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Desktop Support Field Engineer Jobs (NOW HIRING)

Navisoft

As a Field Support Engineer, you will provide onsite assistance to end-users and other IT teams by ... Desktop Support Engineer As a Field Support Engineer, you will provide onsite assistance to end ...

New

Navisoft

Desktop Support Engineer

Baltimore, MD · On-site

As a Field Support Engineer, you will provide onsite assistance to end-users and other IT teams by ... Desktop Support Engineer As a Field Support Engineer, you will provide onsite assistance to end ...

New

Forhyre

Desktop Support Engineer

New York, NY · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You ... BSc in Computer Science or relevant field Note: This is an onsite role @ New York

Forhyre

Desktop Support Engineer

New York, NY · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You ... BSc in Computer Science or relevant field Note: This is an onsite role @ New York

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Desktop Support Field Engineer information

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How much do desktop support field engineer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for desktop support field engineer in the United States is $29.12, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $36.54 per hour, depending on experience, location, and employer.

What is a desktop support field engineer?

Desktop Support Field Engineers are IT professionals who provide on-site technical support for computer hardware, software, and network issues at various locations. They troubleshoot and resolve problems with desktops, laptops, printers, and other peripherals, often traveling to different offices or client sites. In addition to fixing issues, they may also be responsible for installing equipment, configuring systems, and assisting users with technical questions. Their role is crucial in ensuring that end-users experience minimal downtime and that all technology functions smoothly in the workplace.

What are the key skills and qualifications needed to thrive as a desktop support field engineer?

To thrive as a Desktop Support Field Engineer, you need strong troubleshooting abilities, knowledge of operating systems (Windows, macOS), hardware repair skills, and typically an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with remote support tools, ticketing systems, and enterprise software is crucial for efficiently resolving technical issues. Excellent communication, customer service skills, and adaptability help build trust and ensure user satisfaction in diverse field environments. These skills are essential for minimizing downtime, maintaining productivity, and delivering prompt technical support to end-users.

How does a desktop support field engineer typically manage multiple service requests across different locations?

As a Desktop Support Field Engineer, you'll often be responsible for coordinating and prioritizing several service calls at various client sites. Effective time management and clear communication with dispatchers and clients are crucial for meeting response time expectations. You’ll use ticketing systems to track and update the status of each request, plan travel routes efficiently, and sometimes troubleshoot issues remotely to minimize site visits. This dynamic environment fosters strong problem-solving skills and adaptability, providing valuable experience for advancement into senior technical or management roles.

What is the difference between Desktop Support Field Engineer vs Help Desk Technician?

AspectDesktop Support Field EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site, client locations, field visitsOffice, call center, remote support
Employer & Industry UsageIT service providers, corporate IT departmentsHelp desks, IT support centers
Common Search & ComparisonOften compared for field vs. desk support roles

The main difference is that Desktop Support Field Engineers typically work on-site at client locations, handling hardware and network issues directly in the field. Help Desk Technicians usually provide remote or on-site support from a centralized help desk, focusing on troubleshooting software and basic hardware problems. Both roles require similar certifications but differ mainly in work environment and scope of responsibilities.

What cities are hiring for Desktop Support Field Engineer jobs?

Cities with the most Desktop Support Field Engineer job openings:

What states have the most Desktop Support Field Engineer jobs?

States with the most job openings for Desktop Support Field Engineer jobs include:

What are popular job titles related to Desktop Support Field Engineer jobs?

For Desktop Support Field Engineer jobs, the most frequently searched job titles are:

Infographic showing various Desktop Support Field Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,578 per year, or $29.1 per hour.

Field Service Engineer-Desktop Support

Detroit, MI • On-site

Cognizant
See more jobs at Cognizantexternal

Other

Posted yesterday

New

Cognizant rating

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

Job description

Location: Detroit, Michigan, ONSITE 5 times a week

Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly

In this role, you will:
  • Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
  • Monitor ticket queues and assign tickets through ITSM tools;
  • Perform incident management, RCA for major incidents, and drive issue prevention.
  • Create and maintain SOPs, runbooks, and knowledge articles.
  • Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
  • Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
What you will need to succeed:
  • Desktop Support - Field services
  • Audio visual devices
  • Networking / WIFI
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