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Digital Banking Analyst Jobs (NOW HIRING)

Dime Bank

Digital Banking Fraud Analyst

Norwich, CT · On-site

$60 - $80/hr

As a member of one or more of the digital banking team, performs tasks and responsibilities in ... The Analyst must work independently as well as with other department/retail branch employees to ...

Dime Bank

$60 - $80/hr

As a member of one or more of the digital banking team, performs tasks and responsibilities in ... The Analyst must work independently as well as with other department/retail branch employees to ...

Valence

Digital Banking Specialist

Digital banking specialists may also be involved in analyzing customer data and feedback to identify areas for improvement, conducting market research to understand customer needs and preferences ...

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How much do digital banking analyst jobs pay per year?

As of Sep 8, 2026, the average yearly pay for digital banking analyst in the United States is $98,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $130,000.00 per year, depending on experience, location, and employer.

What does a digital banking analyst do?

A Digital Banking Analyst is responsible for analyzing and improving digital banking products and services, such as online and mobile banking platforms. They gather and interpret data on user behavior, identify trends, and recommend enhancements to ensure a seamless digital experience for customers. These analysts often work closely with IT, marketing, and compliance teams to implement new features, optimize processes, and ensure security standards are met. Their ultimate goal is to drive customer satisfaction and support the bank's digital transformation initiatives.

What are the key skills and qualifications needed to thrive as a digital banking analyst?

To thrive as a Digital Banking Analyst, you need strong analytical skills, knowledge of financial services, data analysis, and typically a degree in finance, business, or information technology. Familiarity with digital banking platforms, data analytics tools (such as SQL, Excel, or Tableau), and sometimes certifications like CFA or relevant IT credentials are highly valued. Excellent communication, problem-solving abilities, and adaptability help analysts collaborate with cross-functional teams and interpret data-driven insights effectively. These skills are crucial for optimizing digital banking solutions, enhancing customer experience, and supporting business decision-making in a rapidly evolving financial landscape.

How does a digital banking analyst typically collaborate with IT and business teams to improve digital banking services?

Digital Banking Analysts frequently act as a bridge between IT departments and business units. They gather requirements from stakeholders, translate business needs into technical specifications, and ensure that digital banking solutions meet both regulatory standards and client expectations. Regular collaboration includes participating in project meetings, reviewing digital platform performance, and coordinating system updates or new feature rollouts. This teamwork helps ensure that digital banking products are user-friendly, secure, and aligned with the bank’s business goals.
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Digital Banking Analyst jobs near you
Infographic showing various Digital Banking Analyst job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $98,397 per year, or $47.3 per hour.

Digital Banking Analyst I

Bankers Trust Company

Des Moines, IA • On-site

$53K - $62K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record.


Job Summary:

The Digital Banking Analyst I provides timely technical and administrative support to the Digital Banking team and Electronic Banking management, including the setup, training and support of commercial customers and Digital Banking products. This position supports and handles research, follow up on issues, and the evaluation, installation, and monitoring of potential or selected new vendors/systems. This will include basic to intermediate IT customer support for computers, cell phones, and web browsers. The position will work on department, as well as corporate wide projects as a Subject Matter Expert. This position also requires strong communication and analytical skills.

 

Primary Functions and/or Responsibilities:

  • Coordinates the research, reporting, and resolution of issues identified for assigned Digital Banking functions during product/system outages. Works closely with other business units and vendors to resolve issues in a timely manner.
  • Sets up, trains, maintains and provides support for customers using Digital Banking services such as mobile banking, Business Internet Banking, Consumer Internet Banking, People Pay, Positive Pay, ACH, Remote Deposit, Fed EDI reporting and Wire Transfers. Updates bill pay temporary and permanent limits (ensuring appropriate approvals are received), which includes file testing files and other IT support.
  • Serves as Subject Matter expert on departmental as well as PMO for Corporate wide projects.
  • Assists internal/external customers with issues, research requests, workload, vendor relations, etc. to ensure timely and accurate processing. This includes technical support such as assisting with troubleshooting websites, scanners, web browsers, cell phones, computer settings, as well as bank applications. Also included is providing backup for the Digital Banking call center.
  • Reviews and approves/declines mobile banking deposit exceptions during closing shift.
  • Creates and maintains documentation for procedures for new and existing products and keep disaster recovery scripts up to date. Proposes system and procedure changes as needed to prevent future issues, improve function, or improve service.
  • Monitors and reviews vendor communications for all products and services supported by the Digital Banking team for enhancements and new feature/functionality; escalating unresolved issues, including all relevant details, to appropriate individuals and/or vendors.
  • Performs other duties as assigned, such as preparing and sending monthly Account Analysis file.

 

Education and/or Experience:

  • College degree preferred
  • At least four years of experience in Bank operations, project coordination, or similar financial functions required
  • Or equivalent combination of education and experience

 

Specific Skills, Knowledge & Abilities:

  • Ability to prioritize and execute tasks in a time sensitive environment
  • Understanding of bank operations
  • Understanding of financial institutions, payment processing flows (especially electronic payments), and the financial networks for processing
  • Understanding of general IT support/troubleshooting strategies
  • Working knowledge of Banking/Financial Institution regulatory requirements
  • Ability to communicate and relate to people from varying relationships (i.e. personal and business), varying levels of understanding, and varying levels of positions
  • Ability to understand, use, monitor, and evaluate varying types of computer systems
  • Must keep current and be highly knowledgeable of the rules and regulations regarding the processing of electronic payments

 

Hiring Salary Range

The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate’s prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range: $53,000 - $62,250

 

Benefits

  • Group Health, Dental, and Vision Insurance
  • Generous Paid Time Off (PTO)
  • Volunteer Time Off (VTO)
  • 401(k) plan with lucrative company match
  • Tuition assistance
  • Company Paid Life Insurance
  • Paid Parental Leave
  • Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
  • Team Member Banking - a suite of products and services with special benefits for employees

 

Hybrid Eligibility: Position may be eligible for a hybrid work schedule (requiring some days in the office each week).

 

EQUAL OPPORTUNITY EMPLOYER

“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”

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