety
QUALIFICATIONS
Basic Qualifications
- High School Diploma or GED required
- 1+ years of warehouse, inventory control, logistics, or operations experience preferred
- Experience using ERP systems and Microsoft Office applications
- Strong attention to detail and organizational skills
- Ability to work independently and manage multiple priorities
- Strong written and verbal communication skills
- Problem-solving and investigative mindset
- Ability to sit, stand, walk, bend, and lift up to 50 pounds regularly
Preferred Qualifications
- Experience with SAP or other warehouse management systems
- Previous inventory control or quality assurance experience
- Customer service or issue-resolution experience
- Forklift and/or material handling equipment certification
- Experience working in a fast-paced distribution or warehouse environment
- Ability to collaborate effectively across departments and teams
KEY COMPETENCIES
- Attention to Detail
- Communication & Coordination
- Problem Solving
- Accountability
- Adaptability
- Time Management
- Process Improvement Mindset
WORK ENVIRONMENT
This position operates within a warehouse and office workstation environment. Responsibilities may include extended periods of standing, walking, computer use, and occasional operation of warehouse equipment.
OTHER DUTIES
This job description is intended to describe the general nature and level of work being performed. Duties and responsibilities may change at any time based on operational needs.
Why choose FESTOOL?
Since 1925, we have been developing power tools that meet the highest demands of professional craftspeople. It is only through a direct exchange with them that enables us to understand their ever-changing challenges and needs.
It is their ideas and, above all, their criticism that inspire us to question the status quo and to think of new, holistic product and system solutions that make the daily work of professional craftspeople easier, safer and more productive.
And that will always be true for us: the success of our customers is our greatest success - and the best praise. This has always been what drives us at Festool and what makes us proud.
Every tool is only as good as the person behind it. That's why at Festool, we look for people who want to make an impact alongside more than 3,000 colleagues worldwide. Join our team and experience the pride of building the world's best power tools as part of a family-owned company.
Benefits That Support Your Growth and Wellbeing:
- Culture: 2024 Best Places to work recipient and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance and more
- Wellbeing: Comprehensive benefits package including:

• 9 Paid Holidays per year and 1 floating holiday
• Competitive wages and benefits
• Position specific hybrid schedule or summer hours (based upon position)
• Health insurance: medical, dental, vision, short/long term disability, optional life insurance available
• Generous PTO package
• Retirement 401K with company match up to 6% immediately vested
• 4 week paid parental leave program
• Employee incentive programs
• Resources for mental, physical and financial wellbeing.

- Learning & Development: As a company dedicated to employee growth, we offer a wide array of developmental opportunities such as continuing educational reimbursement benefits (upon eligibility), leadership training programs, and wellness initiatives to support personal and professional growth
- Social Impact: Employee-led resource groups including Leadership Advisory Counsil, Festool Fun Committee and Ladies of Festool Team, annual paid volunteer day and several charitable initiatives across the U.S. and globally (e.g., Blankets for Animal Shelters in the Lebanon facility.)