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Inbound Fraud Analyst Jobs (NOW HIRING)

Central Bancompany

Fraud Analyst

Jefferson City, MO · On-site

The Fraud Analyst is responsible for promptly identifying and monitoring fraudulent activity to ... Conduct outbound and receive inbound calls with customers to verify suspicious transactions ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... The incumbent will complete inbound and outbound calls and take appropriate action based on ...

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How much do inbound fraud analyst jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for inbound fraud analyst in the United States is $30.68, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $33.89 per hour, depending on experience, location, and employer.

What is an inbound fraud analyst?

An Inbound Fraud Analyst is a professional responsible for identifying and investigating potentially fraudulent activities related to incoming transactions, calls, or account activities within an organization. They review alerts, analyze data, and assess risks to prevent financial losses and protect customers. Inbound Fraud Analysts often communicate with customers and other departments to resolve suspicious cases and ensure compliance with regulatory standards. Their work helps safeguard the reputation and assets of the company.

What are the key skills and qualifications needed to thrive as an inbound fraud analyst?

To thrive as an Inbound Fraud Analyst, you need strong analytical skills, attention to detail, and a background in finance, business, or a related field. Familiarity with fraud detection tools, case management systems, and data analysis software is typically required, along with certifications like CFE (Certified Fraud Examiner) being advantageous. Excellent communication, critical thinking, and problem-solving abilities help analysts investigate suspicious activities and interact effectively with customers and colleagues. These skills are crucial for identifying and preventing fraudulent activity, minimizing financial loss, and maintaining trust in the organization.

What is the difference between Inbound Fraud Analyst vs Outbound Fraud Analyst?

AspectInbound Fraud AnalystOutbound Fraud Analyst
CredentialsTypically requires fraud detection certifications, relevant experience in fraud analysisSimilar credentials, often overlapping with inbound roles
Work EnvironmentCustomer service centers, financial institutions, e-commerce companiesFinancial institutions, e-commerce, call centers
Employer & IndustryPrimarily in banking, finance, online retailSame industries, focusing on outbound transactions
Search & Comparison IntentUnderstanding role differences, job requirementsComparing fraud analysis roles in different transaction directions

Both Inbound Fraud Analysts and Outbound Fraud Analysts focus on detecting and preventing fraudulent activities, but they differ in transaction direction. Inbound Fraud Analysts primarily handle incoming transactions and customer reports, while Outbound Fraud Analysts focus on outgoing transactions. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What are the typical challenges faced by inbound fraud analysts, and how can they effectively manage high-pressure situations?

Inbound Fraud Analysts often encounter high-volume workloads, rapidly changing fraud tactics, and the need to make quick, accurate decisions to prevent losses. Managing these pressures requires strong analytical skills, attention to detail, and the ability to stay calm under stress. Effective collaboration with team members and ongoing training in the latest fraud detection tools can help analysts stay ahead of trends and maintain high performance in fast-paced environments.
More about Inbound Fraud Analyst jobs
What cities are hiring for Inbound Fraud Analyst jobs? Cities with the most Inbound Fraud Analyst job openings:
What job categories do people searching Inbound Fraud Analyst jobs look for? The top searched job categories for Inbound Fraud Analyst jobs are:
Inbound Fraud Analyst jobs near you
Infographic showing various Inbound Fraud Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 72% In-person, 6% Hybrid, and 22% Remote job distribution, with an average salary of $63,822 per year, or $30.7 per hour.

Fraud Analyst

Central Bancompany

Jefferson City, MO • On-site

Full-time

Posted 10 days ago

Job description

The Fraud Analyst is responsible for promptly identifying and monitoring fraudulent activity to safeguard both customer and bank assets. This role involves data collection, analysis, and reporting to support the ongoing detection and understanding of fraud patterns and trends.
Key Responsibilities:
Monitor debit and credit card account activity across 14 markets for potential fraud.
Conduct outbound and receive inbound calls with customers to verify suspicious transactions (majority of the time).
Initiate and process dispute documentation for transactions identified as fraudulent.
Respond to fraud alerts and notifications submitted by the Holding Company Call Center.
Analyze reports to identify fraud trends and share findings with management.
Maintain accurate records and case documentation through task logs for phone and email communications.
Investigate debit and credit cards returned via mail due to invalid addresses to determine if fraud has occurred.
Serve as a liaison between affiliate bank personnel, processors, and card networks.
Collaborate with BankCard departments to ensure customer accounts are complete and accurate.
Participate in internal meetings to communicate concerns and insights with leadership.
Ensure adherence to all applicable banking regulations and compliance standards.
Perform additional duties as assigned
This position must work on-site in Jefferson City, Missouri. Relocation expenses are not offered.
High school diploma or equivalent required; college coursework or degree preferred
Prior banking experience strongly preferred
Experience in customer service and telephone-based interactions preferred
Ability to quickly learn and navigate multiple banking and processing systems
Strong verbal, written, and email communication skills
Demonstrated analytical and problem-solving abilities
Excellent time management skills and the ability to multitask effectively

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