11 General Informatics Jobs Hiring Near You

Job Summary:
General Informatics is seeking a Systems Engineer to provide comprehensive technical support across multiple client environments. This role focuses on delivering excellent customer service while maintaining and improving client IT infrastructure through efficient problem resolution and system optimization.
Responsibilities:
• Provide Level II help desk support for hardware and software issues
• Deploy and maintain desktop and laptop environments
• Install and configure standard software applications
• Manage system updates, patches, and upgrades
• Support network infrastructure and security systems
• Work across multiple client environments
• Configure and troubleshoot network equipment
• Manage Active Directory and Office 365 environments
• Support Windows Server and desktop operating systems
• Assist with virtualization platforms (VMware/Hyper-V)
• Create and maintain detailed ticket documentation
• Coordinate with clients on issue resolution
• Support sales team with technical designs
• Follow established support procedures
• Participate in 6-week on-call rotation
• Configure networking equipment (SonicWall/Ruckus/Cisco/Unifi)
• Manage network protocols (DHCP, DNS, VLANs)
• Support Microsoft environments
• Implement security best practices
• Assist with automation initiatives
• Maintain technical documentation
• Support project implementations
• Assist with client presentations
• Consistently demonstrates 'Can Do, Will Do!' attitude
• On-call rotation. Some evening/weekend work at times with no notice.
• Other duties as assigned
Qualifications:
Required:
• 2+ years help desk or technical support experience
• Strong knowledge of Microsoft desktop operating systems
• Experience with network troubleshooting
• Understanding of IT security principles
• Excellent customer service skills
• Microsoft Windows desktop/server operating systems
• Active Directory and Office 365
• Basic networking and security
• Hardware troubleshooting
• Ticketing systems
• SharePoint administration
• Basic scripting and automation
• Strong diagnostic abilities
• Excellent communication skills
• Problem-solving capabilities
• Time management
• Customer service orientation
• Team collaboration
• Attention to detail
Company:
General Informatics is an IT company that seeks to motivate others to use technology to its best advantage in resolving business problems. Founded in 2001, the company is headquartered in Baton Rouge, USA, with a team of 51-200 employees. The company is currently Growth Stage.