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Desktop Support Field Engineer Jobs in New York (NOW HIRING)

Forhyre

Desktop Support Engineer

New York, NY · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You ... BSc in Computer Science or relevant field Note: This is an onsite role @ New York

Forhyre

Desktop Support Engineer

New York, NY · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You ... BSc in Computer Science or relevant field Note: This is an onsite role @ New York

Avacend Inc

Desktop Support Engineer

Stamford, CT · On-site

Title Shared Services Engineer II /Desktop Engineer - On-site City & State: Stamford, Connecticut Duration: 6 Months Fixed Pay Rate: $ 45.68 an hr Shared Services Engineer II On-site support with ...

Randstad Digital

Desktop Support Engineer

Manhattan, NY · On-site

$31 - $35/hr

The Desktop Support team is considered the "smart hands" for the End User Services support teams ... Engineering teams in other technical efforts and projects as requested by the business ...

Forhyre

Onsite Desktop Support Engineer

New York, NY · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Avcend

Sr Desktop Support Engineer

Stamford, CT · On-site

On-site support with dedicated engineers during core hours for Enhanced Desktop Support Users. * Services delivered at: * 600 Washington Blvd., Stamford, CT (Primary Site) * 35 Nutmeg Drive, Trumbull ...

Stamford Health

Desktop Support Analyst

Stamford, CT · On-site

$24.75 - $33.25/hr

... engineering efforts as appropriate. Provide Level 2 support to the desktop end user community. This includes monitoring the problem queue and responding to triaged Break / Fix incidents for Desktops ...

New

Stamford Health

Desktop Support Analyst

Stamford, CT · On-site

$24.75 - $33.25/hr

... engineering efforts as appropriate. Provide Level 2 support to the desktop end user community. This includes monitoring the problem queue and responding to triaged Break / Fix incidents for Desktops ...

New

Stamford Health

Desktop Support Analyst

Stamford, CT · On-site

$24.75 - $33.25/hr

... engineering efforts as appropriate. • Provide Level 2 support to the desktop end user community. This includes monitoring the problem queue and responding to triaged Break / Fix incidents for ...

New

Brainhunter

Field technician / Desktop Support

Edison, NJ · On-site

$19.75 - $23.75/hr

Title: Field Engineer 4 Location: 5500 220th Ave SE, Issaquah, WA 98029 Duration: 12 Months ... Required Skills: * DELL Desktop PC, Install/Support, Expert Education and experience: * Must be ...

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Desktop Support Field Engineer information

What is a desktop support field engineer?

Desktop Support Field Engineers are IT professionals who provide on-site technical support for computer hardware, software, and network issues at various locations. They troubleshoot and resolve problems with desktops, laptops, printers, and other peripherals, often traveling to different offices or client sites. In addition to fixing issues, they may also be responsible for installing equipment, configuring systems, and assisting users with technical questions. Their role is crucial in ensuring that end-users experience minimal downtime and that all technology functions smoothly in the workplace.

What are the key skills and qualifications needed to thrive as a desktop support field engineer?

To thrive as a Desktop Support Field Engineer, you need strong troubleshooting abilities, knowledge of operating systems (Windows, macOS), hardware repair skills, and typically an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with remote support tools, ticketing systems, and enterprise software is crucial for efficiently resolving technical issues. Excellent communication, customer service skills, and adaptability help build trust and ensure user satisfaction in diverse field environments. These skills are essential for minimizing downtime, maintaining productivity, and delivering prompt technical support to end-users.

How does a desktop support field engineer typically manage multiple service requests across different locations?

As a Desktop Support Field Engineer, you'll often be responsible for coordinating and prioritizing several service calls at various client sites. Effective time management and clear communication with dispatchers and clients are crucial for meeting response time expectations. You’ll use ticketing systems to track and update the status of each request, plan travel routes efficiently, and sometimes troubleshoot issues remotely to minimize site visits. This dynamic environment fosters strong problem-solving skills and adaptability, providing valuable experience for advancement into senior technical or management roles.

What is the difference between Desktop Support Field Engineer vs Help Desk Technician?

AspectDesktop Support Field EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site, client locations, field visitsOffice, call center, remote support
Employer & Industry UsageIT service providers, corporate IT departmentsHelp desks, IT support centers
Common Search & ComparisonOften compared for field vs. desk support roles

The main difference is that Desktop Support Field Engineers typically work on-site at client locations, handling hardware and network issues directly in the field. Help Desk Technicians usually provide remote or on-site support from a centralized help desk, focusing on troubleshooting software and basic hardware problems. Both roles require similar certifications but differ mainly in work environment and scope of responsibilities.

What cities in New York are hiring for Desktop Support Field Engineer jobs?

Cities in New York with the most Desktop Support Field Engineer job openings:

Infographic showing various Desktop Support Field Engineer job openings in New York as of June 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Desktop Support Engineer

New York, NY • On-site

Forhyre
1 - 10 employees
Learn more about Forhyreexternal

Full-time

Re-posted 21 days ago

Job description

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • BSc in Computer Science or relevant field

Note:  This is an onsite role @ New York