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Digital Banking Analyst Jobs (NOW HIRING)

The Digital Banking Specialist supports the administration, maintenance, and daily operations of ... Demonstration of strong analytical and critical thinking skills. * Attention to detail and ability ...

The Digital Banking Specialist supports the administration, maintenance, and daily operations of ... Demonstration of strong analytical and critical thinking skills. * Attention to detail and ability ...

The Digital Banking Specialist supports the administration, maintenance, and daily operations of ... Demonstration of strong analytical and critical thinking skills. * Attention to detail and ability ...

The Digital Banking Specialist supports the administration, maintenance, and daily operations of ... Demonstration of strong analytical and critical thinking skills. * Attention to detail and ability ...

The Digital Banking Specialist supports the administration, maintenance, and daily operations of ... Demonstration of strong analytical and critical thinking skills. * Attention to detail and ability ...

The Digital Banking Specialist supports the administration, maintenance, and daily operations of ... Demonstration of strong analytical and critical thinking skills. * Attention to detail and ability ...

The Digital Banking Specialist supports the administration, maintenance, and daily operations of ... Demonstration of strong analytical and critical thinking skills. * Attention to detail and ability ...

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Digital Banking Analyst information

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$98.4K

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How much do digital banking analyst jobs pay per year?

As of Jun 12, 2026, the average yearly pay for digital banking analyst in the United States is $98,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $130,000.00 per year, depending on experience, location, and employer.

What does a Digital Banking Analyst do?

A Digital Banking Analyst is responsible for analyzing and improving digital banking products and services, such as online and mobile banking platforms. They gather and interpret data on user behavior, identify trends, and recommend enhancements to ensure a seamless digital experience for customers. These analysts often work closely with IT, marketing, and compliance teams to implement new features, optimize processes, and ensure security standards are met. Their ultimate goal is to drive customer satisfaction and support the bank's digital transformation initiatives.

How does a Digital Banking Analyst typically collaborate with IT and business teams to improve digital banking services?

Digital Banking Analysts frequently act as a bridge between IT departments and business units. They gather requirements from stakeholders, translate business needs into technical specifications, and ensure that digital banking solutions meet both regulatory standards and client expectations. Regular collaboration includes participating in project meetings, reviewing digital platform performance, and coordinating system updates or new feature rollouts. This teamwork helps ensure that digital banking products are user-friendly, secure, and aligned with the bank’s business goals.

What are the key skills and qualifications needed to thrive as a Digital Banking Analyst, and why are they important?

To thrive as a Digital Banking Analyst, you need strong analytical skills, knowledge of financial services, data analysis, and typically a degree in finance, business, or information technology. Familiarity with digital banking platforms, data analytics tools (such as SQL, Excel, or Tableau), and sometimes certifications like CFA or relevant IT credentials are highly valued. Excellent communication, problem-solving abilities, and adaptability help analysts collaborate with cross-functional teams and interpret data-driven insights effectively. These skills are crucial for optimizing digital banking solutions, enhancing customer experience, and supporting business decision-making in a rapidly evolving financial landscape.
More about Digital Banking Analyst jobs
What cities are hiring for Digital Banking Analyst jobs? Cities with the most Digital Banking Analyst job openings:
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What job categories do people searching Digital Banking Analyst jobs look for? The top searched job categories for Digital Banking Analyst jobs are:
Infographic showing various Digital Banking Analyst job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, and 11% Temporary. Highlights an 100% In-person job distribution, with an average salary of $98,397 per year, or $47.3 per hour.
Digital Banking Specialist

Digital Banking Specialist

Isabella Bank

Mount Pleasant, MI • Hybrid

Full-time

Posted 3 days ago


Job description

Position Title: Digital Banking Specialist

This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

Reports To: Digital Banking Manager

General Purpose: The Digital Banking Specialist is responsible for the overall day-to-day operational functions of the Bank’s electronic payments, products, and services.

Responsibilities:

  • Maintain a high level of knowledge and technical understanding regarding our digital products and services including all features and benefits, fees, and disclosures.
  • Input and process all electronic transaction disputes using Regulation E and NACHA regulations.
  • Maintain card portfolio for business and consumer cards, online and mobile banking, and all digital payment platforms.
  • Provide direct customer support responding to general and technical inquiries via phone, online banking, or email related to digital banking services/systems.
  • Monitor the daily operational activities of the Digital Banking Department.
  • Maintain diligent awareness of potential fraud activity and report as necessary to the fraud team.
  • Troubleshoot technical and operational issues.
  • Assist with all digital services documentation including reporting, dispute filing, payments, etc.
  • Process and reconcile numerous internal accounts in reference to digital banking products.
  • Perform other duties as assigned.

 

Education/Experience

  • High School diploma or equivalent required.  Associate degree in business, finance, or related field preferred.
  • Minimum of 2 year of banking experience required, digital banking experience preferred.
  • Prior experience with digital products and services is preferred.     

Skills

  • Strong written and verbal communication skills with a demonstrated ability to communicate effectively with internal and external customers through many delivery channels. 
  • Strong organizational, time management and problem-solving skills. 
  • Proficiency in Microsoft Office software and other analysis tools.
  • Proficient in electronic banking products / services / devices.
  • Strong attention to detail.
  • Positive and enthusiastic attitude.

Isabella Bank is an AA/EEO employer.