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Digital Client Success Manager Jobs in Alabama (NOW HIRING)

Rustman Agency

Client Success Trainee

Alabaster, AL · On-site

... relationship management. This role is ideal for someone who enjoys helping others, is detail ... with the client success team Qualifications Strong communication and interpersonal skills ...

Harris

Experience in account management, customer success, and/or K-12 online learning * Keen discernment ... Appropriate escalation of client issues * Contribution to overall Harris Digital Learning revenue ...

Hearst

Digital Sales Manager

Birmingham, AL

You'll be responsible for guiding digital sales initiatives, building strong client relationships ... and success with shared goals * In partnership with the Local Sales Manager, lead weekly sales ...

Safety Plus, Inc.

Customer Success Manager

Mobile, AL · On-site

$60K - $70K/yr

As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of ... Key Responsibilities Client Relationship Management * Serve as the primary point of contact for a ...

Transform9

Director of Client Success

Birmingham, AL · On-site

Our agents integrate directly with each practice's EHR, practice management, and phone systems, and ... Requirements * 8+ years in customer success or account management, with 3+ years leading teams

Transform9

Director of Client Success

Birmingham, AL · On-site

Our agents integrate directly with each practice's EHR, practice management, and phone systems, and ... Requirements * 8+ years in customer success or account management, with 3+ years leading teams

Rockwell Automation

$141K - $212K/yr

... leaders, digital and high-touch CSMs, to ensure seamless partner engagement and joint ... Monitor and manage partner performance using key success metrics such as Net Dollar Retention (NDR ...

Pivotal

Client Advisory Manager

Auburn, AL

At Pivotal, we go beyond the norm to deliver exceptional service and contribute meaningfully to the success of every business we serve. As a Client Advisory Manager , you will be the cornerstone of ...

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Digital Client Success Manager information

What are the key skills and qualifications needed to thrive as a Digital Client Success Manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is a Digital Client Success Manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

How does a Digital Client Success Manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.
What are popular job titles related to Digital Client Success Manager jobs in Alabama? For Digital Client Success Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Digital Client Success Manager jobs in Alabama look for? The top searched job categories for Digital Client Success Manager jobs in Alabama are:
What cities in Alabama are hiring for Digital Client Success Manager jobs? Cities in Alabama with the most Digital Client Success Manager job openings:
Digital Client Success Manager jobs near you
Client Success Coordinator

Client Success Coordinator

Dash Solutions

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Headquartered in Birmingham, AL, Dash Solutions is a fast-growing payments company that provides forward-thinking organizations with everything they need to make payments and rewards more meaningful to their business and the people they pay. Led by a team of payments industry experts, Dash Solutions has a proven track record of delivering innovative payment and engagement solutions. We are committed to excellence, innovation, and delivering exceptional value in this rapidly evolving market.
At Dash, we're not just looking for employees; we're looking for team members who embody our core values and share our passion for revolutionizing the payments industry. Here's what we seek in every hire, regardless of the role:
  • Cultural Fit: We thrive in a culture of respect, authenticity, and a relentless pursuit of improvement. We challenge the status quo and embrace change as an opportunity for growth.
  • Mission-Focused: We're on a mission to transform the payments industry, and we expect all team members to share our commitment to this goal. We're looking for individuals who are driven by purpose and eager to make a meaningful impact.
  • Industry Passion: The payments industry is dynamic and constantly evolving. We're looking for candidates who are not only passionate about this ever-changing landscape but also curious and eager to learn. We need leaders who will guide our company into a bright future, staying ahead of industry trends and driving innovation.

Position Summary
The Client Success Coordinator is the primary point of contact for operational interactions with a designated portfolio of clients. You will be responsible for managing day-to-day client relationships, addressing technical and operational issues, and ensuring seamless communication and support across various areas, including workflows, risk management, billing, and troubleshooting. In collaboration with the Client Success Manager, you will deliver a comprehensive and cohesive support model to drive client satisfaction and operational success.
Key responsibilities:
Operational Relationship Management
  • Serve as the primary point of contact for operational matters, including but not limited to handling escalations, troubleshooting API integrations, training, and resolving any issues or friction points whether technical or procedural.
  • Develop and maintain strong operational relationships, ensuring client needs are met with efficiency, speed and precision.
  • Proactively manage client expectations and resolve issues ensuring high levels of client satisfaction and retention.
  • Act as a trusted advisor for all operational needs, offering insights, recommendations, and strategic guidance to drive client success.
  • Use data and feedback to identify trends, potential risks, and areas of opportunity within the client relationship.
  • Inform clients about Dash's products and services with accuracy and understanding of the different applications that are used (CSA, portal, SFTP, etc.) is critical to reproduce any issue.

Driving Operational Success
  • Analyze operational performance data, identify trends, and drive strategic improvements for both clients and internal teams.
  • Hold internal teams accountable to timelines and deliverables outlined in operational plans.
  • Support continuous improvement of our onboarding practices by identifying opportunities for improvement through enhancements and operational efficiencies.
  • Anticipate potential account risks and develop proactive mitigation strategies to minimize impact.

Project and Issue Management
  • Oversee client-related projects, aligning client goals with company objectives to ensure mutual success.
  • Proactively manage client issues and ensure timely resolution by coordinating with cross-functional teams.
  • Act as primary liaison between client and Engineering for any technical issue. Recreate, troubleshoot, and test issues in order to speed collaborative efforts and ensure quality.
  • Act as the first line of communication with the clients to ensure they are well informed and care in the event of an issue.
  • Utilize Jira or another client servicing tool to track issues, monitor trends and measure resolution success.

Process Improvement
  • Identify and implement process enhancements to deliver best-in-class support to clients.
  • Continuously evaluate workflows and client feedback to refine operational strategies and support processes.
  • Provide Client Success Manager with cumulative client feedback and enhancements ideas.

Desired Skills & Experience:
  • Bachelor's Degree in Business, Project Management or similar fields required.
  • Great organizational skills, with the ability to manage multiple client needs and projects simultaneously.
  • Curiosity to learn and apply that learning to help teach/train others.
  • Proactive problem-solving skills and client-first attitude.
  • Goal-oriented, organized team player.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • Excellent verbal and written communications skills.
  • Proficiency in Microsoft Office Suite of Products, including Outlook, Word, and Excel.
  • Self-motivated and able to thrive in a results-driven environment.
  • Position may, on occasion, require evening or weekend client support.
  • Demonstrated growth mindset, embracing new ideas and approaches, and constantly seeking opportunities for personal and professional development

Our Culture:
At Dash Solutions, our culture fosters growth, innovation, and impact. We're a community of forward-thinkers where creative ideas are encouraged, and individuals are empowered to lead. In our high-growth environment, you'll have the autonomy to manage your domain, with the strong support of a team committed to Making Payments Mean More. Employees at Dash Solutions are united by our mission, aligned with our vision, and driven by the values that make us unique. Here, we believe that personal growth fuels company success, and we support each other every step of the way.
Some Benefits to Working at Dash Solutions Include:
  • Competitive salary and benefits package
  • Flexible PTO policy
  • Matching 401(k) plan
  • Comprehensive medical, dental, vision, life, and disability coverage
  • Transparent, supportive culture with a highly accessible executive team and regular company-wide updates
  • Engaging corporate culture with events, perks, and team celebrations

Our Core Values
  • Solutions: We create innovative solutions that drive long-term value for our clients and shareholders
  • Passion: We are passionate about delivering for our clients every day
  • Authenticity: We lead and communicate authentically - with purpose, clarity, and candor.
  • Respect: We row together with respect for everyone and enjoy the ride
  • Knowledge: We learn, we grow, we continuously evolve

Diversity & Inclusion at Dash Solutions:
Dash Solutions is proud to be an Equal Opportunity/Veterans/Disabled/LGBTQIA+ Employer. We believe in fostering a workplace that values diverse perspectives and backgrounds, and we are committed to a fair, inclusive recruitment process. Candidates from all backgrounds are encouraged to apply and help us shape the future of payments.

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