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Desktop Support Manager Jobs in Springfield, MO (NOW HIRING)

jmark

System Administrator I

Springfield, MO · On-site

$45K - $55K/yr

Manage, maintain, troubleshoot, and support our clients' network infrastructure. * Utilize service ... Basic desktop VPN connectivity and troubleshooting and configuration (Cisco, Meraki, and other VPN ...

OCH

IT Support Tech II

Springfield, MO · On-site

$18.25 - $25/hr

Manage domain file structures and system assets.Provide help desk support by troubleshooting hardware, software, network, and application issues.Install, configure, and maintain desktops, laptops ...

russcellinc

IT Help Desk Specialist

Battlefield, MO · On-site

$15/hr

Manage daily, weekly or monthly goals set by management * Troubleshoot computer and printer issues ... Deliver outstanding service and direct support to all retail locations, by resolving any issues in ...

U.S. Navy

IT Support Specialist

Pleasant Hope, MO

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Billings, MO

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Buffalo, MO

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Morrisville, MO

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Rogersville, MO

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Fair Grove, MO

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Walnut Grove, MO

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Sparta, MO

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Springfield, MO

Desktop Support Manager information

See Springfield, MO salary details

$13

$32

$54

How much do desktop support manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for desktop support manager in Springfield, MO is $32.90, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $43.75 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Springfield, MO? The most popular types of Desktop Support jobs in Springfield, MO are:
What are popular job titles related to Desktop Support Manager jobs in Springfield, MO? For Desktop Support Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Springfield, MO look for? The top searched job categories for Desktop Support Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Desktop Support Manager jobs? Cities near Springfield, MO with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $68,432 per year, or $32.9 per hour.

System Administrator I

jmark

Springfield, MO • On-site

$45K - $55K/yr

Full-time

Re-posted 6 days ago

Job description

JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and numerous full-time remote employees spread throughout the country. The reason JMARK is a "best" place to work can be summed up in one word: culture. Nurturing a respectful, supportive, dynamic, spirited culture among the more than 125 individuals that make up JMARK is a point of passion for CEO Thomas Douglas. It matters so much to him that every decision made regarding JMARK is run through the filter of how it will impact the culture at large-as well as every employee on an individual level.
This dedication to creating a positive environment has been instilled in every leader at any level-including the board of directors-and passed down to every employee in the company. From the first moment one walks in the door at JMARK, it is clear that this is a true family made up of teammates who care for one another, cheer each other on, and thrive on coming together to achieve greater things together than could ever be done alone. In fact, this feeling of fellowship is so strong that it transcends the distances between teammates working from home or in different locations. The words "People First" are in our slogan, and everything that happens at JMARK leads back to that phrase.
Position Summary:
Provide onsite and remote support to our clients who have critical response time requirements for their business technology systems. You will work independently and as part of a team to answer service desk calls, urgently analyze technical issues, troubleshoot over the phone/onsite/via remote access, and escalate problems to Level 2 support when appropriate. You also will perform service and preventative maintenance activities on products, and assist in installations and deliveries.
You will assist in supporting a variety of networks and end-user environments with executives, business owners, managers, and end users. You must demonstrate superior communication skills to respond to diverse clients with urgent needs while recognizing most are looking for solutions, not technical explanations. You must have a willingness to provide courteous, personal service to end users regardless of technical ability or company title. Other projects may be assigned.
Duties and Responsibilities:
Technical:
  • Identify, document, and troubleshoot users computing issues to resolution while maintaining superior customer satisfaction.
  • Effectively communicate the scope of work for all clients.
  • Assess and reflect accurate billing options based on client contracts.
  • Maintain and optimize the health and efficiency of team boards and client systems.
  • Manage, maintain, troubleshoot, and support our clients' network infrastructure.
  • Utilize service-specific tools and technologies (i.e., ConnectWise Suite, Network
  • Management tool, and Documentation Management tool) to deliver onsite and remote user support services.
  • Update Professional Services Automation (PSA) software i.e. ConnectWise with accurate documentation of all activities conducted.
  • Serve in the on-call rotation as assigned.

General
  • Develop and maintain relationships with clients that further enhance JMARK's positive reputation through exceptional customer service.
  • Assist account management in providing effective solutions for our clients.
  • Maintain a professional and clean appearance.

Professional Development
  • Participate in ongoing training and attainment of various manufacturer and software certifications.
  • Keep current on industry trends and report findings to team members that directly impact the quality and profitability of JMARK.
  • Develop personal skills to work efficiently both individually and as a member of the Service Department.
  • Identify and mentor team members on areas of expertise.
  • Participate in company-sponsored position related activities.

Skills & Qualifications:
Technical Skills:
  • Proficiency in supporting Windows Operating Systems
  • Basic desktop VPN connectivity and troubleshooting and configuration (Cisco, Meraki, and other VPN technologies
  • Basic understanding of how IPv4 and IPv6 technologies interoperate
  • Advanced desktop support including software such as: Microsoft Office Suite and Office 365
  • Basic server support skills and understanding of Windows 2012, Windows 2016, Windows 2019 in a workgroup and domain environment
  • Identify basic issues with internet connections and networks (including routers, switches, and firewalls)
  • Understanding of network system devices and wireless systems (ie: Cisco and Meraki products including routers, controllers and switches)
  • Security software such as Anti-virus(Trend), Anti-SPAM, Anti-Spyware, and other security related technologies

Licenses & Registrations:
  • Valid driver's license
  • Proof of vehicle insurance
  • Reliable and suitable transportation that can be used as required to perform duties, if needed.

Other Skills & Abilities:
  • Able to work independently and as part of a team
  • Prepared to travel as required
  • Exceptional written and oral communication skills
  • Self-Motivated
  • Intrinsic desire to make a difference in the lives of fellow coworkers
  • Should enjoy learning new things

The pay range for this role is:
45,000 - 55,000 USD per year (Springfield Office)

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