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Desktop Support Field Engineer Jobs in Chicago, IL

Insight

Desktop Support Technician

Chicago, IL

$50K - $55K/yr

Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * 2+ years of experience in desktop support or a similar IT support role. * Strong technical knowledge of ...

Prolim Global

Desktop Support Specialist

Chicago, IL · On-site

Required Qualifications * 2-4 years of experience in desktop support, technical support, endpoint support, or desktop engineering in a corporate environment. * Strong hands-on knowledge of Windows 10 ...

DYOPATH

Desktop Support Analyst I

Winnetka, IL · On-site

$26/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and ... Bachelor's degree in Computer Science, IT, or a related field OR * 4 years of equivalent work ...

DYOPATH

Desktop Support Analyst I

Winnetka, IL · On-site

$26/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and ... Bachelor's degree in Computer Science, IT, or a related field OR * 4 years of equivalent work ...

DYOPATH

Desktop Support Analyst I

Winnetka, IL · On-site

$26/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and ... Bachelor's degree in Computer Science, IT, or a related field OR * 4 years of equivalent work ...

ConfigUSA

Desktop Support Specialist

Chicago, IL · On-site

Required Qualifications ● Experience: 2-4 years of technical support or desktop engineering experience in a corporate environment. ● OS & Hardware Mastery: Deep technical knowledge of Windows 10 ...

Insight

Senior Desktop Support Technician

Chicago, IL

$55K - $65K/yr

Minimum of 2 years of experience in desktop support or a related field. * Strong knowledge of Windows operating systems (Windows 10, Windows Server) and Microsoft Office Suite. * Experience with the ...

Insight

Senior Desktop Support Technician

Chicago, IL · On-site

$55K - $65K/yr

Minimum of 2 years of experience in desktop support or a related field. * Strong knowledge of Windows operating systems (Windows 10, Windows Server) and Microsoft Office Suite. * Experience with the ...

Pivotal Solutions Inc

Desktop Support Analyst

Chicago, IL · On-site

$24 - $32.25/hr

... field of study • Multiple certifications may be substituted for degree experience at manager ... Support utilities such as Dameware, Remote Desktop or VNC • Experience in desktop image ...

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All JobsDesktop Support Field Engineer JobsDesktop Support Field Engineer Jobs in Chicago, IL

Desktop Support Field Engineer information

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How much do desktop support field engineer jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for desktop support field engineer in Chicago, IL is $30.00, according to ZipRecruiter salary data. Most workers in this role earn between $21.54 and $37.64 per hour, depending on experience, location, and employer.

What is a desktop support field engineer?

Desktop Support Field Engineers are IT professionals who provide on-site technical support for computer hardware, software, and network issues at various locations. They troubleshoot and resolve problems with desktops, laptops, printers, and other peripherals, often traveling to different offices or client sites. In addition to fixing issues, they may also be responsible for installing equipment, configuring systems, and assisting users with technical questions. Their role is crucial in ensuring that end-users experience minimal downtime and that all technology functions smoothly in the workplace.

What are the key skills and qualifications needed to thrive as a desktop support field engineer?

To thrive as a Desktop Support Field Engineer, you need strong troubleshooting abilities, knowledge of operating systems (Windows, macOS), hardware repair skills, and typically an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with remote support tools, ticketing systems, and enterprise software is crucial for efficiently resolving technical issues. Excellent communication, customer service skills, and adaptability help build trust and ensure user satisfaction in diverse field environments. These skills are essential for minimizing downtime, maintaining productivity, and delivering prompt technical support to end-users.

How does a desktop support field engineer typically manage multiple service requests across different locations?

As a Desktop Support Field Engineer, you'll often be responsible for coordinating and prioritizing several service calls at various client sites. Effective time management and clear communication with dispatchers and clients are crucial for meeting response time expectations. You’ll use ticketing systems to track and update the status of each request, plan travel routes efficiently, and sometimes troubleshoot issues remotely to minimize site visits. This dynamic environment fosters strong problem-solving skills and adaptability, providing valuable experience for advancement into senior technical or management roles.

What is the difference between Desktop Support Field Engineer vs Help Desk Technician?

AspectDesktop Support Field EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site, client locations, field visitsOffice, call center, remote support
Employer & Industry UsageIT service providers, corporate IT departmentsHelp desks, IT support centers
Common Search & ComparisonOften compared for field vs. desk support roles

The main difference is that Desktop Support Field Engineers typically work on-site at client locations, handling hardware and network issues directly in the field. Help Desk Technicians usually provide remote or on-site support from a centralized help desk, focusing on troubleshooting software and basic hardware problems. Both roles require similar certifications but differ mainly in work environment and scope of responsibilities.

Desktop Support Technician

Chicago, IL

Insight
See more jobs at Insightexternal

$50K - $55K/yr

Full-time

Medical, Retirement, PTO

Re-posted 20 days ago

Insight Enterprises rating

8.3

Company rating: 8.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

WE ARE INSIGHT:
At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!
About Insight Hospital: Insight Hospital is a leading healthcare institution in Chicago, committed to providing exceptional patient care and advancing medical innovation. We strive to create a supportive and inclusive environment where employees can thrive professionally and personally.
Position Overview: Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop Support Technician will play a critical role in providing technical support and assistance to our staff, ensuring the smooth operation of desktop systems and peripherals. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service.
These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.
FTE: Full time Monday-Friday 9:00 a.m.-5:00 p.m.
Responsibilities:
  • Provide first-level technical support to end-users regarding desktop hardware, software, and peripherals.
  • Diagnose and troubleshoot desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
  • Install, configure, and maintain desktop operating systems, applications, and software updates.
  • Set up and deploy desktop computers, laptops, mobile devices, and other IT equipment for new employees.
  • Setup Conference room with AV equipment as needed
  • Provide support for RingCentral phone system escalate issues as needed
  • Setup new users in RingCentral portal, assign numbers, extensions, setup voicemail
  • Perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop systems.
  • Document and track support requests, resolutions, and user interactions in the IT ticketing system.
  • Collaborate with other IT teams to escalate and resolve complex technical issues in a timely manner.
  • Provide user training and assistance on basic IT tasks, such as password resets, email setup, and software usage.
  • Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, and system migrations.
  • Setup and delete user accounts in AD.
  • Assign permissions via group assignments.
  • Setup Printers on users' computers and map network drives as needed.
  • Must be on call during weekends and off hours as required.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • 2+ years of experience in desktop support or a similar IT support role.
  • Strong technical knowledge of desktop hardware, operating systems (Windows, MacOS), and productivity software (Microsoft Office, Office 365).
  • Experience troubleshooting desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
  • Familiarity with ITIL best practices for incident management, problem management, and change management.
  • Excellent communication skills and ability to interact professionally with end-users of all technical levels.
  • Strong problem-solving abilities and a proactive approach to identifying and resolving IT issues.
  • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.
Benefits:
  • Competitive salary.
  • Comprehensive healthcare benefits.
  • Retirement savings plan.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Employee wellness programs.
Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.
Insight is an equal opportunity employer and values workplace diversity!

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