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Digital Banking Officer Jobs (NOW HIRING)

Dime Bank

Digital Banking Fraud Analyst

Norwich, CT · On-site

Work with the Security Officer, BSA Officer, and Digital Banking Payments and Fraud Manager to liaise with law enforcement and external agencies. * Assists business banking clients in systems and ...

Dime Bank

Work with the Security Officer, BSA Officer, and Digital Banking Payments and Fraud Manager to liaise with law enforcement and external agencies. * Assists business banking clients in systems and ...

Tnbankers

2607-8 Digital Banking Manager

Nashville, TN · On-site

The Digital Banking Manager works closely with Executive Management, including the Chief Financial Officer/Chief Operating Officer and the Director of Operations, as well as Information Technology ...

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How much do digital banking officer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for digital banking officer in the United States is $30.14, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $38.70 per hour, depending on experience, location, and employer.

What is a digital banking officer?

A Digital Banking Officer is responsible for managing and enhancing a bank's digital banking services, such as mobile banking, online banking, and digital payments. They work to improve customer experience, ensure security compliance, and support the development of new digital banking products. Their role may also involve analyzing customer data, troubleshooting technical issues, and collaborating with IT and marketing teams to drive digital adoption.

What does a digital banking officer do?

Digital Banking Officers typically oversee and support online banking services, assist customers with troubleshooting and resolving digital platform-related issues, and monitor for potential fraud or security breaches. They collaborate closely with IT, operations, and customer support teams to ensure smooth implementation and maintenance of digital services. Additionally, they may participate in testing new banking features and provide feedback to help improve system functionality. This role offers a dynamic blend of customer interaction and technical problem-solving, making it a key contributor to the bank’s digital transformation efforts.

What are the key skills and qualifications needed to thrive as a digital banking officer?

To thrive as a Digital Banking Officer, you need a solid understanding of banking operations, digital banking platforms, and customer service, generally supported by a degree in finance, business, or information technology. Experience with digital banking systems, online security protocols, and familiarity with CRM and core banking software are typically required. Exceptional problem-solving skills, attention to detail, and the ability to communicate technical concepts clearly are highly valued soft skills. These competencies are crucial for delivering seamless digital banking experiences, maintaining security, and effectively supporting both customers and internal teams.

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Digital Banking Officer jobs near you
Infographic showing various Digital Banking Officer job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 80% Physical, 3% Hybrid, and 17% Remote job distribution, with an average salary of $62,694 per year, or $30.1 per hour.

Digital Banking Specialist

Mukwonago, WI

Citizens Bank of Mukwon
See more jobs at Citizens Bank of Mukwonexternal

Full-time

Re-posted just now

Key responsibilities

  • Respond to customer and staff inquiries regarding Digital Banking products via email and phone.

  • Provide support for Digital Banking products, including troubleshooting, vendor communication, and administrative setup.

  • Travel to customer locations to provide training, fix or replace RDC scanners, and troubleshoot system issues.

Job description

At Citizens Bank we help people, businesses, and communities achieve financial success to build a better future. We hope you will consider joining our team. We are seeking a Digital Banking Specialist to join our team.

Description:

Provide professional support to both internal and external customers in regards to all Digital Banking products.

Duties and Responsibilities:

  • Respond to emails and calls from customers or Bank staff on any Digital Banking product. Requests may include a wide variety of items, such as password resets, changes due to upgrades, system problems, date discrepancies, explanation of functionality, etc.
  • Place support calls to vendors when needed to fix or get answers to questions in regards to Digital Banking products.
  • Utilize the CRM system to track and resolve issues
  • Handle all communications with extreme confidentiality and privacy, including password and user name protection.
  • Provide authorizations for the setup of Apple, Samsung and Google Pay.
  • Provide administrative support for Digital Banking products, including Banno, Bill Pay, Cash Management, Remote Deposit Capture (RDC) and Zelle.
  • Setup Users for Cash Management: ACH and Wires, Positive Pay, and Remote Deposit Capture services.
  • Travel to customer locations to provide training on Cash Management: ACH and Wires, Positive Pay, and Remote Deposit Capture services.
  • Travel to customer locations to fix or replace RDC scanners or trouble shoot system issues.
  • Assist in keeping documented procedures for all Digital Banking products up to date.
  • On a daily, weekly, monthly or yearly basis, produce and review reports as required by the Digital Banking Department.
  • Stay current on Digital Banking products by reviewing documentation about those products as given by the Digital Banking Officer.
  • Scan and verify documents uploaded into Synergy by the Digital Banking area.
  • Recognize opportunities for business services referrals.
  • Assist in fraud prevention, education, and mitigation.

Non-Essential Duties:

  • Assist Digital Banking Officer in testing new products when requested.
  • Assist in tracking annual ACH Security Framework audits.
  • Any other duties as assigned.

Critical Competencies:

  • Accountability
  • Problem Solving
  • Communication
  • Job Knowledge
  • Customer Service Excellence

Requirements:

  • High school diploma or general education degree (GED) required
  • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
  • Current or prior experience preferred
  • Understanding and adherence to Bank policies and procedures as well as regulatory requirements
  • Excellent verbal and written communication skills
  • Must be able to prioritize simultaneous projects and meet deadlines in a very busy, fast paced environment
  • Demonstrate computer skills including:
    1. Microsoft Office (Word, Excel, and Outlook and Bank software programs)
    2. Internet usage and applications
    3. Understanding of Jack Henry at an intermediate level
  • Experience with general office equipment
  • Excellent customer service skills
  • High accuracy in all work and attention to detail
  • High level of professionalism
  • Confidentiality
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and the requirements of the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines.

****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities****

Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf.


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