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Desktop Associate Jobs in Plano, TX (NOW HIRING)

Pyramid Consulting, Inc

Desktop Support Analyst

Irving, TX · On-site

$21.50 - $29/hr

Job Summary : Pyramid Consulting, Inc. is seeking a talented Desktop Support Analyst for a ... • Associates degree in the IT field or equivalent work experience required Preferred : • ...

ISHIR

Sr. Desktop Support Specialist

Euless, TX · On-site

Job Title - Desktop Support Specialist Duration - 12+ Months Work Mode- Onsite Work Location ... Associate or Bachelor degree in Information Technology or related field. * CompTIA A+ or Microsoft ...

Executive Software Guild

Desktop Engineer

Dallas, TX · On-site

: Required Qualifications Associate or bachelor s degree in information technology, Computer Science, Engineering, or equivalent experience 2 5 years of experience in onsite or field technical support ...

Richardson Bike Mart

Retail Sales Associate

Frisco, TX · On-site

$15 - $25/hr

Desktop computers. * Adjustable wrenches. * Adjustable widemouth pliers. Benefits * A competitive benefits package including store discount and flexible scheduling is available to all associates.

Richardson Bike Mart

Retail Sales Associate

Dallas, TX · On-site

$15 - $17/hr

Desktop computers * Microsoft Windows * Microsoft Word * Point of sale POS software Benefits * A competitive benefits package including store discount and flexible scheduling is available to all ...

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All JobsDesktop Associate JobsDesktop Associate Jobs in Plano, TX

Desktop Associate information

See Plano, TX salary details

$15

$22

$30

How much do desktop associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for desktop associate in Plano, TX is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $23.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.
What are the most commonly searched types of Desktop jobs in Plano, TX? The most popular types of Desktop jobs in Plano, TX are:
What cities near Plano, TX are hiring for Desktop Associate jobs? Cities near Plano, TX with the most Desktop Associate job openings:
Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Plano, TX as of June 2026, with employment types broken down into 1% As Needed, 95% Full Time, 1% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,799 per year, or $22.5 per hour.

Desktop Support Analyst

Pyramid Consulting, Inc

Irving, TX • On-site

$21.50 - $29/hr

Full-time

Re-posted 6 days ago

Job description

Job Summary:
Pyramid Consulting, Inc. is seeking a talented Desktop Support Analyst for a long-term contract opportunity. The role involves providing front-line technical support to end users, troubleshooting hardware and software issues, and resolving service tickets in a timely manner.
Responsibilities:
• Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
• They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA’s.
• Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
• Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
• Provide exceptional customer service in person, via phone and email as necessary.
• Resolve help desk issues including troubleshooting hardware and software issues.
Qualifications:
Required:
• 3-5 years of experience troubleshooting desktop computing environments (hardware, Windows operating system, networking)
• 3-5 years of experience with Google Sheets
• Efficient time management skills to prioritize and track multiple tasks
• Associates degree in the IT field or equivalent work experience required
Preferred:
• Experience working in At Your Service
• Technical certifications such as Comptia A+, Comptia Net+ desired
Company:
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets. Founded in 1996, the company is headquartered in Alpharetta, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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