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Desktop Technician Jobs in Rochester, NY (NOW HIRING)

Brite

Desktop Technician

Victor, NY · On-site

$21 - $23.50/hr

JOB SUMMARY The Desktop Technician role is responsible for installing, maintaining, and upgrading all desktop hardware and equipment to ensure optimal workstation performance. The position ...

L3HHCM20

Desktop Support Technician

Rochester, NY · On-site

$68K - $127K/yr

Desktop Support Technician Job Code: 41723 Job Location: Rochester, NY Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off Job ...

L3HHCM20

Desktop Support Technician

Rochester, NY · On-site

$68K - $127K/yr

Desktop Support Technician Job Code: 41597 Job Location: Rochester, NY Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off Job ...

BC Tech Pro

Computer Field Technician

Rochester, NY · On-site

$35/hr

Company Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior ...

BC Tech Pro

Computer Field Technician

Rochester, NY · On-site

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and ...

BC Tech Pro

Computer Field Technician

Rochester, NY · On-site

$35/hr

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and ...

L3HHCM20

IT Support Technician

Rochester, NY · On-site

$68K - $127K/yr

Job Title: IT Support Technician Job Code: 41720 Job Location: Greenville, TX; Melbourne, FL ... Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ...

L3Harris Technologies

IT Support Technician

Rochester, NY · On-site

$68K - $127K/yr

Job Title: IT Support Technician Job Code: 41720 Job Location: Greenville, TX; Melbourne, FL ... Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ...

Century Mold Co

Senior IT Technician

Rochester, NY · On-site

$70K - $95K/yr

The Senior IT Technician provides on-site technical support for Century Mold's Rochester, NY ... This is a broad technical role requiring experience across desktop support, Microsoft environments ...

SpaceX

IT Support Technician

Canandaigua, NY · On-site

$38 - $45/hr

IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT support technician with strong ... Configure and troubleshoot desktop, label and large multifunction printers. * Network support and ...

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All JobsDesktop Technician JobsDesktop Technician Jobs in Rochester, NY

Desktop Technician information

See Rochester, NY salary details

$13

$22

$32

How much do desktop technician jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for desktop technician in Rochester, NY is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $24.57 per hour, depending on experience, location, and employer.

What is a desktop technician?

A desktop technician, or a desktop support analyst, provides computer support for users and organizations. Their duties include installing, repairing, and upgrading hardware. Some individuals in this career specialize in particular equipment, like routers. This job involves an excellent background in technology. Strong interpersonal skills are important for explaining complex topics to individuals without IT experience. Qualifications are an associate or bachelor’s degree in computer science. Certification in certain types of software is a requirement for some desktop technician jobs.

What is a desktop technician?

A Desktop Technician is an IT professional responsible for installing, maintaining, and troubleshooting desktop computers, laptops, and related hardware and software within an organization. They provide technical support to users, resolve hardware and software issues, and ensure that all workstations are running efficiently. Desktop Technicians may also assist with setting up new equipment, managing upgrades, and maintaining security protocols. Their role is crucial for keeping an organization’s technology infrastructure functional and secure.

What are the key skills and qualifications needed to thrive as a desktop technician, and why are they important?

To thrive as a Desktop Technician, you need strong troubleshooting skills, knowledge of computer hardware and software, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with operating systems (Windows, macOS), ticketing systems, and remote desktop tools is essential. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These abilities ensure efficient technical support, minimize downtime, and improve overall user satisfaction within organizations.

What are the most common challenges desktop technicians face when supporting end-users, and how can they effectively address them?

Desktop Technicians often encounter challenges such as troubleshooting a wide range of hardware and software issues, supporting users with varying technical abilities, and managing urgent requests during system outages. Effective communication and patience are key to guiding users through solutions. Staying current with the latest operating systems and software updates, as well as documenting common solutions, can help streamline issue resolution and boost efficiency in a fast-paced support environment.

What is the difference between Desktop Technician vs Help Desk Technician?

AspectDesktop TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hardware-focusedRemote or on-site, support-focused
Job ResponsibilitiesHardware repairs, installations, troubleshootingSoftware issues, user support, ticket management
Industry UsageIT services, corporate, educationIT support, customer service, corporate

While both roles support IT users, a Desktop Technician primarily handles hardware repairs and installations on-site, whereas a Help Desk Technician focuses on remote or on-site software support and troubleshooting. The roles often overlap but differ mainly in scope and focus area.

How much does a desktop technician support technician make?

In Florida, desktop technicians typically earn an average hourly wage of around $18 to $25, with annual salaries ranging from approximately $37,000 to $52,000. Compensation varies based on experience, certifications, and the specific employer or industry sector.
More about Desktop Technician jobs

What are popular job titles related to Desktop Technician jobs in Rochester, NY?

For Desktop Technician jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Desktop Technician jobs in Rochester, NY look for?

The top searched job categories for Desktop Technician jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Desktop Technician jobs?

Cities near Rochester, NY with the most Desktop Technician job openings:

Desktop Technician jobs near you
Infographic showing various Desktop Technician job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, 4% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $47,142 per year, or $22.7 per hour.

Desktop Technician

Victor, NY • On-site

Brite
IT Services • 51 - 200 employees
Learn more about Briteexternal

$21 - $23.50/hr

Full-time

Re-posted 8 days ago

Job description

JOB SUMMARY

The Desktop Technician role is responsible for installing, maintaining, and upgrading all desktop hardware and equipment to ensure optimal workstation performance. The position troubleshoots problem areas remotely and in person in a timely and accurate

fashion and provides end-user assistance where required.

ESSENTIAL FUNCTIONS
  • Troubleshoot and resolve hardware, software and network issues.
  • Provide enduser assistance both remotely and in person.
  • Install, maintain, and upgrade desktop hardware and equipment.
  • Works closely with Customer Success Representatives to ensure the best customer experience within the service level agreement time frame.
  • Responds to requests for service and customer questions within required

    • response times.

  • Assists end users with installation of applications and computer peripherals.
  • Assists in onboarding new employees both internal and external.
  • Maintains customer asset inventory.
  • Responsible for continuous improvement of deployment processes.
  • Assists with RMA process as required.
    • OTHER DUTIES
  • Accomplishes all other duties and tasks as appropriately assigned or

    • requested.

    EDUCATION & EXPERIENCE
  • Bachelor’s degree in computer science, Information Technology or related field

    • and a minimum of one – two years’ experience or an equivalent combination of related work experience, training and/or education sufficient to successfully

    perform the essential duties of the job is required.

  • CompTIA A+ or similar certification preferred.
    • KNOWLEDGE, SKILLS & ABILITIES
  • Demonstrated knowledge of hardware and network infrastructure.
  • Excellent listening skills.
  • Exceptional verbal and written communication.
  • Detail oriented.
  • Ability to work in a fastpaced environment.
  • Strong problem solving and analytical skills.
  • Excellent relationship building skills.
  • Welldeveloped interpersonal skills and ability to work cooperatively with diverse individuals at all levels.
  • Selfdirected and results oriented.
  • Effective time management skills.
  • Ability to travel as needed.
    • PHYSICAL DEMANDS & WORK ENVIRONMENT

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the

    essential functions.

  • Regularly required to stand, walk, sit, use hands; and reach with hands and arms.
  • Must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by the job include close vision, distance vision,

    • color vision, peripheral vision, depth perception, and the ability to adjust focus.

  • While performing the duties of this job, the employee may be exposed to various weather conditions.
  • The noise level in the work environment is usually moderate.

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