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Desk Assistant Jobs in Decatur, AL (NOW HIRING)

Ascent Hospitality

Front Desk Agent

Huntsville, AL · On-site

$13.50 - $17.25/hr

Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue ...

ISSA Personal Trainers

Front Desk

Athens, AL · On-site

$9/hr

Front Desk Representative The Front Desk Representative will greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. Benefits * Bonus based ...

Issa

Front Desk

Athens, AL · On-site

$9/hr

Front Desk Representative The Front Desk Representative will greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. Benefits * Bonus based ...

kgs

Service Desk Support Specialist

Huntsville, AL · On-site

The Service Desk Support specialist will operate within a state-of-the-art service desk environment ... Categorize and prioritize incidents according to AMC G-6's priority matrix * Assist with scheduling ...

Ascent Hospitality

Marriott Front Desk Agent

Huntsville, AL · On-site

$13.50 - $17.25/hr

Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue ...

kgs

Service Desk Support Specialist

Huntsville, AL · On-site

The Service Desk Support specialist will operate within a state-of-the-art service desk environment ... Categorize and prioritize incidents according to AMC G-6's priority matrix * Assist with scheduling ...

Ascent Hospitality

Marriott Front Desk Agent

Huntsville, AL · On-site

$14 - $17.75/hr

Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue ...

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All JobsDesk JobsDesk Assistant JobsDesk Assistant Jobs in Decatur, AL

Desk Assistant information

See Decatur, AL salary details

$9

$19

$31

How much do desk assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for desk assistant in Decatur, AL is $19.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Desk Assistant vs Receptionist?

AspectDesk AssistantReceptionist
Required CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; customer service skills often preferred
Work EnvironmentOffice, hospital, school, or hotel front deskFront desk, office reception, hotel lobby, healthcare facilities
Employer & Industry UsageEducational institutions, healthcare, corporate offices, hospitalityHotels, healthcare, corporate offices, government buildings
Common Search & Comparison IntentYesYes

The main difference between a Desk Assistant and a Receptionist lies in their typical work environments and specific responsibilities. While both roles involve front desk duties and customer interaction, Desk Assistants often support administrative tasks in educational or healthcare settings, whereas Receptionists primarily handle guest or visitor reception in hospitality or corporate environments. Understanding these distinctions can help job seekers identify the right role for their skills and career goals.

What are some common challenges faced by desk assistants, and how can they effectively manage them?

Desk Assistants often handle multiple tasks simultaneously, such as greeting visitors, managing phone calls, and coordinating schedules. One common challenge is balancing these competing priorities while maintaining a positive and professional demeanor. Effective Desk Assistants use strong organizational skills, prioritize urgent requests, and communicate clearly with both team members and visitors. Adapting quickly to changing situations and using available technology can also help manage a fast-paced environment.

What are the key skills and qualifications needed to thrive as a desk assistant, and why are they important?

To thrive as a Desk Assistant, you need strong organizational skills, attention to detail, and basic administrative knowledge, often supported by a high school diploma or equivalent. Familiarity with office software like Microsoft Office Suite, phone systems, and scheduling tools is typically required. Excellent communication, a customer-service mindset, and the ability to multitask set outstanding Desk Assistants apart. These skills ensure efficient front-desk operations, positive visitor experiences, and effective support for office staff.

What is a desk assistant?

Desk assistants are support staff who help manage the front desk or reception area of an organization. Their duties typically include greeting visitors, answering phone calls, handling inquiries, sorting mail, and providing administrative support to other staff members. Desk assistants play a vital role in ensuring smooth day-to-day operations and creating a welcoming environment for guests and employees alike.
What are the most commonly searched types of Desk jobs in Decatur, AL? The most popular types of Desk jobs in Decatur, AL are:
What are popular job titles related to Desk Assistant jobs in Decatur, AL? For Desk Assistant jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Desk Assistant jobs in Decatur, AL look for? The top searched job categories for Desk Assistant jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Desk Assistant jobs? Cities near Decatur, AL with the most Desk Assistant job openings:
Desk Assistant jobs near you

Help Desk Team Lead | Onsite @ Oakwood University

Ellucian

Huntsville, AL • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 25 days ago

Job description

Together we are powering the future of Higher Education
Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.
About the Opportunity
Work Schedule & Location
  • Location: Onsite at Oakwood University
  • Schedule: 5 days per week onsite
  • Business Casual attire
  • Hours:
    • Monday-Thursday: 8:00 AM - 5:30 PM
    • Friday: 8:00 AM - 12:00 PM

As a Help Desk Team Lead, this position leads the Oakwood University Information Technology (OUIT) User Services team in day-to-day service desk operations, including technical support, ticket prioritization, escalation handling, staff guidance, and student worker coordination. This is an onsite, customer-facing role that requires the incumbent to lead by example.
In addition to advanced Tier 3 support, this role carries functional responsibility for identity and access support, endpoint governance, documentation standards, and process improvement aligned with ITIL/ITSM and applicable security frameworks. The Team Lead is expected to model punctuality, reliable attendance, professional integrity, accountability, sound judgment, and composure under pressure.
Where you will make an impact
Team Lead and Supervisory
  • Lead day-to-day User Services operations, including service desk workflow, ticket prioritization, escalation handling, and workload coordination in alignment with CIO direction.
  • Delegate work to Support Technicians and student workers based on priority, skill set, workload, and coverage needs.
  • Serve as the first-level escalation point for complex, sensitive, or high-priority tickets; escalate matters to the CIO when appropriate.
  • Provide technical guidance, mentoring, training, and quality checks to improve team performance and ticket resolution standards.
  • Lead team stand-ups, briefings, or operational check-ins as directed.
  • Identify recurring support issues and recommend systemic improvements that reduce repeat incidents and improve service desk efficiency.
  • Model punctuality, professional integrity, reliable attendance, accurate timekeeping, truthful status reporting, and readiness during scheduled coverage periods.
  • Prioritize competing incidents, requests, projects, and operational responsibilities while maintaining composure, professionalism, and timely communication of blockers, risks, and service impacts.

Technical Support
  • Provide advanced Tier 3 technical support and troubleshooting for OUIT-supported systems, hardware, software, peripherals, and user productivity tools.
  • Advise, train, and assist faculty, staff, students, and guest lecturers, ensuring timely and professional responses to service requests and concerns.
  • Resolve complex issues using remote diagnostic/remediation tools or onsite support at user locations.
  • Test and evaluate proposed software and hardware for efficiency, reliability, compatibility, and supportability.
  • Assist network/systems and applications teams with end-user connectivity, stability, application, and device issues.
  • Support VoIP services and associated devices.
  • Provide onsite and event support, including occasional after-hours coverage during peak university operations.

Identity, Access, and Endpoint Management
  • Manage Active Directory user and computer objects, network print services, and assigned identity/access workflows, including access auditing and user lifecycle tasks.
  • Manage centralized operating system deployment and endpoint management platforms, such as SCCM, WDS, Jamf, Intune, WSUS, or equivalent tools.
  • Support endpoint patching, MFA enforcement, Windows compliance upgrades, and endpoint security initiatives.
  • Develop and maintain endpoint standards for OUIT assets, including configuration, deployment, lifecycle, and documentation requirements.

Asset Inventory and Compliance
  • Develop and maintain accurate inventory records for end-user IT equipment.
  • Support Snipe-IT governance, device lifecycle tracking, and asset compliance requirements.
  • Supervise and support major computer system, laptop, and similar deployment projects.

Documentation, Reporting, and Development
  • Create and maintain process documentation, knowledge base articles, and self-help resources for training, awareness, and team consistency.
  • Produce ticket trend reports and identify patterns that may require corrective action or service improvement.
  • Implement desktop standards and best practices; contribute to Service Desk strategy and the System Security Plan as directed.
  • Contribute to annual work plans, learning plans, policy development, and assigned projects.
  • Maintain ongoing professional development through certifications, technical training, and industry awareness.
  • Model the documentation and communication standards expected of the User Services team.

What you will bring
  • 2+ years of related technical support experience at a Tier 2 or Tier 3 level.
  • Demonstrated leadership, mentoring, training, or team coordination experience.
  • Advanced troubleshooting experience with Windows and Apple computers, including hardware, software, peripherals, and end-user productivity systems.
  • Experience using a service desk platform; ServiceNow experience preferred.
  • Working knowledge of Active Directory, Microsoft user/device management, endpoint deployment, patching, network printing, and common end-user support tools.
  • Proven ability to communicate technical issues clearly to non-technical stakeholders and maintain accurate ticket documentation.
  • Demonstrated record of punctuality, reliable attendance, schedule adherence, professional integrity, and consistent follow-through in an onsite, customer-facing environment.
  • Proven ability to manage time and stress effectively, prioritize competing incidents, requests, and projects, communicate blockers early, and maintain service quality under pressure.
  • Experience with incident management, root cause analysis, customer service excellence, and process improvement.
  • Exposure to governance, risk, compliance, ITIL/ITSM, or related operational frameworks.
  • CompTIA A+, Network+, Security+, or equivalent certification.
  • Ability to work onsite 5 days per week and reliably report ready to work at scheduled start times.
  • Ability to traverse campus, work around/under desks and equipment, and move equipment weighing up to 50 lbs.

Extra credit
  • Experience in a higher education environment.
  • Familiarity with ITIL, ADKAR, and structured change management practices.
  • Familiarity with Microsoft user and device management, Group Policy Objects, Jamf, Intune, SCCM, WDS, WSUS, or similar endpoint management platforms.
  • Additional industry certifications relevant to service desk, endpoint management, cybersecurity, identity/access management, or ITSM.
  • Experience supporting campus events, classroom technology, or academic operations.

What makes #Ellucianlife
  • Comprehensive health coverage: medical, dental, and vision
  • Flexible time off
  • Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
  • 401k w/ match & BrightPlan - to help you save for the future
  • Parental Leave
  • 5 charitable days to support the community that supports us
  • Telemedicine
  • Wellness
    • Headspace Care (mental health)
    • Wellbeats (virtual fitness classes)
  • RethinkCare & Wellthy- caregiver support
  • Diversity and inclusion programs which provide access to internal employee resource groups
  • Employee referral bonuses to encourage the addition of great new people to the team
  • We Foster a learning culture with:
    • Education Assistance Program
    • Professional development opportunities
    • LinkedIn Learning

#LI-JG1
#On-site

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