ZipRecruiter

Log In

1

Desktop Support Field Engineer Jobs in Maryland (NOW HIRING)

Navisoft

Desktop Support Engineer

Baltimore, MD · On-site

As a Field Support Engineer, you will provide onsite assistance to end-users and other IT teams by ... Desktop Support Engineer As a Field Support Engineer, you will provide onsite assistance to end ...

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

The Desktop Support Lead is also responsible for assisting the Desktop Support Manager in the day ... field. HDI, MCSE, MCP, A+, ITIL v4 certificate, Security+ or Network+ certification preferred.

Integrated Resources INC

DESKTOP SUPPORT

Rockville, MD · On-site

$20.75 - $26.25/hr

Field user support. Specific Skill Requirements Candidate should be proficient in most the ... Must be familiar with the following engineering software packages: o Bentley Microstation and ...

Mks2, Llc

Desktop Support Analyst

Fort George G Meade, MD · On-site

$110K - $120K/yr

... Engineering and IT Support Services to improve the security and well-being of our clients. Our ... Desktop Support Analyst Clearance Requirements: Secret or above. Salary Range: $110,000-$120,000 ...

New

Solvere One

Desktop Support Technician

Baltimore, MD · On-site

$50K - $55K/yr

The duties of the position include fielding incidents via phone and email from client users. The ... Microsoft Windows Desktop OS installation and support * Apple / Mac Desktop OS installation and ...

Accenture

Field Support Lead 6407423

Baltimore, MD · On-site

... engineering teams when necessary. Security & Compliance * Ensure endpoints and virtual desktop ... Support multi-factor authentication, endpoint protection, encryption, and access controls. * Assist ...

Leidos

Desktop Support Technician

Lexington Park, MD · On-site

$38/hr

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have ... Field Services team. The candidate will be responsible for direct desk-side support for the ...

next page

Showing results 1-20

All JobsDesktop Support Field Engineer JobsDesktop Support Field Engineer Jobs in Maryland

Desktop Support Field Engineer information

What is a desktop support field engineer?

Desktop Support Field Engineers are IT professionals who provide on-site technical support for computer hardware, software, and network issues at various locations. They troubleshoot and resolve problems with desktops, laptops, printers, and other peripherals, often traveling to different offices or client sites. In addition to fixing issues, they may also be responsible for installing equipment, configuring systems, and assisting users with technical questions. Their role is crucial in ensuring that end-users experience minimal downtime and that all technology functions smoothly in the workplace.

What are the key skills and qualifications needed to thrive as a desktop support field engineer?

To thrive as a Desktop Support Field Engineer, you need strong troubleshooting abilities, knowledge of operating systems (Windows, macOS), hardware repair skills, and typically an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with remote support tools, ticketing systems, and enterprise software is crucial for efficiently resolving technical issues. Excellent communication, customer service skills, and adaptability help build trust and ensure user satisfaction in diverse field environments. These skills are essential for minimizing downtime, maintaining productivity, and delivering prompt technical support to end-users.

How does a desktop support field engineer typically manage multiple service requests across different locations?

As a Desktop Support Field Engineer, you'll often be responsible for coordinating and prioritizing several service calls at various client sites. Effective time management and clear communication with dispatchers and clients are crucial for meeting response time expectations. You’ll use ticketing systems to track and update the status of each request, plan travel routes efficiently, and sometimes troubleshoot issues remotely to minimize site visits. This dynamic environment fosters strong problem-solving skills and adaptability, providing valuable experience for advancement into senior technical or management roles.

What is the difference between Desktop Support Field Engineer vs Help Desk Technician?

AspectDesktop Support Field EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site, client locations, field visitsOffice, call center, remote support
Employer & Industry UsageIT service providers, corporate IT departmentsHelp desks, IT support centers
Common Search & ComparisonOften compared for field vs. desk support roles

The main difference is that Desktop Support Field Engineers typically work on-site at client locations, handling hardware and network issues directly in the field. Help Desk Technicians usually provide remote or on-site support from a centralized help desk, focusing on troubleshooting software and basic hardware problems. Both roles require similar certifications but differ mainly in work environment and scope of responsibilities.

What cities in Maryland are hiring for Desktop Support Field Engineer jobs?

Cities in Maryland with the most Desktop Support Field Engineer job openings:

Desktop Support Engineer

Baltimore, MD • On-site

Navisoft
See more jobs at Navisoftexternal

Other

Posted 4 days ago

Job description

As a Field Support Engineer, you will provide onsite assistance to end-users and other IT teams by maintaining remote site infrastructure, including PC hardware/software, servers, and networks.

Desktop Support Engineer

As a Field Support Engineer, you will provide onsite assistance to end-users and other IT teams by maintaining remote site infrastructure, including PC hardware/software, servers, and networks.

Please note: F1 OPT candidates are not eligible for this role

Required Skills

Desktop Management - Infrastructure Services (IS)

Desktop Management - Infrastructure Services (IS)

#J-18808-Ljbffr

Apply