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Inbound Fraud Analyst Jobs (NOW HIRING)

Koalafi

Fraud Investigator

Richmond, VA · On-site

Manage inbound fraud claims and perform ad hoc research into uncommon scenarios that could indicate ... Collaborate across multiple departments, such as Sales, Operations, Fraud Analytics, and Compliance ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... The incumbent will complete inbound and outbound calls and take appropriate action based on ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA

$16 - $20/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... The incumbent will complete inbound and outbound calls and take appropriate action based on ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA

$16 - $20/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... The incumbent will complete inbound and outbound calls and take appropriate action based on ...

Hiregy

Fraud Prevention Analyst

Lakeland, FL · Hybrid

$25 - $28/hr

Fraud Prevention Analyst Location: Lakeland, FL 33815 - Hybrid after training Pay: $25-$28.00 per ... Communicate with members, merchants, and financial institutions via inbound/outbound calls to ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA

$16 - $20/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... The incumbent will complete inbound and outbound calls and take appropriate action based on ...

Koalafi

Fraud Investigator

Richmond, VA

Manage inbound fraud claims and perform ad hoc research into uncommon scenarios that could indicate ... Collaborate across multiple departments, such as Sales, Operations, Fraud Analytics, and Compliance ...

Koalafi

Fraud Investigator

Richmond, VA · On-site

Manage inbound fraud claims and perform ad hoc research into uncommon scenarios that could indicate ... Collaborate across multiple departments, such as Sales, Operations, Fraud Analytics, and Compliance ...

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Inbound Fraud Analyst information

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How much do inbound fraud analyst jobs pay per hour?

As of May 31, 2026, the average hourly pay for inbound fraud analyst in the United States is $30.68, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $33.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Fraud Analyst, and why are they important?

To thrive as an Inbound Fraud Analyst, you need strong analytical skills, attention to detail, and a background in finance, business, or a related field. Familiarity with fraud detection tools, case management systems, and data analysis software is typically required, along with certifications like CFE (Certified Fraud Examiner) being advantageous. Excellent communication, critical thinking, and problem-solving abilities help analysts investigate suspicious activities and interact effectively with customers and colleagues. These skills are crucial for identifying and preventing fraudulent activity, minimizing financial loss, and maintaining trust in the organization.

What are the typical challenges faced by Inbound Fraud Analysts, and how can they effectively manage high-pressure situations?

Inbound Fraud Analysts often encounter high-volume workloads, rapidly changing fraud tactics, and the need to make quick, accurate decisions to prevent losses. Managing these pressures requires strong analytical skills, attention to detail, and the ability to stay calm under stress. Effective collaboration with team members and ongoing training in the latest fraud detection tools can help analysts stay ahead of trends and maintain high performance in fast-paced environments.

What is an Inbound Fraud Analyst?

An Inbound Fraud Analyst is a professional responsible for identifying and investigating potentially fraudulent activities related to incoming transactions, calls, or account activities within an organization. They review alerts, analyze data, and assess risks to prevent financial losses and protect customers. Inbound Fraud Analysts often communicate with customers and other departments to resolve suspicious cases and ensure compliance with regulatory standards. Their work helps safeguard the reputation and assets of the company.

What is the difference between Inbound Fraud Analyst vs Outbound Fraud Analyst?

AspectInbound Fraud AnalystOutbound Fraud Analyst
CredentialsTypically requires fraud detection certifications, relevant experience in fraud analysisSimilar credentials, often overlapping with inbound roles
Work EnvironmentCustomer service centers, financial institutions, e-commerce companiesFinancial institutions, e-commerce, call centers
Employer & IndustryPrimarily in banking, finance, online retailSame industries, focusing on outbound transactions
Search & Comparison IntentUnderstanding role differences, job requirementsComparing fraud analysis roles in different transaction directions

Both Inbound Fraud Analysts and Outbound Fraud Analysts focus on detecting and preventing fraudulent activities, but they differ in transaction direction. Inbound Fraud Analysts primarily handle incoming transactions and customer reports, while Outbound Fraud Analysts focus on outgoing transactions. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

More about Inbound Fraud Analyst jobs
What cities are hiring for Inbound Fraud Analyst jobs? Cities with the most Inbound Fraud Analyst job openings:
What job categories do people searching Inbound Fraud Analyst jobs look for? The top searched job categories for Inbound Fraud Analyst jobs are:
Inbound Fraud Analyst jobs near you
Infographic showing various Inbound Fraud Analyst job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $63,822 per year, or $30.7 per hour.
Fraud Investigator

Fraud Investigator

Koalafi

Richmond, VA • On-site

Other

Posted 20 days ago

Job description

What You'll Do

Koalafi partners with thousands of merchants across the country to offer point-of-sale financing and receives over a million customer applications per year. As a Fraud Investigator, you will monitor and research risk signals for both customers and merchants that could indicate some form of fraud is being committed. This includes a risk assessment during onboarding of new merchants, ongoing monitoring/review of merchant performance, and review of applications flagged for potential fraud.

As a Fraud Investigator, you will look for systemic patterns in suspicious customer and merchant behavior and conduct deep dives/investigations to determine legitimacy. This includes identity theft, synthetic IDs, manipulated IDs, taking advantage of vulnerable persons, and taking advantage of family or friends. Fraud Investigators have several tools available to assist in their research, such as application data, internal system of record data, internet search data, and third-party fraud prevention tools. You will be expected to use these tools and call available telephone numbers to reach as accurate a conclusion as possible.

In this role you will:

  • Identify systemic patterns in suspicious customer and merchant behavior and conduct investigations
  • Review and evaluate all new merchant partners during onboarding, to ensure we are partnering with the right stores and good actors
  • Manage inbound fraud claims and perform ad hoc research into uncommon scenarios that could indicate foul play
  • Leverage tools such as application data, internal system of record data, internet search data, and third-party fraud prevention tools to reach accurate investigation conclusions
  • Collaborate across multiple departments, such as Sales, Operations, Fraud Analytics, and Compliance

About You (Qualifications)

  • 2+ years of relevant experience in fraud detection, investigation, or related financial services experience
  • Strong pattern recognition and attention to detail, with a strong commitment to quality, accuracy, consistency, and confidentiality
  • Ability to conduct thorough research using multiple data sources
  • Experience documenting processes, procedures, and investigation findings
  • Excellent verbal and written communication skills
  • Strong interpersonal skills; you're comfortable having difficult conversations with merchants
  • Strong sense of ownership and motivation to stop fraudsters
  • Proficiency in tools like Microsoft Excel and Word; familiarity with fraud databases or investigative platforms is a plus
  • Ability to work independently and efficiently, both in-person and on work from home days
  • Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once
  • Bilingual (English/Spanish) strongly preferred
  • High school diploma, GED, or equivalent certification
  • Location Requirement: This position requires regular in-person attendance at our office (Richmond, VA). Candidates must already be located within a commutable distance to our office location, as relocation assistance is not available at this time.

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