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Desktop Associate Jobs in Grand Prairie, TX (NOW HIRING)

CCS INC

Principal Engineer- Endpoints

Plano, TX · On-site

$60 - $70/hr

Modern Desktop Administrator Associate, Jamf Certified Technician is a plus * Advanced scripting skills (PowerShell, Bash, Python, Go) is a plus Responsibilities * Acts as a key advisor to IT ...

Hemline

Sales Associate (Hemline Dallas)

Dallas, TX · On-site

$14.75 - $17/hr

Sales Associate. Business Name: Holthausen Texas Inc DBA Hemline Dallas. HEMLINE Dallas. Reports To ... Familiarity with user functionality on various devices, such as desktops, mobiles, and tablets ...

Jobtailor

Senior Systems Administrator

Arlington, TX · On-site

$100 - $125/hr

Experience with virtual desktop technologies such as Azure Virtual Desktop, Omnissa Horizon, and ... VMware Certified Professional (VCP), CompTIA Network+, Microsoft Certified Solutions Associate ...

Photon

Enterprise Solutions Architect - Dallas, TX

Dallas, TX · On-site

$68.25 - $88/hr

... desktop , and associate-facing retail environments . The Enterprise Architect provides architectural vision , guardrails , and decision frameworks , while working closely with Frontend Architects ...

Photon

Enterprise Solutions Architect - Dallas, TX

Dallas, TX · On-site

$68.25 - $88/hr

... desktop , and associate-facing retail environments . The Enterprise Architect provides architectural vision , guardrails , and decision frameworks , while working closely with Frontend Architects ...

Diverge IT

Sr. Help Desk Technician

Plano, TX · On-site

$32 - $34/hr

Windows MDAA - Modern Desktop Administrator Associate * Apple Certified Support Professional (ASCP) * Apple Certified Associate - Mac Integration Basics Education * Bachelor's degree in information ...

Diverge IT

Sr. Help Desk Technician

Plano, TX · On-site

$32 - $34/hr

Windows MDAA - Modern Desktop Administrator Associate * Apple Certified Support Professional (ASCP) * Apple Certified Associate - Mac Integration Basics Education * Bachelor's degree in information ...

DivergeIT

Sr. Help Desk Technician

Plano, TX · On-site

$32 - $34/hr

Windows MDAA - Modern Desktop Administrator Associate * Apple Certified Support Professional (ASCP) * Apple Certified Associate - Mac Integration Basics Education * Bachelor's degree in information ...

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All JobsDesktop Associate JobsDesktop Associate Jobs in Grand Prairie, TX

Desktop Associate information

See Grand Prairie, TX salary details

$15

$22

$30

How much do desktop associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for desktop associate in Grand Prairie, TX is $22.25, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $23.41 per hour, depending on experience, location, and employer.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are the most commonly searched types of Desktop jobs in Grand Prairie, TX?

The most popular types of Desktop jobs in Grand Prairie, TX are:

What cities near Grand Prairie, TX are hiring for Desktop Associate jobs?

Cities near Grand Prairie, TX with the most Desktop Associate job openings:

Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Grand Prairie, TX as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,284 per year, or $22.3 per hour.

Senior Lead, Endpoint Engineering & Support

FleetPride, Inc.

Dallas, TX • On-site

Full-time

Posted 20 days ago

FleetPride rating

7.2

Company rating: 7.2 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

152nd of 375 rated vehicle maintenance

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!
FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!
We are looking for a highly skilled Senior Lead, Endpoint Engineering & Support to own the strategy, engineering, and day-to-day support of desktops, laptops, and endpoint services for corporate and branch users across FleetPride. This role will drive endpoint management, security, and lifecycle strategy using tools such as Microsoft Intune and Defender, evaluate and manage Desktop-as-a-Service (DaaS) offerings, and oversee vendor relationships that support the end user computing environment.
The ideal candidate has hands-on endpoint engineering experience, a strong background supporting distributed corporate and branch environments, and proven success managing vendors and driving operational excellence. This is a role for someone who can balance strategic planning with hands-on troubleshooting, lead a team, and deliver a consistently reliable and secure end user experience across the business.
Key Responsibilities
Endpoint Engineering & Management
  • Own the strategy, engineering, and lifecycle management of desktops, laptops, and mobile endpoints for corporate and branch users.
  • Lead configuration, deployment, and management of endpoints using Microsoft Intune, including device enrollment, compliance policies, and application deployment.
  • Manage endpoint security posture using Microsoft Defender, including threat detection, response, and remediation across the device fleet.
  • Evaluate, implement, and manage Desktop-as-a-Service (DaaS) and virtual desktop solutions to support flexible and remote work needs.
  • Drive standardization of device imaging, patching, and configuration management to improve consistency and reduce support overhead.

Support & Operations
  • Lead the endpoint support function, ensuring timely and effective resolution of desktop, laptop, and peripheral issues for corporate headquarters and branch locations.
  • Establish and monitor support SLAs, ticket queues, and escalation paths to drive consistent service delivery across the organization.
  • Drive root cause analysis and continuous improvement for recurring endpoint issues to reduce downtime and support volume.
  • Partner with security and infrastructure teams to ensure endpoints are compliant, patched, and aligned with security policy.

Vendor & Asset Management
  • Manage relationships, contracts, and performance of hardware, software, and DaaS vendors supporting the endpoint environment.
  • Own the endpoint procurement, refresh, and asset lifecycle management process, including budgeting and forecasting for hardware needs.
  • Negotiate vendor agreements and service levels to optimize cost, quality, and support responsiveness.
  • Evaluate new endpoint tools, hardware, and services, and lead vendor selection and onboarding processes.
  • Leadership & Stakeholder Engagement
  • Build, mentor, and lead a team of endpoint engineers and support technicians across corporate and branch locations.
  • Partner with IT leadership, security, and business stakeholders to align endpoint strategy with business priorities and user needs.
  • Communicate effectively with stakeholders on endpoint health, security posture, project status, and support performance.
  • Develop and maintain documentation, standards, and training materials for endpoint support processes.

Qualifications
Education & Certifications
  • Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience.
  • Microsoft certifications (e.g., Modern Desktop Administrator, Endpoint Administrator Associate) strongly preferred.
  • Security certifications (e.g., Security+) a plus.

Experience
  • 6+ years of experience in endpoint engineering, desktop support, or end user computing, including 2+ years in a lead or supervisory role.
  • Hands-on experience managing endpoints with Microsoft Intune, including device compliance, configuration profiles, and application deployment.
  • Experience with Microsoft Defender for endpoint security, threat detection, and response.
  • Experience evaluating and supporting Desktop-as-a-Service (DaaS) or virtual desktop infrastructure (VDI) solutions.
  • Proven experience supporting a distributed environment with corporate offices and multiple branch or retail locations.
  • Demonstrated experience managing vendors, contracts, and hardware/software procurement.
  • Experience with Windows OS deployment, imaging, and patch management tools.

Skills & Competencies
  • Strong leadership, coaching, and team management skills.
  • Excellent troubleshooting and problem-solving skills across hardware, software, and network-related endpoint issues.
  • Strong vendor management and negotiation skills.
  • Excellent communication skills, with the ability to support both technical and non-technical stakeholders.
  • Ability to manage competing priorities across corporate and branch locations in a fast-paced environment.
  • Customer-service oriented mindset with a focus on end user experience.

Work Environment
  • The primary environment is characterized by ambient room temperatures, lighting, and traditional office equipment found in a typical office environment. Occasional travel to branch locations may be required.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Reaching above shoulder height, below the waist, or lifting as required filing documents and store materials.
  • Dexterity of hands and fingers to operate a computer keyboard or mouse and to handle other computer components.
  • Occasional lifting of moderately heavy objects, such as computers and peripherals.
  • Sitting for extended periods of time.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and perform any other duties requested by his or her supervisor.
FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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