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Desktop Associate Jobs in Austin, TX (NOW HIRING)

Central Health

IT User Support Technician II

Austin, TX

$21.75 - $29.75/hr

Associates Degree in Information Technology related field (higher degree accepted) - Preferred MINIMUM EXPERIENCE: * 3 Years of desktop support experience - Required REQUIRED CERTIFICATIONS/LICENSURE

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

Associates Degree in Information Technology related field (higher degree accepted) - Preferred MINIMUM EXPERIENCE: * 3 Years of desktop support experience - Required REQUIRED CERTIFICATIONS/LICENSURE

Saronic Technologies

Associate IT Technician

Austin, TX · On-site

... desktops, laptops, servers, printers, and mobile devices • Troubleshoot and resolve or escalate ... Qualifications • Associate's or Bachelor's degree in Information Technology, Computer Science, or ...

Saronic Technologies

Associate IT Technician

Austin, TX · On-site

... desktops, laptops, servers, printers, and mobile devices • Troubleshoot and resolve or escalate ... Qualifications • Associate's or Bachelor's degree in Information Technology, Computer Science, or ...

CROSSMARK1

retail data collector

Austin, TX · On-site

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... Access to desktop/laptop with internet connection in your home. Access to a smart phone with a ...

CROSSMARK1

retail data inventory specialist

Austin, TX · On-site

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... Access to desktop/laptop with internet connection in your home. Access to a smart phone with a ...

CROSSMARK1

retail data collector

Austin, TX · On-site

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... Access to desktop/laptop with internet connection in your home. Access to a smart phone with a ...

CROSSMARK

retail data collector

Austin, TX · On-site

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... Access to desktop/laptop with internet connection in your home. Access to a smart phone with a ...

CROSSMARK1

retail data collector

Austin, TX · On-site

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... Access to desktop/laptop with internet connection in your home. Access to a smart phone with a ...

CROSSMARK1

retail data inventory specialist

Austin, TX · On-site

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... Access to desktop/laptop with internet connection in your home. Access to a smart phone with a ...

CROSSMARK1

retail data collector

Austin, TX · On-site

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... Access to desktop/laptop with internet connection in your home. Access to a smart phone with a ...

Patten Title Company

IT Support Representative

Austin, TX

$21.25 - $29.25/hr

System Maintenance & Administration Set up and configure desktops, laptops, printers, and mobile ... Associate's or Bachelor's degree in Information Technology or related field (or equivalent ...

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All JobsDesktop Associate JobsDesktop Associate Jobs in Austin, TX

Desktop Associate information

See Austin, TX salary details

$15

$23

$31

How much do desktop associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for desktop associate in Austin, TX is $23.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.
What are the most commonly searched types of Desktop jobs in Austin, TX? The most popular types of Desktop jobs in Austin, TX are:
What cities near Austin, TX are hiring for Desktop Associate jobs? Cities near Austin, TX with the most Desktop Associate job openings:
Desktop Associate jobs near you

IT User Support Technician II

Central Health

Austin, TX

$21.75 - $29.75/hr

Full-time

Posted 27 days ago

Job description

Overview

IT User Support Technician II provides advanced technical support to end users and serves as an escalation point for complex incidents and service requests. This role is responsible for troubleshooting hardware, software, network, and application issues while adhering to ITIL best practices for Incident, Problem, Change, and Service Request Management. The technician delivers exceptional customer service, ensures timely resolution of issues, and contributes to continuous service improvement initiatives.

As of August, 2026 all IT User Support Technician/s II will meet the following education, experience, and certification criteria. All IT User Support Technician/s II hired prior to August, 2026 may be excluded from these requirements.

***This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs

Responsibilities

Essential Duties:

  • Demonstrate strong and consistent customer service skills focused on patience and empathy.
  • Serve as second tier point of contact for users who are contacting User Support via ServiceNow, Microsoft Teams, phone, and email.
  • Identify, research, and resolve support Tier I and Tier II incidents and requests Prioritize, categorize, and document tickets accurately within the ServiceNow platform.
  • Escalate unresolved issues to appropriate technical teams while maintaining ownership through resolution.
  • Mentor, train, and support Tier 1 Technicians Serve as the point of escalation for complex incidents and requests Contribute to Knowledge Management by creating and maintaining support documentation and knowledge articles.
  • Perform account administration, including password resets, user provisioning, and access management.
  • Diagnose and resolve complex hardware, software, operating system, and network-related issues.
  • Represent the User Support Service Desk in Major Incident and security incident response war rooms Identify opportunities to improve support processes, documentation, and user experience.
  • Participate in regular onsite team events, after-hours support, and on-call rotations as required.
  • Act as point of contact with vendors to resolve technical problems with desktop computing equipment and software Perform intermediate tasks in Microsoft Active Directory, Microsoft 365, and Intune Use and enforce timely, strict, and thorough documentation/logging practices.
  • Participate in Problem Management activities by identifying recurring issues and root causes.
  • Support Change Management processes by implementing approved changes and documenting outcomes.
  • Support endpoint management, software deployment, and device lifecycle management.
  • Monitor service desk queues to ensure timely response and resolution and provide proactive updates regarding ticket status and resolution timelines.

Perform other duties as assigned.

Qualifications

MINIMUM EDUCATION:

  • High School Diploma (or equivalent) - Required
  • Associates Degree in Information Technology related field (higher degree accepted) - Preferred

MINIMUM EXPERIENCE:

  • 3 Years of desktop support experience - Required

REQUIRED CERTIFICATIONS/LICENSURE:

  • CompTIA A+ Certification - Required Upon Hire

  • ITIL 4 or 5 Foundation Certification - Required within 6 months

Employment Type: FULL_TIME

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