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Desktop Support Jobs in Bolingbrook, IL (NOW HIRING)

SDI Presence

Desktop Support Specialist II

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining Microsoft Windows desktops, laptops, and peripheral devices in a fast-paced ...

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IT Specialist (AI & Desktop Support)

Downers Grove, IL · On-site

$27.88 - $31.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Provide desktop and end-user support by resolving service desk tickets. * Configure and deploy desktop and laptop computers. * Create, modify, and maintain Active Directory user accounts and ...

SDI Presence

Desktop Support Specialist - Entry Level

Chicago, IL

$21.15 - $24.04/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Entry Level Desktop Support Specialist is responsible for ensuring workstations and peripherals are set up with the correct software and configurations. The position will require hands-on ...

SDI Presence

Desktop Support Specialist - Entry Level

Chicago, IL · On-site

$21.15 - $24.04/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Entry Level Desktop Support Specialist is responsible for ensuring workstations and peripherals are set up with the correct software and configurations. The position will require hands-on ...

SDI Presence

Desktop Support Specialist - Entry Level

Chicago, IL

$21.15 - $24.04/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Entry Level Desktop Support Specialist is responsible for ensuring workstations and peripherals are set up with the correct software and configurations. The position will require hands-on ...

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All JobsDesktop Support JobsDesktop Support Jobs in Bolingbrook, IL

Desktop Support information

See Bolingbrook, IL salary details

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How much do desktop support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for desktop support in Bolingbrook, IL is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.47 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Bolingbrook, IL?

The most popular types of Desktop Support jobs in Bolingbrook, IL are:

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For Desktop Support jobs in Bolingbrook, IL, the most frequently searched job titles are:

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The top searched job categories for Desktop Support jobs in Bolingbrook, IL are:

What cities near Bolingbrook, IL are hiring for Desktop Support jobs?

Cities near Bolingbrook, IL with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,233 per year, or $22.7 per hour.

Desktop Support Specialist II

SDI Presence

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Company
SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.com and connect with us on X and LINKEDIN. 
 

Summary

The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining Microsoft Windows desktops, laptops, and peripheral devices in a fast-paced operational environment. This role provides onsite technical support to end users across Chicago's International Airports (O'Hare and Midway), ensuring timely resolution of hardware, software, and connectivity issues. The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the Operations Manager, team leads, and other members of the technology team to support critical business operations.

SDI Presence Offers:  

  • An hourly range: $25.96 - $33.65/hour 
    • Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.  
  • Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability.  Matched Retirement Savings, Wellness Program, Paid time off and much more!

Responsibilities 

  • Respond to new IT Support requests, prioritize, and document issues and resolutions
  • Respond to tickets and complete detailed responses in ticketing system
  • Respond to end user issues in a timely manner per SLA requirements
  • Perform Desktop/Hardware installs and moves
  • Hardware/Desktop Repairs, replacements, and basic software configuration such as OS installations and driver configurations
  • Support MS Office products and O365 applications, and other software applications
  • Support Internet Explorer, Edge, Chrome and Firefox
  • Installation and configuration of printers
  • Troubleshooting end-user problems with various desktop/laptop issues
  • Removing threats (virus, malware, etc.)
  • Tracking assets, and documenting software installations
  • Basic network configurations in Windows (DHCP configuration versus static IP addresses)
  • Work with the IT Administrator in handling other miscellaneous IT projects
  • Perform daily monitoring, administration and operational functions of the environment 
  • Day to day monitoring of custom software, collecting and preparing statistical data for analysis on system performance and availability (monitoring of system logs, software statistics)  
Work Schedule & Location Requirements
  • Must be available to work an 8-hour shift within the following schedule based on business needs:
    • 10:00 PM - 6:00 AM
  • Must be available to work overnight, weekend, and holiday shifts as required to support a 24/7 operational environment.
  • Must be able to perform routine and emergency PC maintenance during non-business hours.
  • Must be able to work on-site at both Chicago International Airports (O'Hare and Midway).

Requirements

  • Minimum 5 years’ experience of basic knowledge of desktop hardware, and the ability to install or replace hard drives, additional PCI cards, power supply units, RAM, and/or other peripherals
  • Knowledge of PC imaging and cloning technology (Windows Deployment Services, SCCM OSD, Macrium)
  • Familiar with BitLocker encryption
  • Solid understanding of how to install the Windows OS (10,11) and configure with necessary drivers
  • Familiar with Active Directory
  • Must be familiar with antivirus tools and understand how to use malware/spyware scanners and removal tools
  • Knowledge of Ethernet cables and how to terminate them, and install the corresponding data jacks (not a requirement as this can be taught, but it’s a plus if already known)
  • Basic knowledge of Microsoft Office Suites (e.g. manipulating spreadsheets, setting up Outlook calendar invitations, PowerPoint slideshows, etc.)
  • Must be able to work with other employees and end users to provide support in a timely, and friendly manner
  • Strong multitasking skills (e.g., starting a hard drive image, and while that runs installing drivers for a printer install or performing other documentation procedures)
  • The ability to work both autonomously and as a member of a team
  • A+ certification (nice to have)
  • College degree preferred
  • Driver’s license required
  • Access to a personal vehicle a plus to travel to satellite facilities
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
 
Equal Opportunity Employer Statement  
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.  
  
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.  
 

Staffing Firms  
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.