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Desktop Associate Jobs in Texas (NOW HIRING)

CompuCom Systems Inc

Desktop Tech I

Irving, TX · On-site

$16.50 - $22/hr

Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school * Knowledge of assigned area required * Desktop and/or Infrastructure ...

CompuCom

Desktop Tech I

Irving, TX · On-site

$16.50 - $22/hr

Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school * Knowledge of assigned area required * Desktop and/or Infrastructure ...

Dover Corporation

Desktop Support Analyst

Austin, TX · On-site

$23.50 - $31.50/hr

Desktop Analyst works directly with end users to diagnose and resolve a wide variety of software ... Associate's degree (Bachelor's degree preferred) in Computer Science or related field, 2 or more ...

Dover Corporation

Desktop Support Analyst

Austin, TX

$23 - $31/hr

Desktop Analyst works directly with end users to diagnose and resolve a wide variety of software ... Associate's degree (Bachelor's degree preferred) in Computer Science or related field, 2 or more ...

Apex Systems

Austin Desktop Lead

Austin, TX

Associate or bachelor's degree in IT, Computer Science, or a related field (or equivalent experience). * Experience: 2+ years of experience in IT support, desktop support, or help desk roles, with a ...

Sky Systems

IT Desktop Support Engineer

Irving, TX · On-site

IT Desktop Support Technician Onsite || Irving, TX) || Long-term contract Job Requirements ... Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. * Experience of ...

New

Sky Systems

IT Desktop Support Engineer

Plano, TX · On-site

Job Title: IT Desktop Support Technician Job Type & Location: Onsite || Irving, TX) || Long-term ... Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. • May have other ...

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Desktop Associate information

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.
What are the most commonly searched types of Desktop jobs in Texas? The most popular types of Desktop jobs in Texas are:
What are popular job titles related to Desktop Associate jobs in Texas? For Desktop Associate jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Desktop Associate jobs in Texas look for? The top searched job categories for Desktop Associate jobs in Texas are:
What cities in Texas are hiring for Desktop Associate jobs? Cities in Texas with the most Desktop Associate job openings:
Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Texas as of May 2026, with employment types broken down into 2% As Needed, 4% Full Time, 90% Part Time, 2% Contract, and 2% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.
Desktop Tech I

Desktop Tech I

CompuCom Systems Inc

Irving, TX • On-site

$16.50 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

CompuCom rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

68th of 204 rated it services

Job description

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Level I Desktop Technician to join our team.
Our Desktop Support Technicians Level 1 are responsible for providing onsite support to internal or external customers in resolving basic, first-level support technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers. They also may resolve first-level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks. As the first point of contact for technical support and service requests, they may provide assistance via phone or email as well.
This role is on-site in Irving, TX
Responsibilities:

  • Diagnoses mechanical, hardware, software and systems failures, using established procedures
  • Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking
  • Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
  • Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues
  • Communicates with customers at all levels of technical and non-technical skill sets
  • Follow-up with end users to provide status updates as per service level guidelines (SLA's)
  • Elevates complex and/or high priority problems they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.)
  • Follow all standard operating procedures (SOP) through the effective use of knowledge management
  • Works collaboratively with people across the organization

Skills and Qualifications:
  • Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school
  • Knowledge of assigned area required
  • Desktop and/or Infrastructure support Experience
  • Account Specific Training or Certification
  • Technical writing competency
  • Coding/programming competency
  • Cloud & SaaS services competency
  • Sound understanding of customer support, operations, and processes
  • Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
  • Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
  • Demonstrated capability to achieve results in a fast-paced, client driven environment
  • Strong desire and enthusiasm to serve customers
  • Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
  • Working knowledge of the Microsoft Office application suite including MS Outlook

Wage Range:
The hourly rate for this position is between $16.50 - $22.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. More detailed information can be found here.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Expiration Date:
This posting is anticipated to remain open until 6/24/2026.
Equal Employment Opportunity: Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.
California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.
Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE'S WORKERS' COMPENSATION LAW.

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