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Desktop Technician Jobs in Rochester, NY (NOW HIRING)

SpaceX

IT Support Technician

Canandaigua, NY

$38 - $45/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT support technician with strong ... Configure and troubleshoot desktop, label and large multifunction printers. * Network support and ...

SpaceX

IT Support Technician

Canandaigua, NY · On-site

$38 - $45/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT support technician with strong ... Configure and troubleshoot desktop, label and large multifunction printers. * Network support and ...

Next Solutions

Field Cable Service Technician

Rochester, NY · On-site

$39K - $92K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Our technicians are responsible for delivering high-quality installation, troubleshooting, and customer service directly in customers' homes. Due to continued company growth and expansion into new ...

SPECTRUM

Field Service Technician

Rochester, NY · On-site

$20/hr

As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...

SPECTRUM

Field Service Technician

Batavia, NY · On-site

$20/hr

As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...

Hybridge LLC

Dental CAD Designer

Rochester, NY · On-site

$25 - $30/hr

Experience with the following software programs: 3Shape, Exocad, Meshmixer and other desktop ... technician Bachelor's degree or equivalent, preferred CDT degree, preferred Hybridge, LLC is an ...

ALS

Field Services Technician

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ALS Environmental Full Time Field Technician This position is for an entry level field technician working for ALS Environmental out of the Rochester laboratory. We are looking for a full time, ...

Porsche Audi Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

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Showing results 21-40

All JobsDesktop Technician JobsDesktop Technician Jobs in Rochester, NY

Desktop Technician information

See Rochester, NY salary details

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$22

$32

How much do desktop technician jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for desktop technician in Rochester, NY is $22.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.42 per hour, depending on experience, location, and employer.

What is a desktop technician?

A desktop technician, or a desktop support analyst, provides computer support for users and organizations. Their duties include installing, repairing, and upgrading hardware. Some individuals in this career specialize in particular equipment, like routers. This job involves an excellent background in technology. Strong interpersonal skills are important for explaining complex topics to individuals without IT experience. Qualifications are an associate or bachelor’s degree in computer science. Certification in certain types of software is a requirement for some desktop technician jobs.

What is a desktop technician?

A Desktop Technician is an IT professional responsible for installing, maintaining, and troubleshooting desktop computers, laptops, and related hardware and software within an organization. They provide technical support to users, resolve hardware and software issues, and ensure that all workstations are running efficiently. Desktop Technicians may also assist with setting up new equipment, managing upgrades, and maintaining security protocols. Their role is crucial for keeping an organization’s technology infrastructure functional and secure.

What are the key skills and qualifications needed to thrive as a desktop technician, and why are they important?

To thrive as a Desktop Technician, you need strong troubleshooting skills, knowledge of computer hardware and software, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with operating systems (Windows, macOS), ticketing systems, and remote desktop tools is essential. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These abilities ensure efficient technical support, minimize downtime, and improve overall user satisfaction within organizations.

What are the most common challenges desktop technicians face when supporting end-users, and how can they effectively address them?

Desktop Technicians often encounter challenges such as troubleshooting a wide range of hardware and software issues, supporting users with varying technical abilities, and managing urgent requests during system outages. Effective communication and patience are key to guiding users through solutions. Staying current with the latest operating systems and software updates, as well as documenting common solutions, can help streamline issue resolution and boost efficiency in a fast-paced support environment.

What is the difference between Desktop Technician vs Help Desk Technician?

AspectDesktop TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hardware-focusedRemote or on-site, support-focused
Job ResponsibilitiesHardware repairs, installations, troubleshootingSoftware issues, user support, ticket management
Industry UsageIT services, corporate, educationIT support, customer service, corporate

While both roles support IT users, a Desktop Technician primarily handles hardware repairs and installations on-site, whereas a Help Desk Technician focuses on remote or on-site software support and troubleshooting. The roles often overlap but differ mainly in scope and focus area.

How much does a desktop technician support technician make?

In Florida, desktop technicians typically earn an average hourly wage of around $18 to $25, with annual salaries ranging from approximately $37,000 to $52,000. Compensation varies based on experience, certifications, and the specific employer or industry sector.
More about Desktop Technician jobs

What are the most commonly searched types of Desktop Technician jobs in Rochester, NY?

The most popular types of Desktop Technician jobs in Rochester, NY are:

What are popular job titles related to Desktop Technician jobs in Rochester, NY?

For Desktop Technician jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Desktop Technician jobs in Rochester, NY look for?

The top searched job categories for Desktop Technician jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Desktop Technician jobs?

Cities near Rochester, NY with the most Desktop Technician job openings:

Desktop Technician jobs near you
Infographic showing various Desktop Technician job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, 4% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $47,142 per year, or $22.7 per hour.

Support Technician

PSG Global Solutions

West Henrietta, NY • On-site

Full-time, Contractor

Re-posted 18 hours ago

Job description

Job Description

Job Title : Support Technician

Location : West Henrietta, NY

Working Hours : FT

Contract Length : 6-month contract


Job Description :

Under general supervision, the IT Specialist, Desktop Support provides and maintains high level technical support on operating systems, network protocols and specific application packages in response to end-user requests. Position is of a fully competent level and must have strong interpersonal skills to analyze user problems and requirements and make recommendations to satisfy the identified issues. Must complete assignments/projects as assigned by the End User Support Services Site Manager. 


Within the scope of the Organizational Unit:

- Support the mission objectives of the organizational unit

- Work according to operational procedures and Alstom IT security policies

- Ensure that the services meet their Service Level Agreement/Operational Level Agreement targets

- Implement all operational changes in accordance with procedures utilizing appropriate tools and test equipment

- Investigate, diagnose, progress and action all operational events, alarms, incidents and requests to the agreed quality and targets, ensuring that issues are escalated and all records are updated in a timely fashion

- Undertake routine preventative measures and housekeeping tasks and implement, maintain and monitor security and functioning of IT infrastructure and assets as required

- Ensure that the physical environment is maintained and secure according to safety and security requirements

- Manage the installation and inventory of hardware and software as necessary

- Contribute to root cause analysis

- Develop and maintain operational documentation and procedures

- Enforce a strong commitment to standards and process within the team

- Assist the Team Leader and organizational unit manager as appropriate in any mission of his/her request

- Provide support to other organizational units as necessary to provide for, and improve delivery of, IT services

- Be flexible to adjust the working time to operational constraints (Standby, on duties, picket, travel)

- Propose appropriate actions for improving the delivery of his/her services from a quality and cost perspective


Qualifications - External

- College Certificate or equivalent (Up to 18 months of job-related training beyond high school, e.g., vocational, business, or technical school, DEP).

- Knowledge on trouble shooting and Customer enquiries.

- 2 years experience in IT infrastructure preferably in an internal environment.

- Experience with ITIL Best practice would be an advantage.


Additional Information

Be prioritized, send your resumes to sgsantos @ psgglobalsolutions.com (please remove spaces in rhwiwas]]]]]]

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