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Desktop Associate Jobs in Grand Prairie, TX (NOW HIRING)

CyrusOne

Associate Desktop Engineer

Dallas, TX · On-site

The Associate Desktop Engineer is a junior-level engineering role responsible for implementing, administering, and supporting company-standard endpoint technologies across the CyrusOne Corporate IT ...

Oscar Health

Associate Desktop Engineer

Dallas, TX

The Associate Desktop Engineer is a junior-level engineering role responsible for implementing, administering, and supporting company-standard endpoint technologies across the CyrusOne Corporate IT ...

Service Global, Inc

Desktop EUC L1

Frisco, TX · On-site

$19 - $24/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics is required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

none

Desktop Support Specialist

Irving, TX · On-site

Looking for Jr level Desktop Support Engineer that is looking to grow with an organization. Someone ... Associate's Degree in Business Administration or a related field from an accredited college or ...

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Desktop Associate information

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$15

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How much do desktop associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for desktop associate in Grand Prairie, TX is $22.25, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $23.41 per hour, depending on experience, location, and employer.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are the most commonly searched types of Desktop jobs in Grand Prairie, TX?

The most popular types of Desktop jobs in Grand Prairie, TX are:

What cities near Grand Prairie, TX are hiring for Desktop Associate jobs?

Cities near Grand Prairie, TX with the most Desktop Associate job openings:

Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Grand Prairie, TX as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,284 per year, or $22.3 per hour.

Associate Desktop Engineer

CyrusOne

Dallas, TX • On-site

Full-time

Posted 27 days ago

Key responsibilities

  • Implement endpoint configurations, application deployments, and technology changes using established architecture, standards, and procedures.

  • Perform junior-level Microsoft Intune administration, including device enrollment support, device and user group assignments, application deployments, configuration profile assignments, and routine administrative maintenance.

  • Provide advanced endpoint troubleshooting for Windows and macOS devices, Microsoft 365 applications, identity-related issues, and approved business applications escalated from frontline support.

Job description

The Associate Desktop Engineer is a junior-level engineering role responsible for implementing, administering, and supporting company-standard endpoint technologies across the CyrusOne Corporate IT Infrastructure. Working from established architecture, designs, and standards developed by senior desktop engineering resources, this role supports Microsoft Intune administration, endpoint configuration, application deployment, device compliance, and technical troubleshooting. The Associate also supports Microsoft 365 and identity-related tasks, maintains technical documentation, resolves escalated endpoint issues, and contributes to desktop engineering projects and technology rollouts. The primary focus is reliable implementation, junior-level platform administration, technical growth, and escalation of architecture or design decisions to senior engineering resources.
Responsibilities:
  • Implement endpoint configurations, application deployments, and technology changes using established architecture, standards, and procedures provided by senior desktop engineering resources.
  • Perform junior-level Microsoft Intune administration, including device enrollment support, device and user group assignments, application deployments, configuration profile assignments, and routine administrative maintenance.
  • Monitor Intune device compliance, deployment status, enrollment health, and application installation results; troubleshoot common failures and escalate policy or design changes as appropriate.
  • Assist with testing and implementing approved Intune configuration profiles, compliance policies, application packages, scripts, and endpoint security settings under the direction of senior engineering resources.
  • Support Windows Autopilot and other approved device provisioning processes, including profile assignment, enrollment troubleshooting, validation, and documentation.
  • Provide advanced endpoint troubleshooting for Windows and macOS devices, Microsoft 365 applications, identity-related issues, and approved business applications escalated from frontline support.
  • Perform routine Microsoft 365, Active Directory, and Entra ID administrative tasks, including group membership, license assignment, account updates, and device-related access support, in accordance with documented procedures.
  • Support desktop engineering projects, device lifecycle initiatives, application rollouts, endpoint modernization efforts, and approved technology changes.
  • Maintain accurate endpoint configuration, application, assignment, and lifecycle records across Intune and other systems of record.
  • Create and update technical documentation, implementation procedures, knowledge base articles, troubleshooting guides, and support handoff materials.
  • Analyze recurring endpoint issues, validate completed changes, and recommend practical improvements to deployment processes, platform administration, and the end-user experience.
  • Escalate complex technical issues, architecture decisions, policy design changes, and exceptions to senior desktop engineering resources or other appropriate support teams.

Minimum Requirements:
Required
  • 0-3 years of experience in desktop support, endpoint administration, service desk, technical internship, coursework, or hands-on lab experience.
  • Working knowledge of Windows and macOS operating systems and the Microsoft 365 ecosystem, including Outlook, Teams, OneDrive, SharePoint, Intune, and Entra ID.
  • Foundational knowledge of Microsoft Intune concepts, including device enrollment, compliance policies, configuration profiles, application deployment, and device actions.
  • Foundational knowledge of desktop hardware, software installation, device provisioning, identity and access concepts, networking basics, and common endpoint troubleshooting methods.
  • Ability to follow documented technical standards, implementation plans, change procedures, testing requirements, and escalation paths.
  • Strong troubleshooting, customer service, written communication, and technical documentation skills.
  • High degree of professionalism, discretion, and ability to handle company information, systems access, and equipment responsibly.
  • Ability to manage multiple priorities, work independently on assigned administrative tasks, and collaborate effectively with senior engineers and support teams.
  • Willingness to adjust hours as required by the business, including being onsite for extended hours during emergency situations such as hurricanes.

Education
Associate's degree required. Bachelor's degree preferred.
Degree in Information Technology, Computer Science, Information Systems, or a related field is preferred. Equivalent work experience, technical training, certifications, internships, or demonstrated hands-on experience may be considered.
Certifications: None required. CompTIA A+, Microsoft 365 Fundamentals (MS-900), Microsoft Endpoint Administrator (MD-102), or an equivalent endpoint management certification is preferred. Candidates without certifications should demonstrate equivalent hands-on experience supporting Windows endpoints, Microsoft 365, and device management platforms such as Microsoft Intune.
Work Environment and Physical Demands:
  • May involve lifting of equipment and supplies (up to 50 pounds).
  • Considerable walking, standing, and bending.
  • Must be able to accomplish all physical requirements and activities applicable to the role.

U.S. Citizenship may be required for this position pursuant to a government contract requirement and/or for security clearance reasons.
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CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

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