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Desktop Engineer Jobs in Silver Spring, MD (NOW HIRING)

Stem Xpert

Desktop Migration engineer

Reston, VA

Desktop Migration Engineer / Architect (Windows System Admin) Experience : 8+ Years Location : Reston, VA Duration : 6+ Months Rate : (Negotiable) Responsible for designing the migration of client ...

hochunk

Desktop Support Engineer II

Fort Belvoir, VA

Summary All Native Group is seeking a Desktop Engineer II (Mid-level Desktop Engineer) with a minimum of three (3) years' experience working in the areas and performing the types of actions listed in ...

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$10

$46

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How much do desktop engineer jobs pay per hour?

As of May 31, 2026, the average hourly pay for desktop engineer in Silver Spring, MD is $46.73, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $59.90 per hour, depending on experience, location, and employer.

What Is a Desktop Engineer?

A desktop engineer is responsible for troubleshooting problems with computer software and hardware. In this job, you may work as a desktop support engineer for a technical support firm that services multiple clients or for a company, school, or government agency in their IT department. Your job duties include responding to telephone and email inquiries, monitoring computer systems, installing software or hardware, and performing maintenance on computer systems. You need strong customer service and problem-solving skills and in-depth knowledge of computers to succeed in a career as a desktop engineer.

What are the key skills and qualifications needed to thrive as a Desktop Engineer, and why are they important?

To thrive as a Desktop Engineer, you need expertise in operating systems (Windows, macOS), hardware troubleshooting, and a background in computer science or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, imaging software, Active Directory, and ticketing systems is typically required. Strong problem-solving abilities, communication skills, and customer service orientation help Desktop Engineers stand out. These skills ensure efficient issue resolution, minimize downtime, and deliver a positive technology experience to end users.

What are some common challenges faced by Desktop Engineers and how are they typically addressed?

Desktop Engineers often encounter challenges such as managing diverse hardware and software configurations, troubleshooting unexpected technical issues, and supporting users with varying levels of technical expertise. Staying current with new technologies and security threats is also essential. These challenges are usually addressed through ongoing training, standardized deployment practices, and strong collaboration with IT support teams to ensure smooth operations and minimal downtime for end-users.

What are Desktop Engineers?

Desktop Engineers are IT professionals responsible for installing, maintaining, and troubleshooting computer desktops, laptops, and related hardware within an organization. They ensure that end-users have reliable access to computers, software, and networks, and often handle technical support for issues related to operating systems, applications, and device connectivity. Desktop Engineers may also be involved in deploying updates, managing user permissions, and maintaining IT security standards. Their role is crucial in ensuring smooth day-to-day operations and minimal downtime for employees who rely on technology.

Can a computer engineer make $500,000?

A computer engineer can potentially earn $500,000 or more annually, especially with advanced skills, experience, and roles in high-paying industries such as software development, systems architecture, or executive positions. Achieving this level often requires specialized expertise, certifications, and sometimes leadership responsibilities or entrepreneurial ventures.

What is the difference between Desktop Engineer vs Network Technician?

AspectDesktop EngineerNetwork Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desk, on-site supportData centers, network rooms, on-site troubleshooting
Primary ResponsibilitiesMaintaining and troubleshooting desktops, hardware, softwareInstalling, configuring, and repairing network hardware and infrastructure
Industry UsageIT support, corporate environmentsTelecommunications, enterprise networks

While both roles support IT infrastructure, Desktop Engineers focus on end-user devices like desktops and laptops, whereas Network Technicians specialize in network hardware and connectivity. Understanding these differences helps employers and job seekers target the right skills and certifications for each role.

More about Desktop Engineer jobs
What are the most commonly searched types of Desktop Engineer jobs in Silver Spring, MD? The most popular types of Desktop Engineer jobs in Silver Spring, MD are:
What are popular job titles related to Desktop Engineer jobs in Silver Spring, MD? For Desktop Engineer jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Desktop Engineer jobs in Silver Spring, MD look for? The top searched job categories for Desktop Engineer jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Desktop Engineer jobs? Cities near Silver Spring, MD with the most Desktop Engineer job openings:
Desktop Engineer jobs near you
Infographic showing various Desktop Engineer job openings in Silver Spring, MD as of May 2026, with employment types broken down into 94% Full Time, 1% Part Time, and 5% Contract. Highlights an 58% Physical, 34% Hybrid, and 8% Remote job distribution, with an average salary of $97,195 per year, or $46.7 per hour.
NIH Desktop Engineer (Level II)

NIH Desktop Engineer (Level II)

Key Concepts Knowledgebase LLC

Bethesda, MD • On-site

Full-time

Posted 12 days ago

Job description

EOE Statement
Key Concepts Knowledgebase is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), reproductive health decisions, marital status, personal appearance, matriculation, political affiliation, credit information, employment status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, homeless status, or any other status protected by federal, state, or local laws.
Description
Key Concepts Knowledgebase, LLC., is seeking a Desktop Engineer (Level II) for a project at a large government support organization. The successful candidate will work with our IT managers, engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in a timely, cost-effective manner.
The Desktop Engineer (Level II) responsibilities are as follows:
  • Provide polite, friendly, professional, and courteous customer service at all times
  • Work through various types of technical and customer service issues and ensure customer satisfaction
  • Performs installations, upgrades, configuration, and troubleshooting of customer-specific hardware and software, and mobile devices
  • Provide instructions to customers and support staff in the use of equipment and software
  • Posses the ability to complete multiple simultaneous tasks/projects in a timely manner
  • Interface with other teams when needed to help resolve customer issues
  • Document incident status and solutions using ticket tracking system
  • Accepts warm transfers from other technicians to continue customer support
  • Efficiently escalate issues to higher tiers when needed
  • Ensure SLA compliance
  • Configure and install various IT hardware and application systems such as desktops, routers, servers, switches, Wi-Fi antennas, Network security devices, Access control system any other application once given the necessary procedures and authorization.
  • Develop installation schedules, prepare and create installation packages.
  • Prepare documentation for configuration changes at each site and supporting test reports.
  • Coordinate post installation operations and maintenance support.
  • Keep track of all hardware inventory and provide weekly reports on status of all Hardware inventory stock.

Qualifications:
Knowledge, Skills and Abilities:
  • Must be detail-oriented, organized, and can work under tight deadlines.
  • Must have a comprehensive knowledge of generic IT hardware devices and working knowledge of new more complex devices.
  • Must have the ability to read and understand installation guides, wiring drawings, system requirements and site-specific installation policies/procedures.
  • Must have excellent analytical skills in troubleshooting IT hardware and applications, testing capabilities, problem identification and/or resolution, and preventative maintenance knowledge.
  • Must understand how to configure IT hardware, and/or be able to communicate with engineering for directives on newer system's configuration.
  • Must have competencies in testing/verifying proper operation of all hardware installations with direction from the engineering staff or IT administration.
  • Must be able to learn installation procedures and best practices for special systems via training or direction from engineering.

Position Requirements
Required:
  • Excellent written and verbal communication skills with the ability to communicate very well with users, peers and managers.
  • Extensive knowledge of IT Hardware systems and their configurations
  • Extensive experience troubleshooting IT Hardware systems.
  • Generic program management and reporting competency.
  • 5+ years progressive experience as a Tier II or Tier III Support Technician in a federal government IT service delivery operation with large scale, multi-faceted IT support.
  • Must have two of the following certs: CompTIA+, CompTIA-Network+ and CompTIA- Server+.

Desired:
  • NIH experience
  • ITIL Cert

Training and Certifications:
Education:
  • Associate degree in Computer Science, Engineering, Information Technology, or related discipline with 4+ years of experience; or a GED with a minimum of 5+ years' years demonstrated related work experience in a large multi-platform Information Services environment.
  • HDI institute certifications

Other:
  • Must be able to obtain and/or pass a public trust background check. Must be able to work flexible hours and multiple locations.

Full-Time/Part-Time
Full-Time
Position
NIH Hardware Installation Technician (Level II)
Location
Bethesda
This position is currently accepting applications.
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About Key Concepts Knowledgebase

Sourced by ZipRecruiter

Key Concepts Knowledgebase, LLC is a Small DBE Business, and solutions-driven enterprise based in the DC area. The company is founded on the provision of quality services, creative business and IT solutions, and responsible business processes. Mission Statement: With a focus on transferring knowledge on key concepts in the process, we seek to provide our customers with the best of breed services and solutions, to solve their business problems and be part of initiatives that drive sustainable, green IT solutions.

Industry

Network security

Company size

1 - 10 Employees

Headquarters location

Fairfax, VA, US

Social media

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