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Account Success Manager Jobs in Alabama (NOW HIRING)

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Customer Success Manager

Mobile, AL · On-site

We're looking for an experienced Customer Success Manager to join in helping to build and scale our ... Bachelor's degree in business, marketing, or a related field. * 2+ years of experience in account ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The CSM also partners closely with Account Management by identifying organic opportunities for further expansion and adoption of Arcoro products and services. In addition, the Customer Success ...

Verint Systems

Customer Success Manager

Montgomery, AL · On-site

Overview of Job Function The Customer Success Manager (CSM) is a strategic role that serves as our ... Manage account escalations as needed. * Act as one of the functions echoing the voice of the ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The CSM also partners closely with Account Management by identifying organic opportunities for further expansion and adoption of Arcoro products and services. In addition, the Customer Success ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The CSM also partners closely with Account Management by identifying organic opportunities for further expansion and adoption of Arcoro products and services. In addition, the Customer Success ...

EDB

Principal Customer Success Manager

Montgomery, AL · On-site

WHO Your passion as a professional CSM is being a champion for your accounts. You will develop ... management experience in Customer Success, Sales, Consulting, Customer Advocacy, or relevant ...

Rustman Agency

Client Success Trainee

Alabaster, AL · On-site

... Manager or Account Manager role Flexible work environment with remote options Supportive team ... success with a company that values people, service, and growth Locations AL, Alabaster

Harris

Maintain accurate forecasting and pipeline management in Salesforce CRM. Partner Success ... relationship management and account growth strategies. o Ability to deliver training and ...

Bridgestone HosePower LLC.

Account Manager

Birmingham, AL · On-site

$70K - $95K/yr

Increase sales through selling our products and inventory management system to new customers and ... Demonstrated success in opening new accounts * Demonstrated success in account retention and ...

RNR Tire Express

Account Manager

Mobile, AL · On-site

$30K - $45K/yr

... success. This also allows you to meet weekly delinquency goals. As a Customer Account ... Experience as a rental agent, account executive, account manager, account collection, or rent-to ...

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All JobsAccount Success JobsAccount Success Manager JobsAccount Success Manager Jobs in Alabama

Account Success Manager information

See Alabama salary details

$26.7K

$59.7K

$96.1K

How much do account success manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for account success manager in Alabama is $59,655.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $71,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an account success manager, and why are they important?

To thrive as an Account Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or customer service, often supported by a relevant degree. Familiarity with CRM software (like Salesforce), data analytics tools, and account management platforms is typically required. Exceptional communication, empathy, and proactive organizational skills help set top performers apart in this role. These competencies are crucial for building trust, ensuring client satisfaction, and driving long-term account growth.

What is the difference between Account Success Manager vs Customer Success Manager?

AspectAccount Success ManagerCustomer Success Manager
Primary FocusManaging specific client accounts to ensure retention and growthOverseeing overall customer experience and satisfaction across multiple accounts
Work EnvironmentOften client-facing, working closely with key accountsCollaborative, cross-functional teams, broader customer base
Required CredentialsRelevant industry experience, communication skillsSimilar credentials, often with customer service or account management background

While both roles focus on client success, the Account Success Manager concentrates on specific accounts to foster growth and retention, whereas the Customer Success Manager oversees the overall customer experience across multiple clients. Both roles require strong communication skills and industry knowledge, but their scope and daily responsibilities differ.

How does an account success manager typically collaborate with other teams to ensure client satisfaction?

Account Success Managers work closely with cross-functional teams such as sales, product, and customer support to address client needs and ensure ongoing satisfaction. They often serve as the main point of contact for clients, relaying feedback and coordinating solutions internally. Regular meetings and updates with these departments are common to stay aligned on client goals, address issues proactively, and identify opportunities for upselling or process improvements. This collaborative approach helps maintain strong client relationships and drives overall business success.

What is an account success manager?

An Account Success Manager is a professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide solutions, and help them realize value from the company's offerings. Their role often includes onboarding, training, ongoing support, and serving as the main point of contact for client concerns. By fostering strong relationships, Account Success Managers help improve customer satisfaction and retention. They may also identify opportunities for account growth and upselling.
What are popular job titles related to Account Success Manager jobs in Alabama? For Account Success Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Account Success Manager jobs in Alabama look for? The top searched job categories for Account Success Manager jobs in Alabama are:
What cities in Alabama are hiring for Account Success Manager jobs? Cities in Alabama with the most Account Success Manager job openings:
Account Success Manager jobs near you

Customer Success Manager

General Informatics

Birmingham, AL • On-site

Other

Medical, Retirement, PTO

Re-posted 11 days ago

Job description

The Customer Success Manager serves as a strategic advisor to clients, ensuring maximum value from IT services while driving client satisfaction and retention. This role combines technical knowledge, relationship management, and strategic planning to deliver exceptional client outcomes.
Key Responsibilities:
Strategic Client Management:

  • Develop and maintain client IT roadmaps aligned with business objectives and budgets
  • Lead quarterly and annual business reviews with key stakeholders
  • Monitor and optimize service delivery effectiveness
  • Identify opportunities for service expansion and improvement
  • Drive adoption of new technologies and solutions
Relationship Management:
  • Build and maintain strong relationships with client stakeholders
  • Conduct regular check-ins to ensure client satisfaction
  • Manage client expectations and communications
  • Serve as primary point of escalation for client concerns
  • Represent company at industry events and client functions
Service Delivery:
  • Oversee implementation of IT service management plans
  • Monitor service level agreements and performance metrics
  • Coordinate with technical teams on service delivery
  • Provide guidance on best practices and process improvements
  • Ensure proper documentation of client requirements
Business Development:
  • Identify and pursue expansion opportunities within accounts
  • Prepare and present service proposals and quotes
  • Collaborate with sales team on growth initiatives
  • Track and report on account metrics and KPIs
  • Drive client retention and service adoption
Required Qualifications:
  • Bachelor's degree in Business, IT, or related field (preferred)
  • 3+ years experience in customer success or account management
  • 2+ years working in IT services industry
  • Strong understanding of IT services and solutions
  • Excellent presentation and communication skills
  • Experience with client relationship management
Skills and Competencies:
  • Strategic thinking and planning
  • Strong technical aptitude
  • Executive presentation abilities
  • Project management skills
  • Financial acumen
  • Problem-solving capabilities
  • Relationship building
Technical Knowledge:
  • IT service management
  • Cloud technologies
  • Security solutions
  • Infrastructure management
  • Business applications
  • Industry best practices
  • Service delivery frameworks
Additional Responsibilities:
  • Maintain current knowledge of technology trends
  • Support marketing initiatives with client success stories
  • Participate in service development initiatives
  • Mentor junior team members
  • Consistently demonstrates "Can Do, Will Do!" attitude
  • Other duties as assigned
Success Metrics:
  • Revenue growth within accounts
  • Client retention rate
  • Customer satisfaction scores
  • Service adoption rates
  • Revenue growth within accounts
  • Project satisfaction ratings
  • Business review completion
  • Client engagement levels

Travel - some local travel to customer sites.
Predominantly operates in an office environment. Some periods of time may be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of heavy networking equipment.
Must be able to perform extensive standing, driving, walking, and climbing; to lift up to 50lbs. regularly; to manipulate up to 100 lbs. with assistance, to transport and stock assigned supplies and materials; to pick-up from vendors and deliver stock and materials to customers upon request, to wear personal protective equipment. Must be able to bend, stoop, and climb to reach materials (must be able to climb a step ladder at approximately ten feet in height and to work from a lift up to twenty feet in height)
The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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