ZipRecruiter

Log In

1

Desk Research Jobs (NOW HIRING)

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

We are seeking a skilled Help Desk Specialist to join our Service Desk team supporting Platform ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

Centricity Research

Research Assistant

Morehead City, NC · On-site

$17.75 - $24.25/hr

Join Us at Centricity Research! Centricity Research is one of the largest clinical research ... front desk coverage (as applicable). * Participate in company or community outreach events to ...

ASM Research

Help Desk Specialist

San Antonio, TX · On-site

Supports one or more Help Desk systems developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Assesses the customer ...

RIT Solutions

SW Engineer (XVA

Manhattan, NY · On-site

Application Developer Work as part of the XVA development team to build and maintain the XVA simulation applications, tools, and functions for the XVA desk, trading desk, research department, as well ...

IESC

FCDO Technical Writer

Washington, DC · On-site

... desk research provided by IESC and conduct independent desk and primary research as needed • Review and analyze the solicitation, identify and highlight issues/questions that require further ...

ASM Research

Service Desk Analyst

San Antonio, TX · On-site

$17.75 - $24.25/hr

Overview We are seeking a skilled Help Desk Specialist II to join our Service Desk team supporting ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

Genlyte Group

Segment Marketing Public Internship

Milano, TX · On-site

$13.25 - $17.75/hr

Market research & analysis - support desk research, basic data analysis, and competitive benchmarking to inform segment plans. * Value proposition support - help translate product and solution ...

ASM Research

Service Desk Shift Supervisor

Position Overview The Service Desk Shift Supervisor oversees a service-desk shift to ensure end ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

Overproof

Create target prospects lists and penetrate key accounts in the beverage alcohol industry by identifying and reaching out to key individuals/stakeholders Enriching: through desk research, enrich ...

Teton County

Senior Library Assistant

Jackson, WY · On-site

$26.18 - $29.46/hr

Performs circulation desk procedures, such as checking in and checking out materials, registering patrons, and collecting fines at the Front Desk, Technology Desk, Research Desk and/or Youth Services ...

Obiter Research

Research Chemistry Manager

Champaign, IL

$73K - $81K/yr

You must be comfortable with sitting at a desk/working on a computer or standing and handling necessary manufacturing equipment for extended periods of time throughout the day. Obiter Research is an ...

Obiter Research

Research Chemistry Manager

Champaign, IL

$73K - $81K/yr

You must be comfortable with sitting at a desk/working on a computer or standing and handling necessary manufacturing equipment for extended periods of time throughout the day. Obiter Research is an ...

next page

Showing results 1-20

All JobsDesk Research Jobs

Desk Research information

See salary details

$11

$23

$36

How much do desk research jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for desk research in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Desk Research position, and why are they important?

To excel in Desk Research, strong analytical skills, attention to detail, and proficiency in synthesizing information from various sources are essential, often supported by degrees in research-oriented fields such as social sciences, business, or information science. Competence with data analysis tools, online research databases, spreadsheets, and citation management software is commonly required. Exceptional organizational skills, time management, and clear written communication help distinguish top performers. These abilities enable accurate, comprehensive, and efficient delivery of research findings that support informed business decisions.

What does a typical day look like for someone working in Desk Research?

A typical day in Desk Research involves gathering and analyzing data from a variety of online and offline sources to provide valuable insights for your team or clients. You might spend time reviewing industry reports, compiling market trends, preparing summaries, and verifying facts to ensure accuracy. Desk Researchers often work closely with project managers, strategists, or other subject matter experts to clarify research objectives and tailor findings to specific business needs. The work environment is generally structured, with clear deadlines and the autonomy to manage your workload, making time management skills especially important.

What is a Desk Research job?

A Desk Research job involves gathering, analyzing, and synthesizing existing information from various sources such as reports, online databases, academic papers, and market studies. Researchers compile relevant data to support business decisions, market analysis, or policy development. This role requires strong analytical skills, attention to detail, and the ability to interpret secondary data effectively. It is commonly used in industries like consulting, marketing, and academia to gain insights without conducting new, primary research.

More about Desk Research jobs
What are the most commonly searched types of Desk Research jobs? The most popular types of Desk Research jobs are:
What job categories do people searching Desk Research jobs look for? The top searched job categories for Desk Research jobs are:
Desk Research jobs near you
Infographic showing various Desk Research job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 66% Full Time, 31% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.
Service Desk Analyst

Service Desk Analyst

ASM Research

Arlington, VA • On-site

$23.50 - $32/hr

Full-time

Posted 11 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

25th of 203 rated it services

Job description

We are seeking a skilled Help Desk Specialist to join our Service Desk team supporting Platform Operations and Managed Application Services for a federal client. This role provides "Tier 1" technical support, user account administration, troubleshooting assistance, and customer service to ensure efficient and secure operations across the client environment.
You will serve as a primary point of contact for end users, collaborate with internal technical teams, and assist in improving Service Desk processes and documentation. You will also join the Service Desk on-call rotation.
Key Responsibilities
  • Triage, assign, investigate, and resolve user incidents related to Platform Operations and Managed Application Services.
  • Support in-depth troubleshooting sessions with internal teams, Accenture resources, and client stakeholder groups.
  • Perform account creation, updates, password resets, and access provisioning in Active Directory and project ITSM tools.
  • Assist users with VPN connectivity and zScaler login challenges.
  • Document all actions, interactions, and resolutions in the ITSM platform.
  • Route requests and escalate issues to technical teams as needed.
  • Answer customer calls and major incident escalation calls.
  • Develop clear user guides and knowledge articles for internal and client use.
  • Support continuous improvement of Service Desk processes and service quality, including leveraging AI.

Required Qualifications (Aligned to Help Desk Specialist II LCAT)
  • Experience in a Service Desk, IT Support, or Help Desk environment.
  • Strong analytical and customer service skills.
  • Ability to document procedures and create end-user guides.
  • Experience working with cross-functional technical teams.
  • Excellent written and verbal communication skills.
  • Proficiency supporting the following technologies:
    • Windows Active Directory (user administration, group memberships, password resets)
    • ServiceNow or equivalent ITSM platform
    • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, CoPilot)
    • Remote desktop troubleshooting tools
    • Cisco VPN (end-user support)
    • zScaler access and connectivity support

Preferred Qualifications
  • Experience in a federal contracting environment.
  • Familiarity with ITIL or ITSM best practices.
  • Experience producing operational metrics and dashboard reports.
  • Exposure to enterprise security tools and configurations.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

What ASM Research employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply