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Desktop Support Manager Jobs in California (NOW HIRING)

BMD

Desktop Support Technician

Galt, CA

$31/hr

Receive, prioritize, document, and resolve end-user support requests by phone, email, and incident management channels. * Troubleshoot desktop, notebook, software, hardware, peripheral, and endpoint ...

EROS Technologies, Inc.

Desktop Support Analyst

Sunnyvale, CA · On-site

$27.25 - $36.75/hr

The Desktop Support Analyst will report to the Manager of IT Support and will work closely with other members of the technology department to support all end users. Responsibilities (Other duties may ...

CYNET SYSTEMS

Desktop Support Technician

San Jose, CA · On-site

$20 - $25/hr

Proficiency with SCCM / Microsoft Endpoint Configuration Manager. * Knowledge of Active Directory and Microsoft 365. * Experience providing remote support via Teams, Zoom, or Remote Desktop.

BMD

Desktop Support Technician

Galt, CA · On-site

$31/hr

Receive, prioritize, document, and resolve end-user support requests by phone, email, and incident management channels. * Troubleshoot desktop, notebook, software, hardware, peripheral, and endpoint ...

SWA Group

Desktop Support

Los Angeles, CA · On-site

$50K - $65K/yr

Coordinates activities with local office management and reports directly to the CTO. Skills ... Installation, support, and administration experience and knowledge is desired but not required in ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

San Diego, CA · On-site

$22 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Support mobile device management (MDM) for iOS and Android devices within the enterprise ...

SWA Group

Desktop Support

Los Angeles, CA

$50K - $65K/yr

Coordinates activities with local office management and reports directly to the CTO. Skills ... Installation, support, and administration experience and knowledge is desired but not required in ...

Artech Information System LLC

DESKTOP SUPPORT

Foster City, CA · On-site

$23.50 - $30/hr

Deskside Support Representative Distributed Client Services Job ID: #S2LCFD Location:FOSTER CITY ... remove desktop PCs and monitors. provide remote O365 on workstations and mobile Perform basic ...

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Desktop Support Manager information

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$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for desktop support manager in California is $35.70, according to ZipRecruiter salary data. Most workers in this role earn between $23.70 and $47.45 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

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The most popular types of Desktop Support jobs in California are:

What are popular job titles related to Desktop Support Manager jobs in California?

For Desktop Support Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in California look for?

The top searched job categories for Desktop Support Manager jobs in California are:

What cities in California are hiring for Desktop Support Manager jobs?

Cities in California with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in California as of September 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 100% In-person job distribution, with an average salary of $74,254 per year, or $35.7 per hour.

Desktop Support Technician

Oakland, CA • On-site

Infinite Resource Solutions
IT Services • 11 - 50 employees
Learn more about Infinite Resource Solutionsexternal

$23.25 - $29.50/hr

Full-time

Re-posted 4 hours ago

Job description

Job Description Job Summary The Desktop Support Technician III is a Senior role in Desktop Support and mentors' other technicians within the department. Uses independent judgement to triage all support requests, resolution of issues and escalation of issues, if needed. You will be responsible for leading, delivering and completing assigned projects, providing team member support for Windows based systems, system imaging, desk setups, training and/or general assistance.

You will be a critical member of the IT team, responsible for supporting all local and remote users. This position will work on a team that provides support for computer hardware, software applications, and other various desktop devices. Qualifications Required Education: High school diploma or GED Preferred Education: Bachelor's degree or related experience Minimum Experience: 4 - 6 years Desktop experience Required Licensure / Certification: N/A Preferred Licensure /Certification: Microsoft Certification Job Duties & Responsibilities Troubleshoot, diagnose, and repair desktop, laptop, and mobile issues.

Help triage, respond and resolve tickets received into our IT Helpdesk. Monitor internal IT support channels and field walk-up support requests from team members. Provide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issues.

Document procedures and develop end user instructions. Work closely with team members and clients both onsite and virtually to support their systems integrated into the client network. Solve issues effectively and efficiently know when to use your resources and when to escalate.

Provide end-user training, as needed. Onboard new hires including provisioning of computers, accounts and peripherals. Less than 5% travel required within Northern California.

All other duties as assigned. Knowledge, Skills & Abilities Proficient knowledge of Microsoft Windows, Office O365, OneDrive, SharePoint, VPN, MFA and other cloud-based services. Ability to lead projects Use independent judgment and initiative within established policies and procedures.

Strong Trouble shooting skills. Ability to develop, interact and maintain excellent business relationships with internal and external contacts to support compliance and high levels of service Outstanding customer service and communication skills, both written and verbal. Self-sufficient, self-managed, self-motivated, must be effective working independently and with a team of technicians.

Working Knowledge of iPads, iPhones, Android a plus. Preferred 1 year or more in Healthcare. Demonstrated ability to learn new systems, applications, etc.

quickly and adapt to change. Outstanding time management and organizational skills, ability to manage multiple tasks effectively.

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