ZipRecruiter

Log In

1

Desk Manager Jobs in Riverside, CA (NOW HIRING)

Onsite Computing, Inc

Service Desk Manager

Corona, CA · On-site

$85K - $105K/yr

Position Overview The Service Desk Manager is responsible for overseeing the performance and day-to-day operations of the Service Desk, ensuring the delivery of high-quality IT support services to ...

Onsite Computing

Service Desk Manager

Corona, CA · On-site

The Service Desk Manager serves as both an internal leader and external client liaison, ensuring consistent service delivery, strong communication, and continuous improvement across all support ...

Fragomen

I9 Help Desk Manager

Ontario, CA

Fragomen's Help Desk Manager position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities.

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

Service Desk Manager - Tier II Department: Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking an ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · Remote

$93K - $108K/yr

Service Desk Manager - Tier II Department: Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $93,600 - $108,160 / year DescriptionIronOrbit is seeking an Incident ...

San Manuel

Supervisor, Hotel Front Desk

Patton, CA

$17 - $22/hr

Front Desk Supervisor Under the direction of the Manager, Front Desk, the Supervisor, Front Desk is responsible for ensuring the Front Desk Team creates a pleasurable experience for all guests ...

PacSun

Sr Mgr Service Desk

Anaheim, CA · On-site

$124K - $131K/yr

Managing the in-house service desk, including those in remote facilities. Administering hourly employees, Planning, and maintaining staff through holidays and PTO. Project management for in-house ...

Mia Salonspa

Front Desk

Rancho Cucamonga, CA · On-site

$17.25 - $22.25/hr

As our Front Desk Supervisor, you will be managing a team of Front Desk Associates to ensure every guest receives exceptional service. As a supervisor you will be responsible for training new ...

HYATT Hotels

Front Desk Supervisor

Ontario, CA

$17.25 - $22.25/hr

Monitor room availability and offer Rooms Division Manager and GM assistance in yield management and restrictions. * Handle safe deposits by guests per established procedures. * Keep lobby and desk ...

next page

Showing results 1-20

All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Riverside, CA

Desk Manager information

See Riverside, CA salary details

$31.3K

$133.3K

$166.9K

How much do desk manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for desk manager in Riverside, CA is $133,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,300.00 and $163,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desk Manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a Desk Manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What are Desk Managers?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

Is office manager a stressful job?

An office manager role can be stressful due to responsibilities such as coordinating staff, managing schedules, and handling administrative tasks. The level of stress often depends on the size of the organization, workload, and the manager's experience and skills in organization and communication.

What jobs pay $2000 a day?

Some high-paying roles that can earn $2000 or more per day include specialized surgeons, anesthesiologists, corporate lawyers, and senior executives such as CEOs. These positions typically require advanced education, extensive experience, and often involve high levels of responsibility and expertise. Compensation varies based on industry, location, and individual qualifications.

Is a helpdesk a stressful job?

A helpdesk role can be stressful due to high call volumes, urgent technical issues, and the need for quick problem resolution. Desk managers often handle team coordination and customer satisfaction, which can add to the pressure, especially during busy periods or system outages.

What is the highest paying manager job?

The highest paying manager roles are often executive-level positions such as Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Financial Officer (CFO), with salaries frequently exceeding several hundred thousand dollars annually. Other high-paying management roles include general managers in large corporations and specialized managers in industries like finance, technology, and healthcare, often requiring advanced degrees and extensive experience.
What are the most commonly searched types of Desk jobs in Riverside, CA? The most popular types of Desk jobs in Riverside, CA are:
What are popular job titles related to Desk Manager jobs in Riverside, CA? For Desk Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Desk Manager jobs in Riverside, CA look for? The top searched job categories for Desk Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Desk Manager jobs? Cities near Riverside, CA with the most Desk Manager job openings:
Desk Manager jobs near you
Service Desk Manager

Service Desk Manager

Onsite Computing, Inc

Corona, CA • On-site

$85K - $105K/yr

Full-time

Posted 21 days ago

Job description

Position Overview
The Service Desk Manager is responsible for overseeing the performance and day-to-day operations of the Service Desk, ensuring the delivery of high-quality IT support services to clients. This role drives service excellence through effective team leadership, process optimization, and accountability to service level agreements (SLAs) and key performance indicators (KPIs). The Service Desk Manager serves as both an internal leader and external client liaison, ensuring consistent service delivery, strong communication, and continuous improvement across all support functions.
Key Responsibilities
Service Desk Operations
  • Manage and monitor incoming service requests, calls, and ticket queues to ensure timely and efficient response.
  • Assign, prioritize, and balance workload across the support team based on urgency, impact, and SLA requirements.
  • Act as the primary escalation point for complex issues, coordinating resolution efforts across technical teams.
  • Ensure consistent adherence to service delivery standards and operational workflows.

Team Leadership & Development
  • Lead, mentor, and develop service desk personnel through regular coaching, feedback, and performance reviews.
  • Identify training needs and implement development plans to improve technical and customer service skills.
  • Foster a collaborative team environment, addressing conflicts and promoting accountability.
  • Organize and support team-building initiatives to strengthen engagement and morale.

Service Delivery & Client Management
  • Act as a liaison between clients and the service desk to address service delivery concerns and escalations.
  • Manage client expectations across all communication channels (phone, email, remote support, and onsite engagements).
  • Support both reactive support efforts and proactive service initiatives, including scheduled client visits.
  • Partner with leadership and account management teams to improve client satisfaction and retention.

Process Improvement & SOP Management
  • Identify gaps in Standard Operating Procedures (SOPs) and lead efforts to develop, refine, and document processes.
  • Ensure the team follows established procedures for routine tasks such as user provisioning, workstation setup, and system configuration.
  • Continuously improve workflows to increase efficiency, consistency, and service quality.

Documentation & System Integrity
  • Enforce timely, accurate, and thorough documentation of all service activities within the ticketing system.
  • Ensure consistency in documentation for assets, configurations, credentials, and processes.
  • Maintain high standards for documentation quality to support operational continuity and compliance.

Performance Monitoring & Reporting
  • Monitor and report on key service delivery metrics, including SLA compliance, ticket response/resolution times, backlog, and service quality.
  • Manage dashboards and reporting tools to provide visibility into team performance, risks, and service trends.
  • Drive continuous improvement initiatives based on measurable performance data.

Qualifications
  • Required: Proven experience in a Service Desk or Service Delivery leadership role within an MSP environment.
  • Required: Strong understanding of ticketing systems (e.g., Autotask, ConnectWise) and service management workflows.
  • Required: Experience managing SLAs, KPIs, and service delivery performance metrics.
  • Required: Excellent leadership, communication, and organizational skills.
  • Required: Experience in an MSP (Managed Service Provider) environment
  • Preferred: ITIL Certification (v4 or v5 Foundation or higher)
  • Preferred: Experience working with diverse network stacks (Ubiquiti, SOPHOS, SonicWALL, Fortinet, etc.)
  • Preferred: Experience working with Kaseya products (Datto RMM, IT Glue, Rocketcyber, SAAS Alerts, etc.)

Core Competencies
  • Service delivery ownership and accountability
  • Client relationship management
  • Team leadership and coaching
  • Process development and continuous improvement
  • Data-driven decision-making
  • Escalation and incident management

Apply