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Inbound Fraud Analyst Jobs (NOW HIRING)

AT and T

Call Center Fraud Analyst

Mesa, AZ · On-site

$27.90/hr

As a Fraud Analyst, you'll investigate fraud alerts on residence and business customers through inbound and outbound telephone calls, correspondence, and various computer systems. You will serve as a ...

AT&T

Call Center Fraud Analyst

Mesa, AZ · On-site

$27.90/hr

As a Fraud Analyst, you'll investigate fraud alerts on residence and business customers through inbound and outbound telephone calls, correspondence, and various computer systems. You will serve as a ...

RemX

Be Seen First

Escalations Manager

Little Rock, AR · On-site

$80K/yr

Manage a team of 10-12 agents handling inbound fraud-related customer calls * Provide real-time ... Analyze trends, reporting, and recommend process improvements What We're Looking For: * Proven ...

RemX

Be Seen First

Escalations Managers

Alpharetta, GA · On-site

$80K - $90K/yr

Manage a team of 10-12 agents handling inbound fraud-related customer calls * Provide real-time ... Analyze trends, reporting, and recommend process improvements What We're Looking For: * Proven ...

KeyBank

Fraud Hotline Agent

$18.75 - $25/hr

Receive inbound calls regarding retail fraud from internal teams, clients, and external ... Minimum 1 year experience in banking, branch operations, fraud analysis or call center functions

Russell Tobin

Risk Analyst

Frisco, TX · On-site

$28 - $31/hr

Handle 20+ inbound customer calls daily, assisting merchants with fraud-related inquiries, payment ... Analyze customer information, financial activity, and transaction data to identify fraud trends ...

Banterra Corp.

Fraud Specialist

Eldorado, IL

$17.13 - $19.69/hr

The ideal candidate for this role should have strong analytical skills and attention to detail ... Participate in both inbound and outbound communication channels with internal and external ...

M&T Bank

Fraud Support Associate

Bridgeport, CT · On-site

$22.79 - $37.99/hr

This is a high-volume, inbound-only role where you'll balance customer service, investigative ... Verify customer identity through detailed questioning, account review, and transaction analysis ...

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Inbound Fraud Analyst information

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How much do inbound fraud analyst jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for inbound fraud analyst in the United States is $30.68, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $33.89 per hour, depending on experience, location, and employer.

How much do fraud analysts earn?

Fraud analysts typically earn between $45,000 and $75,000 annually, depending on experience, location, and the size of the employer. Entry-level positions may start around $40,000, while experienced analysts with specialized skills can earn over $80,000. Many roles also offer bonuses and benefits related to their work in detecting and preventing fraud.

How much money does a fraud analyst make?

A fraud analyst typically earns between $45,000 and $75,000 annually, depending on experience, location, and the industry. Entry-level positions may start lower, while experienced analysts with certifications can earn higher salaries, especially in financial services or e-commerce sectors.

What is an Inbound Fraud Analyst?

An Inbound Fraud Analyst is a professional responsible for identifying and investigating potentially fraudulent activities related to incoming transactions, calls, or account activities within an organization. They review alerts, analyze data, and assess risks to prevent financial losses and protect customers. Inbound Fraud Analysts often communicate with customers and other departments to resolve suspicious cases and ensure compliance with regulatory standards. Their work helps safeguard the reputation and assets of the company.

Will the fraud analyst be replaced by AI?

Inbound fraud analysts play a key role in detecting and preventing fraudulent activities, and while AI tools are increasingly used to assist in identifying patterns and automating routine tasks, human judgment remains essential for complex cases and decision-making. AI can enhance efficiency but is unlikely to fully replace fraud analysts in the near future due to the need for critical thinking and contextual understanding. Continuous skills development and familiarity with fraud detection tools are important for the role.

What are the key skills and qualifications needed to thrive as an Inbound Fraud Analyst, and why are they important?

To thrive as an Inbound Fraud Analyst, you need strong analytical skills, attention to detail, and a background in finance, business, or a related field. Familiarity with fraud detection tools, case management systems, and data analysis software is typically required, along with certifications like CFE (Certified Fraud Examiner) being advantageous. Excellent communication, critical thinking, and problem-solving abilities help analysts investigate suspicious activities and interact effectively with customers and colleagues. These skills are crucial for identifying and preventing fraudulent activity, minimizing financial loss, and maintaining trust in the organization.

What is the difference between Inbound Fraud Analyst vs Outbound Fraud Analyst?

AspectInbound Fraud AnalystOutbound Fraud Analyst
CredentialsTypically requires fraud detection certifications, relevant experience in fraud analysisSimilar credentials, often overlapping with inbound roles
Work EnvironmentCustomer service centers, financial institutions, e-commerce companiesFinancial institutions, e-commerce, call centers
Employer & IndustryPrimarily in banking, finance, online retailSame industries, focusing on outbound transactions
Search & Comparison IntentUnderstanding role differences, job requirementsComparing fraud analysis roles in different transaction directions

Both Inbound Fraud Analysts and Outbound Fraud Analysts focus on detecting and preventing fraudulent activities, but they differ in transaction direction. Inbound Fraud Analysts primarily handle incoming transactions and customer reports, while Outbound Fraud Analysts focus on outgoing transactions. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What are the typical challenges faced by Inbound Fraud Analysts, and how can they effectively manage high-pressure situations?

Inbound Fraud Analysts often encounter high-volume workloads, rapidly changing fraud tactics, and the need to make quick, accurate decisions to prevent losses. Managing these pressures requires strong analytical skills, attention to detail, and the ability to stay calm under stress. Effective collaboration with team members and ongoing training in the latest fraud detection tools can help analysts stay ahead of trends and maintain high performance in fast-paced environments.

What does a fraud analyst actually do?

A fraud analyst investigates and detects fraudulent activities related to financial transactions, such as credit card fraud, account takeovers, and identity theft. They analyze transaction data, identify suspicious patterns, and use tools like fraud detection software to prevent losses and protect company assets. Strong analytical skills and knowledge of security protocols are essential in this role.
More about Inbound Fraud Analyst jobs
What cities are hiring for Inbound Fraud Analyst jobs? Cities with the most Inbound Fraud Analyst job openings:
What job categories do people searching Inbound Fraud Analyst jobs look for? The top searched job categories for Inbound Fraud Analyst jobs are:
Inbound Fraud Analyst jobs near you
Call Center Fraud Analyst

Call Center Fraud Analyst

AT and T

Mesa, AZ • On-site

$27.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

AT&T rating

7.3

Company rating: 7.3 out of 10

Based on 723 frontline employees who took The Breakroom Quiz

39th of 82 rated telecommunications companies

Job description

Take the lead at the frontline of our company as a Fraud Analyst. This is your opportunity to make an impact with AT&T - a global leader in communications and technology, in a career where we'll count on you to deliver a best-in-class customer experience.
Note: This position reports to our 1355 W University Dr. Mesa, AZ location. If selected, you must be able to report to this work location.
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
How You'll Make an Impact:
As a Fraud Analyst, you'll investigate fraud alerts on residence and business customers through inbound and outbound telephone calls, correspondence, and various computer systems. You will serve as a point of contact for law enforcement agencies and legal entities related to the fulfillment of subpoenas and court orders. You'll make decisions on suspending, permanently disconnecting service, and issuing credits based on fraudulent activity. You'll update various databases and systems with information associated with fraud as well as coordinate with departments regarding fraudulent activity, re-establishment of service and verification of legitimate customer usage. You will serve as a point of contact for law enforcement agencies and legal entities related to the fulfillment of subpoenas and court orders.
Pay Transparency:
Our Call Center Fraud Analyst earns $27.90 per hour. Not to mention all the other amazing rewards that working at AT&T offers.
What your Day-to-Day Will Look like:
  • Receive calls from customers and other departments regarding fraud activity. - Makes decisions regarding fraud disconnects, fraud credits, and coordinates with Credit & Collections on accounts with fraudulent activity.
  • Provides 24-hour on-call support for law enforcement in emergency situations. - Assists internal security in investigating suspect fraudulent activity.
  • Performs other clerical functions. Sort and/or files documents. May create filing systems or use electronic systems.
  • Coordinates with other Carriers on shared fraud information.
  • Gathers and compile data for reports or documents as requested.
  • Perform credit investigations.
  • Works independently with little supervision What's in it for you? We'll provide you with paid training so you can hit the ground running. Along with a competitive

What we are looking for:
  • Unwavering Customer Focus
  • Strong Work Ethic
  • Adaptability
  • Problem-Solving Skills
  • Attention to Details

Joining our team comes with amazing perks and benefits:
• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, • AT&T internet (and fiber where available) and AT&T phone
Ready to close the deal to your career? Apply today!
#LifeatAT&T
#LI-Onsite
Weekly Hours:
40
Time Type:
Regular
Location:
Mesa, Arizona
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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