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Digital Banking Analyst Jobs (NOW HIRING)

Ascend Bank

Digital Lending & CX Analyst

Wallingford, CT · On-site

$98K - $116K/yr

The Digital Lending & Customer Experience (CX) Analyst is a customer‑centric role within the Digital Banking team responsible for delivering a seamless, high‑quality digital lending experience ...

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How much do digital banking analyst jobs pay per year?

As of Aug 9, 2026, the average yearly pay for digital banking analyst in the United States is $98,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $130,000.00 per year, depending on experience, location, and employer.

What does a digital banking analyst do?

A Digital Banking Analyst is responsible for analyzing and improving digital banking products and services, such as online and mobile banking platforms. They gather and interpret data on user behavior, identify trends, and recommend enhancements to ensure a seamless digital experience for customers. These analysts often work closely with IT, marketing, and compliance teams to implement new features, optimize processes, and ensure security standards are met. Their ultimate goal is to drive customer satisfaction and support the bank's digital transformation initiatives.

How does a digital banking analyst typically collaborate with IT and business teams to improve digital banking services?

Digital Banking Analysts frequently act as a bridge between IT departments and business units. They gather requirements from stakeholders, translate business needs into technical specifications, and ensure that digital banking solutions meet both regulatory standards and client expectations. Regular collaboration includes participating in project meetings, reviewing digital platform performance, and coordinating system updates or new feature rollouts. This teamwork helps ensure that digital banking products are user-friendly, secure, and aligned with the bank’s business goals.

What are the key skills and qualifications needed to thrive as a digital banking analyst?

To thrive as a Digital Banking Analyst, you need strong analytical skills, knowledge of financial services, data analysis, and typically a degree in finance, business, or information technology. Familiarity with digital banking platforms, data analytics tools (such as SQL, Excel, or Tableau), and sometimes certifications like CFA or relevant IT credentials are highly valued. Excellent communication, problem-solving abilities, and adaptability help analysts collaborate with cross-functional teams and interpret data-driven insights effectively. These skills are crucial for optimizing digital banking solutions, enhancing customer experience, and supporting business decision-making in a rapidly evolving financial landscape.
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Digital Banking Analyst jobs near you
Infographic showing various Digital Banking Analyst job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 83% Full Time, 12% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $98,397 per year, or $47.3 per hour.

Digital Banking Fraud Analyst (in-office) - Midvale, UT

Zions Bank

Midvale, UT • On-site

$23 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.
With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.
Zions Bancorporation is currently accepting applications for a Digital Banking Fraud Analyst. This position is in-office in Midvale, UT. The schedule will be Monday-Friday 9:00 am-6:00 pm MDT.
The ideal candidate for this position will have the skills and experience necessary to:
  • Monitor and review the fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files.
  • Identify, prevent, and mitigate digital banking, mobile, electronic, and/or ACH banking fraud losses.
  • Conduct research and analysis, prepare management report, and make recommendations to senior officers.
  • Work through high volumes of potential alerts to confirm limited actual fraud events.
  • Research digital banking access logs to identify unauthorized access and/or transactions.
  • Assist digital banking customers with malware infected computers or other access devices.
  • Handle inbound and outbound fraud and malware related calls with customers and other financial institutions.
  • Perform other duties as assigned.

The position also supports the implementation and daily operations of Zelle. Ensures smooth workflows, monitors transactions, and maintains compliance with network rules and regulations.
Key Responsibilities:
  • Monitor Zelle transactions, review tokens, fraud, and disputes.
  • Track fraud trends, disputes, complaints.
  • Maintain documentation for procedures, fraud response, and dispute resolution.
  • Support fraud investigations and audit requests.
  • Provide research and analysis for Zelle-related projects.

Qualifications:
  • Requires a bachelor's degree in a related field and 2+ years of financial services experience with fraud and/or information security processes and procedures, preferably in an online banking fraud prevention, detection, and mitigation area.
    • A combination of education and experience may meet requirements.
  • Working knowledge of loss and fraud detection/prevention principles, compliance and regulatory issues related to the department and/or company.
  • Working knowledge of fraud and digital banking systems and detection tools.
  • Zelle-related experience.
  • Demonstrates strong communication skills both written and verbal.
  • Possess skills needed to conduct client phone interviews to identify fraud/scams.
  • Knowledge and experience with root cause analysis.
  • Solid analytical, interpretive, and problem-solving skills.
  • Participate in process improvement idea generation.
  • Ability to use various software applications.
  • Works to meet tight deadlines to mitigate loss.

Benefits:
  • Medical, Dental and Vision Insurance - START DAY ONE!
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
  • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
  • Employee Ambassador preferred banking products

Pay range (depending on experience): $23.00-$28.00
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About Zions Bank

Sourced by ZipRecruiter

Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base. As we usher in the next generation of banking, we're committed to being the premier employer of choice. We're proud to have ranked among American Banker magazine's "Best Banks to Work For" almost every year since 2013, as Best Employer from Utah's Best of State, among the Best Places to Work in Idaho, and "among the Salt Lake Tribune's Top Workplaces. Make the leap into a new era of banking. Let us transform your career.

Industry

Commercial banking

Company size

1,001 - 5,000 Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1873

Social media

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