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Desktop Support Engineer Jobs in Austin, TX (NOW HIRING)

Atlas Technica

Systems Engineer - Dedicated

Austin, TX · On-site

Required : • 2 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration) • End-User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile ...

LogicMonitor

Premier Support Engineer

Austin, TX

As a Premier Support Engineer (PSE), you will provide dedicated support to our Premier Support customers, playing a critical role in enhancing the LM Customer Experience. You will be the primary ...

TEKsystems

Desktop Technician

Austin, TX

$25 - $32/hr

Top Skills 1. 5+ years of Desktop Support 2. Experience with Deployments & Reimaging hardware & network troubleshooting 3. Hardware support like laptops, desktops, printer, mobile devices, handhelds ...

TEKsystems

Desktop Technician

Austin, TX

$25 - $32/hr

Top Skills 1. 5+ years of Desktop Support 2. Experience with Deployments & Reimaging hardware & network troubleshooting 3. Hardware support like laptops, desktops, printer, mobile devices, handhelds ...

Gotransverse

Technical Support Engineer

Austin, TX · On-site

$70K - $80K/yr

Role Overview As a Technical Support Engineer based in Austin, you will be a trusted technical partner for our customers - owning issues end-to-end, digging into data to find root causes, and ...

Atlas Technica

Systems Engineer - Dedicated

Austin, TX · On-site

Systems Engineer Reports to: Client Technology Manager Location: Austin, TX - Dedicated On-Site ... End-User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device ...

Atlas Technica

Sr. Systems Engineer (Dedicated)

Austin, TX · On-site

$103K - $141K/yr

Troubleshoot and support Microsoft Windows, Microsoft Office, desktops, laptops, and mobile devices ... support, systems engineering, systems administration, or a related area * Strong experience ...

Atlas Technica

Sr. Systems Engineer (Dedicated)

Austin, TX · On-site

$103K - $141K/yr

Troubleshoot and support Microsoft Windows, Microsoft Office, desktops, laptops, and mobile devices ... support, systems engineering, systems administration, or a related area * Strong experience ...

Atlas Technica

Sr. Systems Engineer (Dedicated)

Austin, TX

$103K - $141K/yr

Troubleshoot and support Microsoft Windows, Microsoft Office, desktops, laptops, and mobile devices ... support, systems engineering, systems administration, or a related area * Strong experience ...

KLA Corporation

Customer Support Engineer - PCB

Austin, TX · On-site

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

Orbotech

Customer Support Engineer - PCB

Austin, TX

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

KLA Corporation

Customer Support Engineer - PCB

Austin, TX · On-site

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Austin, TX

Desktop Support Engineer information

See Austin, TX salary details

$10

$26

$45

How much do desktop support engineer jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for desktop support engineer in Austin, TX is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $30.48 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

How much does a desktop support engineer make in the US?

A desktop support engineer in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Microsoft Certified can earn higher salaries. The role often involves troubleshooting hardware and software issues, supporting end-users, and maintaining IT systems.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.
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What job categories do people searching Desktop Support Engineer jobs in Austin, TX look for? The top searched job categories for Desktop Support Engineer jobs in Austin, TX are:
What cities near Austin, TX are hiring for Desktop Support Engineer jobs? Cities near Austin, TX with the most Desktop Support Engineer job openings:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Austin, TX as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 72% In-person, 14% Hybrid, and 14% Remote job distribution, with an average salary of $55,657 per year, or $26.8 per hour.

Systems Engineer - Dedicated

Atlas Technica

Austin, TX • On-site

Full-time

Re-posted 18 days ago

Job description

Job Summary:
Atlas Technica is a company focused on IT management, user support, and cybersecurity for clients in the financial sector. They are seeking a Systems Engineer to provide onsite support, manage user queries, and maintain documentation in a collaborative environment.
Responsibilities:
• Perform IT Support services to users onsite
• Use of a ticketing system to manage support queries
• Maintain documentation and comply with rules and guidelines of the organization
• Adherence to strict change control procedures
Qualifications:
Required:
• 2 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
• End-User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
• Strong verbal and written communication skills
• Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
• Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
• Support of Sophos or similar products for endpoint threat management
• Basic understanding of virtualization platforms such as VMware or Hyper-V
• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls
• Experience working in an MSP environment
• The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment.
Preferred:
• Financial industry experience, including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
• Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
• Exposure to/ability to support workloads in Azure or AWS
• Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
• Experience with and ability to support Citrix XenApp or similar products
• Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat
• Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
• More than a basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer
Company:
Managed Service Provider (MSP) for the Alternative Investment industry Founded in 2016, the company is headquartered in New York, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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