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Desktop Support Manager Jobs in California (NOW HIRING)

memorial care

Desktop Support Tech

Laguna Hills, CA · On-site

$29.20/hr

  • Medical

Desktop Support Tech Location: Laguna Hills Department: IS Technical and Desktop Services Status: Full Time Shift: Day Pay Range*: $29.20/hr - $42.33/hr MemorialCare is a nonprofit integrated health ...

SWA Group

Desktop Support

Los Angeles, CA · On-site

$50K - $65K/yr

Coordinates activities with local office management and reports directly to the CTO. Skills ... Installation, support, and administration experience and knowledge is desired but not required in ...

New

F2Onsite

Be Seen First

Desktop Support Technician

Ontario, CA · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

Desktop Support Technician - Ontario, CA Start - ASAP - ongoing assignment Position Summary We are ... Manage IT inventory, conduct asset audits, and maintain equipment records. * Utilize knowledge base ...

SWA Group

Desktop Support

Los Angeles, CA · On-site

$50K - $65K/yr

Coordinates activities with local office management and reports directly to the CTO. Skills ... Installation, support, and administration experience and knowledge is desired but not required in ...

New

Hydraulics International

Desktop Support Technician

Chatsworth, CA · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Desktop Support Technician will work closely with the IT and Information Security teams to ... Manage security groups, distribution groups, and Microsoft 365 licenses. * Support password resets ...

Ascend Partner Firms

Desktop Support Technician

Pasadena, CA · On-site

$22 - $28/hr

  • Medical

  • Retirement

  • PTO

Support user sessions in our Azure Virtual Desktop environment, managed by Azure Active Directory ... including profile, performance, and application-access troubleshooting. * M365 administration ...

Apptad, Inc.

Desktop Support Engineer

Sunnyvale, CA · On-site

Key Responsibilities End User Support Provide Level 1 deskside / desktop support for hardware ... Participate in problem management, root-cause analysis, and continuous service improvement ...

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Desktop Support Manager information

See California salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support manager in California is $35.70, according to ZipRecruiter salary data. Most workers in this role earn between $23.70 and $47.45 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in California? The most popular types of Desktop Support jobs in California are:
What are popular job titles related to Desktop Support Manager jobs in California? For Desktop Support Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in California look for? The top searched job categories for Desktop Support Manager jobs in California are:
What cities in California are hiring for Desktop Support Manager jobs? Cities in California with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,254 per year, or $35.7 per hour.

Desktop Support Tech

memorial care

Laguna Hills, CA • On-site

$29.20/hr

Full-time

Medical

Posted 21 days ago

MemorialCare rating

8.2

Company rating: 8.2 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

55th of 887 rated healthcare providers

Job description

Title: Desktop Support Tech

Location: Laguna Hills

Department: IS Technical and Desktop Services

Status: Full Time

Shift: Day

Pay Range*: $29.20/hr - $42.33/hr

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups - consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

The Desktop Support Technician family works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests. They are responsible for answering IT requests specific to PC hardware, networks, or software via phone, email, live chat, or instant message.  They may find the need to may explain solutions in both technical and nontechnical terms.

Under general supervision, the MemorialCare Desktop Support Technician performs entry level Tier 2 support.  They provide advance technical trouble shooting and analysis methods to offer resolution to incidents, problems, and requests specific to PC hardware, networks, or software. 

Essential Functions and Responsibilities of the Job

  • Builds and installs PCs, and peripheral devices including printers, scanners, mobile and smart phones, related to desktop infrastructure in accordance with department standards.

  • Provides advice and guidance to colleagues regarding incidents. Explains and documents technical issues in a straightforward way to clients.

  • Supports and maintains installed PCs, networks, telephone end points, and peripherals with routine maintenance.  Coordinates migration of desktops to most current Windows platform as necessary.

  • Identifies, logs, and resolves technical problems with software applications or network systems. 

  • Creates, maintains, and distributes reports of progress on work efforts to leadership. Identifies potential changes and system improvements to present to leadership for consideration and implementation. 

  • Ensures that work is carried out within agreed service levels and in accordance with department guidelines.

  • Owns daily documentation of achievements, through enterprise ticket tracking systems. Follows guidelines established for tracking efforts related to assigned responsibilities and all hours worked are recorded for aid and analysis.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements

Qualifications/Work Experience:

  • Minimum 1-year desktop support experience

  • Obtained strong knowledge of PC hardware and networks including installation requirements and LAN\WAN

  • Demonstrated knowledge of software including Microsoft Operating System

  • Demonstrated use of effective verbal and written communication to successfully achieve end user support

  • Proven analytical, logical thinking, and problem-solving skills to resolve reported issues

  • Experienced in a healthcare environment preferred

Education/Licensure/Certification:

  • A Certification

  • Microsoft Networking Essentials certification preferred

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