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Desk Manager Jobs in Riverside, CA (NOW HIRING)

Onsite Computing

Service Desk Manager

Corona, CA · On-site

The Service Desk Manager serves as both an internal leader and external client liaison, ensuring consistent service delivery, strong communication, and continuous improvement across all support ...

Onsite Computing, Inc

Service Desk Manager

Corona, CA · On-site

$85K - $105K/yr

Position Overview The Service Desk Manager is responsible for overseeing the performance and day-to-day operations of the Service Desk, ensuring the delivery of high-quality IT support services to ...

Fragomen

I9 Help Desk Manager

Ontario, CA

Fragomen's Help Desk Manager position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities.

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

Service Desk Manager - Tier II Department: Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking an ...

Sagemont Hotels

Front Desk Agent

Loma Linda, CA · On-site

$17/hr

Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS). * Balance all front desk cash, credit, and room charge transactions in ...

San Manuel

Supervisor, Hotel Front Desk

Patton, CA · On-site

$17 - $22/hr

Front Desk Supervisor Under the direction of the Manager, Front Desk, the Supervisor, Front Desk is responsible for ensuring the Front Desk Team creates a pleasurable experience for all guests ...

PacSun

Sr Mgr Service Desk

Anaheim, CA · On-site

$124K - $131K/yr

Managing the in-house service desk, including those in remote facilities. Administering hourly employees, Planning, and maintaining staff through holidays and PTO. Project management for in-house ...

Mia Salonspa

Salon Front Desk Supervisor

Rancho Cucamonga, CA · On-site

$17.25 - $22.25/hr

Manage appointment bookings and staff schedules efficiently. Train and mentor front desk staff to enhance service quality. Handle customer inquiries and resolve issues promptly. Maintain a clean and ...

HYATT Hotels

Front Desk Supervisor

Ontario, CA · On-site

$17.25 - $22.25/hr

Monitor room availability and offer Rooms Division Manager and GM assistance in yield management and restrictions. * Handle safe deposits by guests per established procedures. * Keep lobby and desk ...

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All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Riverside, CA

Desk Manager information

See Riverside, CA salary details

$31.3K

$133.3K

$166.9K

How much do desk manager jobs pay per year?

As of Jul 7, 2026, the average yearly pay for desk manager in Riverside, CA is $133,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,300.00 and $163,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desk Manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a Desk Manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What are Desk Managers?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are high paying manager jobs?

High-paying manager jobs include executive roles such as chief executive officer, chief financial officer, and vice president, which often require extensive experience and advanced degrees. Other well-compensated management positions include IT managers, sales managers, and project managers in specialized industries, often offering salaries significantly above average for managerial roles.

What is the highest paying desk job?

The highest paying desk jobs are often executive or senior management roles such as Chief Executive Officer (CEO), Chief Operating Officer (COO), or Chief Financial Officer (CFO), which typically involve overseeing company operations and strategic decision-making. These positions usually require extensive experience, advanced degrees, and leadership skills, and they can offer salaries in the high six or seven figures annually. For roles like a Desk Manager, salaries vary based on industry, location, and company size, but executive-level positions generally command the highest compensation.

What jobs pay 4000 a week without a degree?

For a Desk Manager, high weekly pay of $4,000 typically requires extensive experience, strong organizational skills, and often managerial or supervisory responsibilities. Such earnings are more common in senior roles within industries like hospitality, logistics, or corporate administration, often with additional certifications or specialized training. Most jobs paying this amount without a degree are in sales, real estate, or entrepreneurial ventures that rely on commissions or performance-based pay.

Is getting a helpdesk job hard?

A helpdesk or desk manager position typically requires good communication skills, technical knowledge, and problem-solving abilities. While some roles may require certifications or experience, entry-level positions are often accessible with relevant training and a customer service background.
What are the most commonly searched types of Desk jobs in Riverside, CA? The most popular types of Desk jobs in Riverside, CA are:
What job categories do people searching Desk Manager jobs in Riverside, CA look for? The top searched job categories for Desk Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Desk Manager jobs? Cities near Riverside, CA with the most Desk Manager job openings:
Desk Manager jobs near you
Service Desk Manager

Service Desk Manager

Onsite Computing

Corona, CA • On-site

Full-time

Posted 15 days ago

Job description

Salary: $85,000-$105,000/yr DOE

Position Overview

The Service Desk Manager is responsible for overseeing the performance and day-to-day operations of the Service Desk, ensuring the delivery of high-quality IT support services to clients. This role drives service excellence through effective team leadership, process optimization, and accountability to service level agreements (SLAs) and key performance indicators (KPIs). The Service Desk Manager serves as both an internal leader and external client liaison, ensuring consistent service delivery, strong communication, and continuous improvement across all support functions.


Key Responsibilities

Service Desk Operations

  • Manage and monitor incoming service requests, calls, and ticket queues to ensure timely and efficient response.
  • Assign, prioritize, and balance workload across the support team based on urgency, impact, and SLA requirements.
  • Act as the primary escalation point for complex issues, coordinating resolution efforts across technical teams.
  • Ensure consistent adherence to service delivery standards and operational workflows.

Team Leadership & Development

  • Lead, mentor, and develop service desk personnel through regular coaching, feedback, and performance reviews.
  • Identify training needs and implement development plans to improve technical and customer service skills.
  • Foster a collaborative team environment, addressing conflicts and promoting accountability.
  • Organize and support team-building initiatives to strengthen engagement and morale.

Service Delivery & Client Management

  • Act as a liaison between clients and the service desk to address service delivery concerns and escalations.
  • Manage client expectations across all communication channels (phone, email, remote support, and onsite engagements).
  • Support both reactive support efforts and proactive service initiatives, including scheduled client visits.
  • Partner with leadership and account management teams to improve client satisfaction and retention.

Process Improvement & SOP Management

  • Identify gaps in Standard Operating Procedures (SOPs) and lead efforts to develop, refine, and document processes.
  • Ensure the team follows established procedures for routine tasks such as user provisioning, workstation setup, and system configuration.
  • Continuously improve workflows to increase efficiency, consistency, and service quality.

Documentation & System Integrity

  • Enforce timely, accurate, and thorough documentation of all service activities within the ticketing system.
  • Ensure consistency in documentation for assets, configurations, credentials, and processes.
  • Maintain high standards for documentation quality to support operational continuity and compliance.

Performance Monitoring & Reporting

  • Monitor and report on key service delivery metrics, including SLA compliance, ticket response/resolution times, backlog, and service quality.
  • Manage dashboards and reporting tools to provide visibility into team performance, risks, and service trends.
  • Drive continuous improvement initiatives based on measurable performance data.


Qualifications

  • Required: Proven experience in a Service Desk or Service Delivery leadership role within an MSP environment.
  • Required: Strong understanding of ticketing systems (e.g., Autotask, ConnectWise) and service management workflows.
  • Required:Experience managing SLAs, KPIs, and service delivery performance metrics.
  • Required: Excellent leadership, communication, and organizational skills.
  • Required: Experience in an MSP (Managed Service Provider) environment
  • Preferred: ITIL Certification (v4 or v5 Foundation or higher)
  • Preferred: Experience working with diverse network stacks (Ubiquiti, SOPHOS, SonicWALL, Fortinet, etc.)
  • Preferred: Experience working with Kaseya products (Datto RMM, IT Glue, Rocketcyber, SAAS Alerts, etc.)


Core Competencies

  • Service delivery ownership and accountability
  • Client relationship management
  • Team leadership and coaching
  • Process development and continuous improvement
  • Data-driven decision-making
  • Escalation and incident management