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Digital Client Success Manager Jobs in Alabama (NOW HIRING)

Sprinklr

Sprinklr's Customer Organization focuses on four strong pillars of Client Experience, Operational ... years' experience in Customer Success,Technical Account management ...

New

Forrest Johnson

Client Advisory Manager

Auburn, AL · On-site

At Pivotal, we go beyond the norm to deliver exceptional service and contribute meaningfully to the success of every business we serve. As a Client Advisory Manager , you will be the cornerstone of ...

Forrest Johnson

Client Advisory Manager

Auburn, AL · On-site

At Pivotal, we go beyond the norm to deliver exceptional service and contribute meaningfully to the success of every business we serve. As a Client Advisory Manager , you will be the cornerstone of ...

Townsquare Media

Digital Sales Manager

Tuscaloosa, AL

This role blends digital strategy, team leadership, and client-facing sales execution. You will act ... Demonstrated success in consultative selling and complex deal execution * Excellent communication ...

Townsquare Media

Digital Sales Manager

Tuscaloosa, AL · On-site

This role blends digital strategy, team leadership, and client-facing sales execution. You will act ... Demonstrated success in consultative selling and complex deal execution * Excellent communication ...

Townsquare Media

Digital Sales Manager

Tuscaloosa, AL · On-site

This role blends digital strategy, team leadership, and client-facing sales execution. You will act ... Demonstrated success in consultative selling and complex deal execution * Excellent communication ...

Publicis Groupe Holdings B.V

$149K - $214K/yr

... client success and team development * Extensive programmatic marketing expertise and an understanding of digital advertising trends * Financial acumen with the ability to manage complex accounts and ...

New

Publicis Groupe Holdings B.V

$149K - $214K/yr

... client success and team development * Extensive programmatic marketing expertise and an understanding of digital advertising trends * Financial acumen with the ability to manage complex accounts and ...

New

4P Consulting Inc

Digital Strategist

Birmingham, AL · On-site

$76K - $88K/yr

... management and hands-on platform work. We are seeking someone with the discipline to reliably ... The candidate must have demonstrated success in creating professional, compelling marketing content ...

4P Consulting Inc

Digital Strategist

Birmingham, AL · On-site

$76K - $88K/yr

... management and hands-on platform work. We are seeking someone with the discipline to reliably ... The candidate must have demonstrated success in creating professional, compelling marketing content ...

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All JobsDigital Client Success JobsDigital Client Success Manager JobsDigital Client Success Manager Jobs in Alabama

Digital Client Success Manager information

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

What are popular job titles related to Digital Client Success Manager jobs in Alabama?

For Digital Client Success Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Digital Client Success Manager jobs in Alabama look for?

The top searched job categories for Digital Client Success Manager jobs in Alabama are:

What cities in Alabama are hiring for Digital Client Success Manager jobs?

Cities in Alabama with the most Digital Client Success Manager job openings:

Digital Client Success Manager jobs near you

Customer Success Manager (AL, Oxford)

Five Star Food Service

Oxford, AL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Customer Success Manager (AL, Oxford)
AL, Oxford
About the Role:
The Customer Success Manager (CSM) is responsible for building strong client partnerships and ensuring every customer experience exceptional service, engagement, and value. Acting as the face of Five Star across all business lines - Markets, Vending, Dining, and Refreshment Services - this role focuses on client retention, satisfaction, and organic growth through proactive relationship management and solution-driven collaboration with operational teams.
What Five Star Has to Offer:
  • Paid vacation, paid holidays, paid sick days.
  • 401(k) retirement savings plan with company match.
  • Comprehensive medical, dental, and vision insurance plans (individual and family coverage).
  • Voluntary FSA, life insurance, and short/long-term disability options.
  • Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.
  • Opportunities for advancement.
  • Quarterly Incentive Bonus based on retention and growth.
  • Vehicle program with insurance and maintenance reimbursement and weekly stipend.

Key Responsibilities:
  • Develop and maintain long-term customer relationships through consistent communication and on-site visits.
  • Serve as the primary point of contact for all client needs and ensure issues are resolved quickly and professionally.
  • Partner with operations and regional leadership teams to ensure customer satisfaction, performance excellence, and service consistency.
  • Identify opportunities to expand relationships by introducing additional Five Star services and solutions.
  • Support sales and retention goals by assisting with new account development, same-store growth, and profitability initiatives.
  • Conduct regular client site visits to ensure company standards and contractual commitments are met.
  • Document all client interactions, feedback, and action items accurately and share updates with division management.
  • Represent Five Star at conferences, meetings, and events as needed, including occasional overnight travel.
  • Promote and uphold Five Star's values - Discipline, Leadership, Integrity, and Community - in every customer interaction.
Required Qualifications:
  • Bachelor's degree in business , marketing, or a related field and two years of experience in customer success, account management, or sales, ideally within a service-oriented industry ; or equivalent combination of education and experience.
  • Strong interpersonal, communication, and problem-solving skills with the ability to present to groups and leadership.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Willingness to travel regionally and stay overnight as required.
  • Valid driver's license and clean driving record.
  • Must be able to consent to a drug screen and pre-employment background check.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Location - AL, Oxford - AL - 703 W Hamric Dr

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