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Desk Manager Jobs in Rochester, MN (NOW HIRING)

IHG Hotels & Resorts

Front Desk Associate

Rochester, MN · On-site

$16 - $17/hr

Manage guest check-ins and check-outs efficiently * Answer phone calls and assist with reservations ... Maintain a clean, organized front desk area Qualifications * Previous customer service or hotel ...

Mayo Clinic

Desk Operations Specialist

Rochester, MN · On-site

This position is part of our Hybrid Desk Operations Team. Team members provide both on-site and ... On remote workdays, team members focus on managing patient-related inbasket messages, work queues ...

Mayo Clinic

Desk Operations Specialist

Rochester, MN · Hybrid

This position is part of our Hybrid Desk Operations Team. Team members provide both on-site and ... On remote workdays, team members focus on managing patient-related inbasket messages, work queues ...

Ledgestone Hospitality LLC

Front Desk

Rochester, MN

$15 - $19/hr

General Manager Purpose of Position : Guest Service Representatives are responsible for greeting ... Carry out front desk responsibilities including, but not limited to; greeting guests, performing ...

Mayo Clinic

Desk Operations Specialist

Rochester, MN · Hybrid

This position is part of our Hybrid Desk Operations Team. Team members provide both on-site and ... On remote workdays, team members focus on managing patient-related inbasket messages, work queues ...

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Showing results 21-40

All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Rochester, MN

Desk Manager information

See Rochester, MN salary details

$27.5K

$117.2K

$146.7K

How much do desk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for desk manager in Rochester, MN is $117,200.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,700.00 and $144,000.00 per year, depending on experience, location, and employer.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are the most commonly searched types of Desk jobs in Rochester, MN?

The most popular types of Desk jobs in Rochester, MN are:

What are popular job titles related to Desk Manager jobs in Rochester, MN?

For Desk Manager jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching Desk Manager jobs in Rochester, MN look for?

The top searched job categories for Desk Manager jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Desk Manager jobs?

Cities near Rochester, MN with the most Desk Manager job openings:

Desk Manager jobs near you
Infographic showing various Desk Manager job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $124,764 per year, or $60 per hour.

Guest Relations Manager, Hope Lodge

American Cancer Society

Rochester, MN • On-site

$44K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 9 days ago

American Cancer Society rating

7.8

Company rating: 7.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

158th of 773 rated non-profit organizations

Job description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.
The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations, occupancy, and supervises the guest relations & concierge team to optimize guest satisfaction and operational efficiency.
Schedule: Sunday - Thursday - 11:00am - 7:30pm
Salary: $44,000
ESSENTIAL FUNCTIONS:
  • Lead concierge/front desk team to ensure smooth check-in/out and excellent guest service (30%)

  • Manage guest referrals, screening, and room allocation to maximize occupancy (25%)

  • Supervise front desk operations including phone inquiries and guest requests (15%)

  • Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams (10%)

  • Track and analyze occupancy data to inform decisions and improve operations (10%)

  • Resolve guest concerns and implement service recovery solutions (10%)

EXPERIENCE/QUALIFICATIONS:
  • Minimum Degree Required: High School Diploma or Equivalent

  • Preferred Degree: Bachelor's Degree

  • Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role.

  • Valid Driver's License with Clean Driving Record is Required

KNOWLEDGE, SKILLS, AND ABILITY:
  • Strong leadership and team management skills

  • Knowledge of hotel management systems and reservation software

  • Ability to analyze data and adjust processes to improve occupancy

  • Strong interpersonal and customer service skills

  • Ability to work in a fast-paced, guest-facing environment

TRAVEL REQUIREMENTS:
  • Travel Required for initial training upon hire, otherwise minimal travel required

PHYSICAL REQUIREMENTS:
  • The Guest Relations Manager may need to spend extended periods standing or walking, especially during peak check-in/check-out times or while assisting guests throughout the facility.

  • Occasionally, the Guest Relations Manager may need to lift or carry items such as luggage or supplies for guests, particularly during room turnarounds or when assisting with guest needs.

  • Some manual tasks, such as arranging guest amenities or organizing front desk materials, may be required as part of daily operations, requiring manual dexterity and physical coordination.

  • In the event of emergencies or crises, the Guest Relations Manager may need to respond quickly and assist guests in evacuating the facility or accessing emergency services, potentially involving physical exertion and mobility.

  • Conducting room inspections to ensure cleanliness, safety, and readiness for guest occupancy may involve walking throughout the facility and performing physical tasks such as checking bedding, supplies, and amenities.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

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