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Inbound Fraud Analyst Jobs (NOW HIRING)

Koalafi

Director of Fraud Operations

Richmond, VA · On-site

Own the intake and resolution process for inbound fraud claims, disputes, and complaints submitted ... Collaborate with Fraud Analytics to ensure post-funding findings feed back into model development ...

Point Bank

Fraud Specilaist

Denton, TX

$16 - $21/hr

... analyzing data, and maintaining accurate fraud tracking reports to ensure monthly metrics are accurately reported. Routine engagement with customers through inbound and outbound calls. Fraud case ...

United Community Bank

Fraud Agent Team Lead

Greenville, SC · On-site

$42K - $64K/yr

Ensure branch and inbound customer inquiries are resolved accurately, promptly, and in alignment ... Strong analytical abilities with a focus on quickly and accurately identifying trends and patterns.

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How much do inbound fraud analyst jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for inbound fraud analyst in the United States is $30.68, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $33.89 per hour, depending on experience, location, and employer.

What is an Inbound Fraud Analyst?

An Inbound Fraud Analyst is a professional responsible for identifying and investigating potentially fraudulent activities related to incoming transactions, calls, or account activities within an organization. They review alerts, analyze data, and assess risks to prevent financial losses and protect customers. Inbound Fraud Analysts often communicate with customers and other departments to resolve suspicious cases and ensure compliance with regulatory standards. Their work helps safeguard the reputation and assets of the company.

What are the key skills and qualifications needed to thrive as an Inbound Fraud Analyst, and why are they important?

To thrive as an Inbound Fraud Analyst, you need strong analytical skills, attention to detail, and a background in finance, business, or a related field. Familiarity with fraud detection tools, case management systems, and data analysis software is typically required, along with certifications like CFE (Certified Fraud Examiner) being advantageous. Excellent communication, critical thinking, and problem-solving abilities help analysts investigate suspicious activities and interact effectively with customers and colleagues. These skills are crucial for identifying and preventing fraudulent activity, minimizing financial loss, and maintaining trust in the organization.

What is the difference between Inbound Fraud Analyst vs Outbound Fraud Analyst?

AspectInbound Fraud AnalystOutbound Fraud Analyst
CredentialsTypically requires fraud detection certifications, relevant experience in fraud analysisSimilar credentials, often overlapping with inbound roles
Work EnvironmentCustomer service centers, financial institutions, e-commerce companiesFinancial institutions, e-commerce, call centers
Employer & IndustryPrimarily in banking, finance, online retailSame industries, focusing on outbound transactions
Search & Comparison IntentUnderstanding role differences, job requirementsComparing fraud analysis roles in different transaction directions

Both Inbound Fraud Analysts and Outbound Fraud Analysts focus on detecting and preventing fraudulent activities, but they differ in transaction direction. Inbound Fraud Analysts primarily handle incoming transactions and customer reports, while Outbound Fraud Analysts focus on outgoing transactions. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What are the typical challenges faced by Inbound Fraud Analysts, and how can they effectively manage high-pressure situations?

Inbound Fraud Analysts often encounter high-volume workloads, rapidly changing fraud tactics, and the need to make quick, accurate decisions to prevent losses. Managing these pressures requires strong analytical skills, attention to detail, and the ability to stay calm under stress. Effective collaboration with team members and ongoing training in the latest fraud detection tools can help analysts stay ahead of trends and maintain high performance in fast-paced environments.
More about Inbound Fraud Analyst jobs
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Inbound Fraud Analyst jobs near you
Infographic showing various Inbound Fraud Analyst job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 72% In-person, 6% Hybrid, and 22% Remote job distribution, with an average salary of $63,822 per year, or $30.7 per hour.

Digital Banking Fraud Analyst (in-office) - Midvale, UT

Zionsbank Corp

Midvale, UT

$23 - $28/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.

ETO is committed to helping our employees grow, develop, and advance in their career. Our Workforce of the Future, DEI and UpSkilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business.

Together we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great.

Zions Bancorporation is currently accepting applications for a Digital Banking Fraud Analyst. This position is in-office in Midvale, UT. The schedule will be Monday-Friday 9:00 am-6:00 pm MDT. 

The ideal candidate for this position will have the skills and experience necessary to:

        Monitor and review the fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files.

        Identify, prevent, and mitigate digital banking, mobile, electronic, and/or ACH banking fraud losses.

        Conduct research and analysis, prepare management report, and make recommendations to senior officers.

        Work through high volumes of potential alerts to confirm limited actual fraud events.

        Research digital banking access logs to identify unauthorized access and/or transactions.

        Assist digital banking customers with malware infected computers or other access devices.

        Handle inbound and outbound fraud and malware related calls with customers and other financial institutions.

        Perform other duties as assigned.

The position also supports the implementation and daily operations of Zelle. Ensures smooth workflows, monitors transactions, and maintains compliance with network rules and regulations.

Key Responsibilities:

        Monitor Zelle transactions, review tokens, fraud, and disputes.

        Track fraud trends, disputes, complaints.

        Maintain documentation for procedures, fraud response, and dispute resolution.

        Support fraud investigations and audit requests.

        Provide research and analysis for Zelle-related projects.

Qualifications:

       Requires a bachelor's degree in a related field and 2 years of financial services experience with fraud and/or information security processes and procedures, preferably in an online banking fraud prevention, detection, and mitigation area.

       A combination of education and experience may meet requirements.

       Working knowledge of loss and fraud detection/prevention principles, compliance and regulatory issues related to the department and/or company.

       Working knowledge of fraud and digital banking systems and detection tools.

       Zelle-related experience.

       Demonstrates strong communication skills both written and verbal.

       Possess skills needed to conduct client phone interviews to identify fraud/scams.

       Knowledge and experience with root cause analysis.

       Solid analytical, interpretive, and problem-solving skills.

       Participate in process improvement idea generation.

       Ability to use various software applications.

       Works to meet tight deadlines to mitigate loss.

Benefits: 

         Medical, Dental and Vision Insurance - START DAY ONE! 

         Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

         Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

         Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays

         401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

         Mental health benefits including coaching and therapy sessions

         Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business,  maximum of $5,250 per calendar year, employees are eligible for the program upon hire

         Employee Ambassador preferred banking products

Pay range (depending on experience): $23.00-$28.00

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