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Desktop Support Field Engineer Jobs in Ohio (NOW HIRING)

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati, OH 45270 Position Overview: We are seeking a skilled Desktop Support Engineer with a minimum of 7 ...

Intellyk Inc.

Desktop Support Engineer

Cleveland, OH · On-site

Job Summary : Intellyk Inc. is seeking a Desktop Support Engineer to provide on-site technical assistance. The role involves responding to client queries, maintaining network operations ...

Forhyre

OH · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Noblesoft Technologies

Desktop Support

Lima, OH · On-site

$19.50 - $25/hr

Experience troubleshooting and repairing desktop and laptop hardware in the field or a related ... Prior experience supporting executive-level users. Certifications such as: CompTIA A+ or equivalent ...

Revel Staffing

Desktop Support Technician

Toledo, OH · On-site

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support ... Some college-level coursework in computer science, information technology, or related field ...

Revel Staffing

Desktop Support Technician

Cleveland, OH · On-site

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support ... Some college-level coursework in computer science, information technology, or related field ...

Aultman Health Foundation

DESKTOP SUPPORT

Canton, OH · On-site

The Desktop Support team reports directly to the Director of IT Services. Department Summary ... Associates Degree in a Computer Related Field is required * Bachelor's Degree or structured ...

Aultman Health Foundation

DESKTOP SUPPORT

Canton, OH · On-site

The Desktop Support team reports directly to the Director of IT Services. Department Summary ... Associates Degree in a Computer Related Field is required * Bachelor's Degree or structured ...

BCforward

Desktop Support

Mason, OH

$20/hr

... programming theory, principles and practices 2. Knowledge of computer networks, network ... Customer support focus 4. Ability to be decisive, goals-oriented, and capable of independent ...

DYOPATH

Desktop Support Analyst II

Cleveland, OH · On-site

$31.68/hr

Bachelor's Degree in Computer Science, Information Technology, or a related field; OR four years of ... Experience as a Desktop Support Analyst I Additional Requirements * Successful completion of a ...

DYOPATH

Desktop Support Analyst II

Akron, OH · On-site

$31.68/hr

Bachelor's Degree in Computer Science, Information Technology, or a related field; OR four years of ... Experience as a Desktop Support Analyst I Additional Requirements * Successful completion of a ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

Bachelor's Degree in Computer Science, Information Technology, or a related field; OR four years of ... Experience as a Desktop Support Analyst I Additional Requirements * Successful completion of a ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

Bachelor's Degree in Computer Science, Information Technology, or a related field; OR four years of ... Experience as a Desktop Support Analyst I Additional Requirements * Successful completion of a ...

Huntington Ingalls Industries

$82K - $130K/yr

Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware ... fielding, support, and disposition of IT equipment, components, and software * Plan, schedule ...

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Desktop Support Field Engineer information

What is a desktop support field engineer?

Desktop Support Field Engineers are IT professionals who provide on-site technical support for computer hardware, software, and network issues at various locations. They troubleshoot and resolve problems with desktops, laptops, printers, and other peripherals, often traveling to different offices or client sites. In addition to fixing issues, they may also be responsible for installing equipment, configuring systems, and assisting users with technical questions. Their role is crucial in ensuring that end-users experience minimal downtime and that all technology functions smoothly in the workplace.

What are the key skills and qualifications needed to thrive as a desktop support field engineer?

To thrive as a Desktop Support Field Engineer, you need strong troubleshooting abilities, knowledge of operating systems (Windows, macOS), hardware repair skills, and typically an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with remote support tools, ticketing systems, and enterprise software is crucial for efficiently resolving technical issues. Excellent communication, customer service skills, and adaptability help build trust and ensure user satisfaction in diverse field environments. These skills are essential for minimizing downtime, maintaining productivity, and delivering prompt technical support to end-users.

How does a desktop support field engineer typically manage multiple service requests across different locations?

As a Desktop Support Field Engineer, you'll often be responsible for coordinating and prioritizing several service calls at various client sites. Effective time management and clear communication with dispatchers and clients are crucial for meeting response time expectations. You’ll use ticketing systems to track and update the status of each request, plan travel routes efficiently, and sometimes troubleshoot issues remotely to minimize site visits. This dynamic environment fosters strong problem-solving skills and adaptability, providing valuable experience for advancement into senior technical or management roles.

What is the difference between Desktop Support Field Engineer vs Help Desk Technician?

AspectDesktop Support Field EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site, client locations, field visitsOffice, call center, remote support
Employer & Industry UsageIT service providers, corporate IT departmentsHelp desks, IT support centers
Common Search & ComparisonOften compared for field vs. desk support roles

The main difference is that Desktop Support Field Engineers typically work on-site at client locations, handling hardware and network issues directly in the field. Help Desk Technicians usually provide remote or on-site support from a centralized help desk, focusing on troubleshooting software and basic hardware problems. Both roles require similar certifications but differ mainly in work environment and scope of responsibilities.

What cities in Ohio are hiring for Desktop Support Field Engineer jobs?

Cities in Ohio with the most Desktop Support Field Engineer job openings:

Desktop Support Engineer

Cincinnati, OH • On-site

Humetis Group
See more jobs at Humetis Groupexternal

Contractor

Re-posted 14 days ago

Job description

Job Title: Desktop Support Engineer
Job Type: Onsite | 5 Days a Week
Duration: 7+ Months
Location: Cincinnati, OH 45270

Position Overview:
We are seeking a skilled Desktop Support Engineer with a minimum of 7 years of experience in desktop management and infrastructure services. This role requires hands-on technical expertise in troubleshooting hardware, software, and network issues, as well as providing end-user support for desktops, laptops, mobile devices, and peripherals. The ideal candidate will be proficient in Windows 10/11, O365, Active Directory, and ITIL-based service management.

Key Responsibilities:

  • Deliver break/fix support for desktops, laptops, and peripheral devices.

  • Install, configure, and re-image end-user devices including desktops, laptops, and mobile equipment.

  • Troubleshoot issues across Windows, Mac, and Android operating systems.

  • Execute hardware refresh cycles and manage user data migrations.

  • Provide remote and onsite technical support for local and global applications.

  • Resolve incidents and service requests within defined SLAs using ITSM tools like ServiceNow or Remedy.

  • Maintain and support printers, including setup, driver installation, and vendor coordination.

  • Create and maintain documentation (SOPs, knowledge base articles, configuration guides).

  • Coordinate with third-party vendors for hardware service and escalation.

  • Provide technical support for onsite/offsite meetings, events, and emergency response scenarios.

  • Collaborate with Level 3 teams on system maintenance, upgrades, and improvements.

  • Support VOIP systems, basic networking, firewall troubleshooting, and application installations.

  • Deliver second-level support and contribute to problem management processes per ITIL standards.

  • Administer O365, Active Directory, DNS, Group Policies, and firewall configurations.

Required Skills & Qualifications:

  • Minimum 7 years of experience in desktop support or IT infrastructure roles.

  • Strong proficiency in:

    • Windows 10/11, Mac OS, Android OS

    • Office 365 administration and troubleshooting

    • Active Directory, DNS, Group Policy

    • LAN/WAN, Wi-Fi configuration, VOIP

  • Experience with ITSM tools such as ServiceNow or Remedy.

  • Solid understanding of PC hardware, enterprise software, and printing technologies.

  • Excellent problem-solving skills and a strong customer service orientation.

  • Effective verbal and written communication skills.

  • Familiarity with ITIL practices and SLA-driven environments.

  • Ability to work independently and within a team.

  • Commitment to working onsite full-time (Monday to Friday).