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Desktop Support Jobs in Brookfield, WI (NOW HIRING)

NTT DATA

Desktop Associate

River Hills, WI · On-site

$21.50 - $25/hr

Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers. * May respond to calls after normal business hours per leader ...

NTT DATA Americas, Inc

Desktop Associate

River Hills, WI

$21.50 - $25/hr

... on desktops / notebooks/ printers. • May respond to calls after normal business hours per leader instructions. • Performs troubleshooting, parts replacement, system upgrades, basic deployment ...

NTT Data Americas, Inc.

Desktop Associate

Milwaukee, WI · On-site

$24/hr

... on desktops / notebooks/ printers. • May respond to calls after normal business hours per leader instructions. • Performs troubleshooting, parts replacement, system upgrades, basic deployment ...

AA2IT

Desktop Support Tech I - Waukesha

Waukesha, WI · On-site

$20.25 - $25.75/hr

Conversion rate $25 Location: 3000 N Grandview Blvd| Waukesha, WI 53188 Deskside Support Role. Knowledge and Skill Requirements: 3-5 years of related experience and training. A+ certification ...

AA2IT

Desktop Support Tech II - Milwaukee

Milwaukee, WI · On-site

$20 - $25.25/hr

Job Title • Top 2 or 3 required skills that candidates must have: Customer service, willingness to learn and listen • What will the work schedule be for this position? Monday - Friday 8 AM to 5 ...

Sage IT Inc

Destop Support

Milwaukee, WI

Desktop Support Milwaukee, WI Long Term Contract As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service, technical expertise ...

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How much do desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support in Brookfield, WI is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $23.46 per hour, depending on experience, location, and employer.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Brookfield, WI? The most popular types of Desktop Support jobs in Brookfield, WI are:
What job categories do people searching Desktop Support jobs in Brookfield, WI look for? The top searched job categories for Desktop Support jobs in Brookfield, WI are:
What cities near Brookfield, WI are hiring for Desktop Support jobs? Cities near Brookfield, WI with the most Desktop Support job openings:
Desktop Support jobs near you
Desktop Associate

Desktop Associate

NTT DATA

River Hills, WI • On-site

$21.50 - $25/hr

Other

This job post has expired today. Applications are no longer accepted.

NTT Data rating

7.3

Company rating: 7.3 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

105th of 204 rated it services

Job description

Temp Infra Design Associate

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Temp Infra Design Associate to join our team in Glendale, Wisconsin (US-WI), United States (US).

Position Overview:

  • Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
  • Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
  • They may make policy recommendations to their managers and be an escalation point for less experienced team members.
  • Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
  • May respond to calls after normal business hours per leader instructions.
  • Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
  • Identifies potential issues that could adversely impact end user experience and takes corrective action.

Positions General Duties and Tasks:

  • Typically requires 1-2 years relevant experience.
  • High School Diploma or equivalent.
  • Undergraduate degree or some college coursework preferred.
  • Strong knowledge of Windows operating system environment.
  • Solid client service skills.
  • A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodation.

    • About NTT DATA:

    NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

What NTT Data employees say

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About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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