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Inbound Fraud Analyst Jobs (NOW HIRING)

Seacoast Bank

Senior Fraud Analyst

Ocala, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions ... Solid analytical, interpretive and problem solving skills. * Participates in process improvement ...

Seacoast Bank

Senior Fraud Analyst

Gainesville, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions ... Solid analytical, interpretive and problem solving skills. * Participates in process improvement ...

Seacoast Bank

Senior Fraud Analyst

Orlando, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions ... Solid analytical, interpretive and problem solving skills. * Participates in process improvement ...

Seacoast Bank

Senior Fraud Analyst

Saint Petersburg, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions ... Solid analytical, interpretive and problem solving skills. * Participates in process improvement ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... The incumbent will complete inbound and outbound calls and take appropriate action based on ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA · On-site

$16 - $20/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... The incumbent will complete inbound and outbound calls and take appropriate action based on ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA · On-site

$16 - $20/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... The incumbent will complete inbound and outbound calls and take appropriate action based on ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA

$16 - $20/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... The incumbent will complete inbound and outbound calls and take appropriate action based on ...

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Inbound Fraud Analyst information

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How much do inbound fraud analyst jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for inbound fraud analyst in the United States is $30.68, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $33.89 per hour, depending on experience, location, and employer.

How much do fraud analysts earn?

Fraud analysts typically earn between $45,000 and $75,000 annually, depending on experience, location, and the size of the employer. Entry-level positions may start around $40,000, while experienced analysts with specialized skills can earn over $80,000. Many roles also offer bonuses and benefits related to their work in detecting and preventing fraud.

How much money does a fraud analyst make?

A fraud analyst typically earns between $45,000 and $75,000 annually, depending on experience, location, and the industry. Entry-level positions may start lower, while experienced analysts with certifications can earn higher salaries, especially in financial services or e-commerce sectors.

What is an Inbound Fraud Analyst?

An Inbound Fraud Analyst is a professional responsible for identifying and investigating potentially fraudulent activities related to incoming transactions, calls, or account activities within an organization. They review alerts, analyze data, and assess risks to prevent financial losses and protect customers. Inbound Fraud Analysts often communicate with customers and other departments to resolve suspicious cases and ensure compliance with regulatory standards. Their work helps safeguard the reputation and assets of the company.

Will the fraud analyst be replaced by AI?

Inbound fraud analysts play a key role in detecting and preventing fraudulent activities, and while AI tools are increasingly used to assist in identifying patterns and automating routine tasks, human judgment remains essential for complex cases and decision-making. AI can enhance efficiency but is unlikely to fully replace fraud analysts in the near future due to the need for critical thinking and contextual understanding. Continuous skills development and familiarity with fraud detection tools are important for the role.

What are the key skills and qualifications needed to thrive as an Inbound Fraud Analyst, and why are they important?

To thrive as an Inbound Fraud Analyst, you need strong analytical skills, attention to detail, and a background in finance, business, or a related field. Familiarity with fraud detection tools, case management systems, and data analysis software is typically required, along with certifications like CFE (Certified Fraud Examiner) being advantageous. Excellent communication, critical thinking, and problem-solving abilities help analysts investigate suspicious activities and interact effectively with customers and colleagues. These skills are crucial for identifying and preventing fraudulent activity, minimizing financial loss, and maintaining trust in the organization.

What is the difference between Inbound Fraud Analyst vs Outbound Fraud Analyst?

AspectInbound Fraud AnalystOutbound Fraud Analyst
CredentialsTypically requires fraud detection certifications, relevant experience in fraud analysisSimilar credentials, often overlapping with inbound roles
Work EnvironmentCustomer service centers, financial institutions, e-commerce companiesFinancial institutions, e-commerce, call centers
Employer & IndustryPrimarily in banking, finance, online retailSame industries, focusing on outbound transactions
Search & Comparison IntentUnderstanding role differences, job requirementsComparing fraud analysis roles in different transaction directions

Both Inbound Fraud Analysts and Outbound Fraud Analysts focus on detecting and preventing fraudulent activities, but they differ in transaction direction. Inbound Fraud Analysts primarily handle incoming transactions and customer reports, while Outbound Fraud Analysts focus on outgoing transactions. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What are the typical challenges faced by Inbound Fraud Analysts, and how can they effectively manage high-pressure situations?

Inbound Fraud Analysts often encounter high-volume workloads, rapidly changing fraud tactics, and the need to make quick, accurate decisions to prevent losses. Managing these pressures requires strong analytical skills, attention to detail, and the ability to stay calm under stress. Effective collaboration with team members and ongoing training in the latest fraud detection tools can help analysts stay ahead of trends and maintain high performance in fast-paced environments.

What does a fraud analyst actually do?

A fraud analyst investigates and detects fraudulent activities related to financial transactions, such as credit card fraud, account takeovers, and identity theft. They analyze transaction data, identify suspicious patterns, and use tools like fraud detection software to prevent losses and protect company assets. Strong analytical skills and knowledge of security protocols are essential in this role.
More about Inbound Fraud Analyst jobs
What cities are hiring for Inbound Fraud Analyst jobs? Cities with the most Inbound Fraud Analyst job openings:
What job categories do people searching Inbound Fraud Analyst jobs look for? The top searched job categories for Inbound Fraud Analyst jobs are:
Inbound Fraud Analyst jobs near you
Senior Fraud Analyst

Senior Fraud Analyst

Seacoast Bank

Ocala, FL • On-site, Remote

Full-time

Posted 14 days ago

Seacoast Bank rating

8.4

Company rating: 8.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

34th of 149 rated banks

Job description

LOCATION: This position can be located at any Seacoast office within the state of Florida.

JOB SUMMARY:  

The Senior Fraud Analyst helps protect Seacoast National Bank and its customers by accurately detecting fraudulent transactions, taking swift action to prevent losses, and supporting recovery and remediation efforts. This role also provides support to management regarding reporting, trending and analysis.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

  • Adhere to Seacoast Bank’s Code of Conduct.
  • Identify, prevent, and mitigate losses specific to check, account take over, kiting, dormant, elder abuse, and online fraud.
  • Monitor and review fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files.
  • Document fraud alerts, build case files, and escalate appropriately.
  • Conduct research and analysis, prepare management reports, and make recommendations to senior officers.
  • Analyze technology output to provide management with trending and ad hoc reporting for calibration purposes.
  • Work through high volumes of potential alerts to confirm limited actual fraud events.
  • Monitor Fraud Department inbox, respond to inquiries, and escalate appropriately to Investigations.
  • Provide research and investigative support to assist Fraud Investigators with ongoing investigations.
  • Handle inbound and outbound fraud related calls with customers and other financial institutions.
  • Attend industry meetings and working groups.
  • Perform other duties as assigned.

EDUCATION and/or EXPERIENCE:

  • Requires a Bachelor's degree in a related field and 5+ years of financial services experience with fraud and/or information security processes and procedures, preferably in an online banking fraud prevention, detection and mitigation area.
  • A combination of education and experience may meet requirements.
  • Working knowledge of loss and fraud detection/prevention principles, compliance and regulatory issues related to the department and/or company.
  • Working knowledge of fraud and digital banking systems and detection tools.
  • Demonstrates strong communication skills both written and verbal.
  • Possess skills needed to conduct client phone interviews to identify fraud/scams.
  • Knowledge and experience with root cause analysis.
  • Solid analytical, interpretive and problem solving skills.
  • Participates in process improvement idea generation.
  • Ability to use various software applications.
  • Works to meet tight deadlines to mitigate loss.

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