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Desktop Associate Jobs in Austin, TX (NOW HIRING)

TEKsystems

Desktop Support

Austin, TX

$25 - $30/hr

An Associate degree, Certificate, or Boot Camp in Computer Science or equivalent training/experience required. Skills Desktop, Troubleshooting Top Skills Details Desktop,Troubleshooting Additional ...

TEKsystems

Desktop Support

Austin, TX

$25 - $30/hr

An Associate degree, Certificate, or Boot Camp in Computer Science or equivalent training/experience required. Skills Desktop, Troubleshooting Top Skills Details Desktop,Troubleshooting Additional ...

City of Leander

Desktop Support Specialist I

Leander, TX · On-site

$33.29 - $39.95/hr

Performs desktop support work assisting users with Tier 1 and Tier 2 computer hardware and software ... Associate degree from an accredited college or university in computer science, information ...

Loram

Software Engineer II - Desktop

Georgetown, TX · On-site

Architects, designs, develops software for desktop solutions to meet customer/product requirements ... Post-secondary education at the associate degree level or higher will be verified, including degree ...

Loram

Software Engineer II - Desktop

Georgetown, TX

Architects, designs, develops software for desktop solutions to meet customer/product requirements ... Post-secondary education at the associate degree level or higher will be verified, including degree ...

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All JobsDesktop Associate JobsDesktop Associate Jobs in Austin, TX

Desktop Associate information

See Austin, TX salary details

$15

$23

$31

How much do desktop associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for desktop associate in Austin, TX is $23.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.
What are the most commonly searched types of Desktop jobs in Austin, TX? The most popular types of Desktop jobs in Austin, TX are:
What cities near Austin, TX are hiring for Desktop Associate jobs? Cities near Austin, TX with the most Desktop Associate job openings:
Desktop Associate jobs near you

Desktop Support

Resolution Technologies, Inc.

Austin, TX • On-site

Other

Posted 6 days ago

Job description

Network & Desktop Field Engineer Network & Desktop Field Engineer Position Overview This highly mobile, customer-facing role requires an adaptable IT professional capable of managing both physical hardware and cloud environments. The primary objective is to minimize client downtime while maintaining excellent communication and adhering strictly to travel and service schedules. The Network & Desktop Field Engineer will act as the primary, hands-on technical point of contact across various regional or national client sites. Requiring extensive weekly travel, this role combines "white-glove" customer service with advanced troubleshooting across hardware, software, user identity, and network infrastructure. Network & Desktop Field Engineer Core Responsibilities Onsite Hardware & Infrastructure SupportProvide break-fix support for desktops, laptops, printers, and peripheral devices across client sites. Provision, image, and deploy new hardware using modern endpoint management tools. Perform physical network deployment, including the installation, organization, and securing of network racking and network hardware. Run, terminate, test, and label copper and fiber network cabling according to industry standards. Troubleshoot and configure critical network devices like routers and switches to maintain local site connectivity. Perform routine data center and network tasks, including rack/stack, cable management, and escorting third-party vendors. Conduct periodic physical hardware audits and maintain accurate local inventory records. Cloud Identity & Device ManagementManage and administer user identities, access, and permissions in Active Directory and Azure Active Directory (Entra ID). Enroll, configure, and secure endpoints utilizing Microsoft Intune. Troubleshoot Exchange and Microsoft 365 application issues (e.g., Outlook connectivity, Teams, and OneDrive). Ensure device compliance, configure policies, and support OS troubleshooting for Windows environments. Travel, Logistics & Service ManagementExecute extensive weekly travel (driving or flying) to client sites and branch offices based on dispatch requirements. Track and manage all incidents, service requests, and hardware replacements using ITSM platforms like ServiceNow or Jira. Ensure all on-site work adheres to defined Service Level Agreements (SLAs), company security policies, and compliance standards. Create and update technical documentation, trip reports, and service logs. Network & Desktop Field Engineer Qualifications & RequirementsCertifications: CompTIA A+ and relevant Microsoft Certifications (e.g., Modern Desktop Administrator Associate, MCSA, or MCSE) are required. CCNA, Network+, and other network certifications are not required but are a major plus. Experience: 3–5 years of proven, hands-on experience in desktop field support, network deployment, or a related endpoint engineering role. Technical Skills: Advanced proficiency in Windows OS troubleshooting (Windows 10/11). Deep working knowledge of Active Directory, Group Policy, and Intune. Strong foundational knowledge of network infrastructure including DHCP IP assignment, DNS, VPN, Wi-Fi, subnet masks, and VLAN configuration. Soft Skills: Exceptional problem-solving skills, the ability to work independently without direct supervision, and the stamina to manage a demanding weekly travel schedule. Physical/Logistical: Must have a valid driver's license, the ability to lift up to 50 lbs, and a reliable, ready-to-travel status.

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