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Job Title: DHCS Certified Master Trainer
Location:  Pleasanton, CA
Job Type: Full-time

Job Description:

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders.
• Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members.
• Practices self-leadership; creates and executes plans to capitalise on strengths and improve opportunity areas; influences team members within the assigned team or unit.
• Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
• Conducts or oversees business-specific projects by applying deep expertise in the subject area; promotes adherence to all procedures and policies.
• Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results.
• Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organisational goals.
• Recognises and capitalises on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
• Serves as the subject matter expert for regulations projects/committees, and internal stakeholders by: providing consultation on the interpretation and interaction of current policies, and how they interact with the current climate, and potential changes to regulations and legislation.
• Serving as a technical advisor on committees and projects to drive the development of policies or procedures for regulations and auditing processes.
• Developing complex content and delivering tailored educational programs to align organizational policies and procedures with regulatory requirements, and anticipating and weighing practical/technical considerations in addressing issues and coordinating with the appropriate stakeholders to develop resolutions.
• Develops data management and reporting processes by: entering complex practitioner/provider data and conducting data cleaning as needed; and entering, analysing, and independently drafting and reviewing action plans/recommendations required data into appropriate databases.
• Ensures licensing and accreditation by: independently reviewing and guiding others to review requirements for new, existing, and expanding facilities/services to aid in the achievement of compliance with state, federal, and accrediting standards.
• Consulting with other departments to ensure certification for complex cases, and independently conducting a widely impactful and detailed gap analysis and mentoring others to identify service renewals and planning to ensure services are compliant.
• Identifies and recommends improvements to processes of responding to regulatory audits and survey preparedness efforts by: independently enacting complex reporting, keeping current on regulatory requirements, and guiding others to do the same in preparation for surveys (e.g., NCQA, Joint Commission, AAAHC).
• Serving as liaison between external evaluators, vendors, and senior stakeholders to facilitate on-site visits and evaluations; independently conducting, reviewing, and evaluating upon site visit criteria, and performing site visits as appropriate to ensure survey readiness.
• Delivering requested complex audit documentation, information, and reports; assessing the workflow of auditing surveys to identify gaps in completion and reporting, focusing on high vulnerability areas.
• Facilitating educational forums, conducting routine audits, and leading mock surveys within departments to ensure auditing and survey preparedness tracking, trending, and facilitating the development of high-impact corrective action plans (CAP) as necessary in collaboration with applicable departments to assure site visit compliance.
• Leading the collaborations with other departments (e.g., Revenue Cycle), gathering documents and data to support the timely completion of the annual state/federal/regulatory body reporting as required.