ZipRecruiter

Log In

1

Desktop Support Field Engineer Jobs in Chicago, IL

1872 Consulting

Desktop Support Engineer

Chicago, IL · On-site

Job Summary : 1872 Consulting is seeking a Desktop Support Engineer responsible for managing all aspects of the corporate desktop. The role involves software packaging, patch management, and ...

Forhyre

Desktop Support Engineer - L1

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer - L3

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support / System Engineer Duration: Long Term Location: Mokena, IL ( Onsite Role) Please call me on 732 979 2323 to discuss rate PRIMARY PURPOSE OF POSITION: To be ...

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL · On-site

$19 - $23/hr

May require an associate's degree in a related area and 5+ years of experience in the field or in a ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support Duration: Longterm Location: Mokena, IL ( Onsite Role) Immediate Start PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Role: End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role) PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports of ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role) Immediate Start PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports ...

Revel Staffing

Desktop Support Technician

Naperville, IL

$20.25 - $25.75/hr

The Desktop Support Technician will troubleshoot technical issues in person, by phone, email, or ... Some college-level coursework in computer science, information technology, or related field ...

Insight

Desktop Support Technician

Chicago, IL · On-site

$50K - $55K/yr

Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * 2+ years of experience in desktop support or a similar IT support role. * Strong technical knowledge of ...

next page

Showing results 1-20

All JobsDesktop Support Field Engineer JobsDesktop Support Field Engineer Jobs in Chicago, IL

Desktop Support Field Engineer information

See Chicago, IL salary details

$10

$30

$53

How much do desktop support field engineer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for desktop support field engineer in Chicago, IL is $30.00, according to ZipRecruiter salary data. Most workers in this role earn between $21.54 and $37.64 per hour, depending on experience, location, and employer.

What is a desktop support field engineer?

Desktop Support Field Engineers are IT professionals who provide on-site technical support for computer hardware, software, and network issues at various locations. They troubleshoot and resolve problems with desktops, laptops, printers, and other peripherals, often traveling to different offices or client sites. In addition to fixing issues, they may also be responsible for installing equipment, configuring systems, and assisting users with technical questions. Their role is crucial in ensuring that end-users experience minimal downtime and that all technology functions smoothly in the workplace.

What are the key skills and qualifications needed to thrive as a desktop support field engineer?

To thrive as a Desktop Support Field Engineer, you need strong troubleshooting abilities, knowledge of operating systems (Windows, macOS), hardware repair skills, and typically an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with remote support tools, ticketing systems, and enterprise software is crucial for efficiently resolving technical issues. Excellent communication, customer service skills, and adaptability help build trust and ensure user satisfaction in diverse field environments. These skills are essential for minimizing downtime, maintaining productivity, and delivering prompt technical support to end-users.

How does a desktop support field engineer typically manage multiple service requests across different locations?

As a Desktop Support Field Engineer, you'll often be responsible for coordinating and prioritizing several service calls at various client sites. Effective time management and clear communication with dispatchers and clients are crucial for meeting response time expectations. You’ll use ticketing systems to track and update the status of each request, plan travel routes efficiently, and sometimes troubleshoot issues remotely to minimize site visits. This dynamic environment fosters strong problem-solving skills and adaptability, providing valuable experience for advancement into senior technical or management roles.

What is the difference between Desktop Support Field Engineer vs Help Desk Technician?

AspectDesktop Support Field EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site, client locations, field visitsOffice, call center, remote support
Employer & Industry UsageIT service providers, corporate IT departmentsHelp desks, IT support centers
Common Search & ComparisonOften compared for field vs. desk support roles

The main difference is that Desktop Support Field Engineers typically work on-site at client locations, handling hardware and network issues directly in the field. Help Desk Technicians usually provide remote or on-site support from a centralized help desk, focusing on troubleshooting software and basic hardware problems. Both roles require similar certifications but differ mainly in work environment and scope of responsibilities.

Desktop Support Engineer

Chicago, IL • On-site

1872 Consulting
IT Services • 11 - 50 employees
Learn more about 1872 Consultingexternal

Full-time

Re-posted 27 days ago

Job description

Job Summary:
1872 Consulting is seeking a Desktop Support Engineer responsible for managing all aspects of the corporate desktop. The role involves software packaging, patch management, and providing Tier 3 support while participating in daily Operations calls.
Responsibilities:
• System administration of cloud applications
• Software packaging, deployment, and automation
• Desktop standardization, patching, and maintenance
• Support of mobile infrastructure
• Vulnerability Management
• License Management
• Conform to ITIL based standards of IT Service Management
• Participate in desktop support projects
• Provide Tier 3 support
• Administration and management of Office 365 environment
• Generate new ideas, find creative ways to better support end-users
• Support and maintain current SCCM environment
• Upgrades of on-premises systems and tool
• Patch and maintain resources in AWS
• Participate in daily Operations calls
• Share on-call responsibility with other members of the IT Service Desk
Qualifications:
Required:
• 5+ years working in a similar capacity in a small to medium-size team
• Expertise with Windows Desktop 10
• Proficient installing, configuring, servicing, and troubleshooting OS issues
• Expertise in supporting a Windows server environment
• Strong knowledge of the Office 365 platform including Exchange Online, SharePoint Online, and Azure Active Directory
• The ability to execute on a vision with minimal direction and guidance
• Working knowledge of desktop security tools such as Cb Protect, Cb Response, Microsoft ATP a plus
• Familiarity with Amazon Web Services and related technologies
• Experience managing iOS and Android devices using tools such as VMWare Workspace One (Airwatch) or Microsoft Intune
• Strong customer focus
• The ability to prioritize several competing priorities
Preferred:
• Experience supporting SS&C (formerly DST) suite of applications preferred
• Experience supporting using Microsoft Endpoint Manager (Intune) strongly preferred
• Service Now support and development preferred, but not required
• Proficiency supporting Mac OS in a corporate environment strongly preferred
• Certifications in SCCM, Office 365, and other technologies are not required, but strongly preferred
Company:
1872 Consulting is a recruitment and IT consulting company. Founded in 1872, the company is headquartered in Chicago, USA, with a team of 11-50 employees. The company is currently Early Stage.
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

View All 1872 Consulting Jobs

Apply