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Desktop Support Field Engineer Jobs in Texas (NOW HIRING)

Addison Group

Desktop Support Engineer

Houston, TX · On-site

$65/hr

Desktop Support Engineer Location: Ludington, MI Assignment Type: Contract-to-Hire Compensation: $65-85k - depending on experience Work Schedule: Onsite Benefits: This position is eligible for ...

Modigent

Desktop Support Engineer

Waco, TX · On-site

$65K - $70K/yr

Desktop Support Engineer Position Overview As a Desktop Support Engineer, you will play a key role ... Associate or Bachelor's degree in Information Technology, Computer Science, or a related field ...

Modigent

Desktop Support Engineer

Waco, TX · On-site

$65K - $70K/yr

Desktop Support Engineer Position Overview As a Desktop Support Engineer, you will play a key role ... Associate or Bachelor's degree in Information Technology, Computer Science, or a related field ...

HAN IT STAFFING INC

Desktop Support Engineer

Frisco, TX · On-site

$44 - $50/hr

Role: Desktop Support Engineer Job type: C2C/W2/1099 Location: Frisco, TX Note: No GC (all visa workable) Must have skills: 3-5 years of desktop, help desk, or IT support experience Experience ...

Modigent

Desktop Support Engineer

Waco, TX · On-site

As a Desktop Support Engineer, you will play a key role in managing the lifecycle of Modigent's IS ... Associate or Bachelor's degree in Information Technology, Computer Science, or a related field ...

Apptad, Inc.

Desktop Support

Houston, TX · On-site

Desktop Support Houston TX * Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers * Use diagnostic tools to ...

Forhyre

Desktop Support Engineer - L1

Plano, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Addison Group

Desktop Support

Houston, TX · On-site

Title - Desktop Support Engineer Location - Houston - 5 days a week on-site Salary $60,000-$70,000. Benefits - Medical, Dental, Vision, eligible for PTO and discretionary bonus Our client is seeking ...

Addison Group

Desktop Support

Houston, TX · On-site

Title - Desktop Support Engineer Location - Houston - 5 days a week on-site Salary $60,000-$70,000. Benefits - Medical, Dental, Vision, eligible for PTO and discretionary bonus Our client is seeking ...

Forhyre

Onsite Desktop Support Engineer

Plano, TX · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Echo IT Solutions

Desktop Support

Dallas, TX · On-site

Required : • Bachelor's degree in Computer Science, Computer Engineering, Technology, Information ... supporting and resolving diverse PC desktop software and hardware issues • 3-5 years experience ...

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Desktop Support Field Engineer information

What is a desktop support field engineer?

Desktop Support Field Engineers are IT professionals who provide on-site technical support for computer hardware, software, and network issues at various locations. They troubleshoot and resolve problems with desktops, laptops, printers, and other peripherals, often traveling to different offices or client sites. In addition to fixing issues, they may also be responsible for installing equipment, configuring systems, and assisting users with technical questions. Their role is crucial in ensuring that end-users experience minimal downtime and that all technology functions smoothly in the workplace.

What are the key skills and qualifications needed to thrive as a desktop support field engineer?

To thrive as a Desktop Support Field Engineer, you need strong troubleshooting abilities, knowledge of operating systems (Windows, macOS), hardware repair skills, and typically an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with remote support tools, ticketing systems, and enterprise software is crucial for efficiently resolving technical issues. Excellent communication, customer service skills, and adaptability help build trust and ensure user satisfaction in diverse field environments. These skills are essential for minimizing downtime, maintaining productivity, and delivering prompt technical support to end-users.

How does a desktop support field engineer typically manage multiple service requests across different locations?

As a Desktop Support Field Engineer, you'll often be responsible for coordinating and prioritizing several service calls at various client sites. Effective time management and clear communication with dispatchers and clients are crucial for meeting response time expectations. You’ll use ticketing systems to track and update the status of each request, plan travel routes efficiently, and sometimes troubleshoot issues remotely to minimize site visits. This dynamic environment fosters strong problem-solving skills and adaptability, providing valuable experience for advancement into senior technical or management roles.

What is the difference between Desktop Support Field Engineer vs Help Desk Technician?

AspectDesktop Support Field EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site, client locations, field visitsOffice, call center, remote support
Employer & Industry UsageIT service providers, corporate IT departmentsHelp desks, IT support centers
Common Search & ComparisonOften compared for field vs. desk support roles

The main difference is that Desktop Support Field Engineers typically work on-site at client locations, handling hardware and network issues directly in the field. Help Desk Technicians usually provide remote or on-site support from a centralized help desk, focusing on troubleshooting software and basic hardware problems. Both roles require similar certifications but differ mainly in work environment and scope of responsibilities.

What cities in Texas are hiring for Desktop Support Field Engineer jobs?

Cities in Texas with the most Desktop Support Field Engineer job openings:

Desktop Support/Field Support Technician

Greenville, TX • On-site

CYNET SYSTEMS
IT Services • 501 - 1,000 employees
Learn more about CYNET SYSTEMSexternal

$21 - $26/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Job description

Job Overview:

Pay Range: $21.00hr - $26.00hr

Requirement/Must Have:

  • 2–5 years of broad IT support experience in a manufacturing, engineering, or similar industrial environment.
  • Valid driver’s license and reliable transportation.
  • Willingness to participate in on-call rotation and occasional after-hours/weekend work.
  • Must pass background check and drug screening.

Responsibilities:

  • Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning.
  • Provide day-to-day end-user support for desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments.
  • Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal.
  • Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs.
  • Assist with real estate transactions, program buildouts, and facility moves including cabling, port activation, and new closet setup.
  • Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals.
  • Perform patching, basic administration, storage management, and data protection tasks.
  • Handle network operations including port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support.
  • Participate in data closet management, cable management, and physical infrastructure upkeep.
  • Support disaster recovery tasks, backup verification, and basic business continuity activities.
  • Manage SLA compliance, CSAT scores, ticket backlog, and major incident support.
  • Perform data spill remediation, system compliance checks, and support security applications.
  • Partner with business units, manufacturing teams, engineering groups, and external vendors as needed.
  • Take complete ownership of issues until full resolution has been achieved.

Skills:

  • Desktop Support/Field Support Technician.
  • Desktop / laptop / imaging / Paas lifecycle.
  • Networking (switches, WAPs, VPN, Wi-Fi troubleshooting).
  • Printers, peripherals, and shop-floor hardware.
  • Basic storage, backup, and disaster recovery concepts.
  • Security tools, data spill remediation, and compliance requirements.
  • Ticketing systems, SLA/CSAT tracking, and backlog management.
  • Strong verbal and written communication skills.
  • Excellent prioritization and multitasking in a high-pressure production environment.
  • Resourceful attitude with the ability to learn new systems quickly.
  • Team player who can mentor others and escalate intelligently as needed.

Qualification And Education:

  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent hands-on experience + certifications, e.g., CompTIA A+, Linux+, Security+, or equivalent).

Physical Requirements(Due to nature of job, The candidate must have):

  • Ability to lift 50 lbs or more.
  • Ability to work in manufacturing areas.
  • Ability to climb ladders.
  • Ability to crawl under desks.

Benefits:

Our Benefits Include:

  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Health Savings Account (HSA)
  • Disability Insurance (Short-Term and Long-Term)
  • Life and AD&D Insurance
  • Paid Sick Leave (where required by applicable state or local law)
  • Supplemental Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Employee Wellness Programs
  • Employee Assistance Program (EAP)
  • Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.


About Cynet Systems


Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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