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Desk Adjuster Jobs (NOW HIRING)

Liberty Mutual

Auto Claims Desk Adjuster Hybrid

Hayden, ID

$47K - $62K/yr

As a licensed claims adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help.

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Desk Adjuster information

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$37K

$75.2K

$127.5K

How much do desk adjuster jobs pay per year?

As of Jul 15, 2026, the average yearly pay for desk adjuster in the United States is $75,193.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $84,000.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Desk Adjuster?

Desk Adjusters typically spend their day reviewing and evaluating insurance claims, corresponding with policyholders, claimants, and service providers by phone or email, and documenting their findings in claims management systems. They work closely with field adjusters, underwriters, and other team members to gather information and ensure claims are handled efficiently. Most of the work is office-based (sometimes remote) and involves handling multiple claims at various stages. The role requires balancing investigative work with customer service, prioritizing tasks, and meeting deadlines. Regular collaboration with internal and external stakeholders makes strong communication and organizational skills essential.

What is a Desk Adjuster job?

A Desk Adjuster is an insurance claims professional who assesses and processes claims remotely, usually from an office setting. They review policy details, gather documentation, and communicate with policyholders, contractors, and other stakeholders to determine claim validity and settlement amounts. Unlike field adjusters, they do not conduct on-site inspections but rely on photos, reports, and other evidence. Their role is essential in ensuring timely and accurate claims processing while maintaining compliance with company policies and regulations.

Is claim adjusting a dying field?

Claim adjusting is a stable profession with ongoing demand, especially as insurance claims continue to grow due to various risks. Desk adjusters, who evaluate claims from an office setting, are increasingly using technology and digital tools, but the need for experienced adjusters remains steady across the industry.

Do desk adjusters get paid for denying claims?

Desk adjusters are typically paid a salary or hourly wage regardless of whether they approve or deny claims. Their compensation is based on their role and experience, not on the outcome of individual claims. Denying claims is part of their job to ensure accurate and fair assessments, and it does not directly affect their pay.

What is a desk adjuster?

A desk adjuster is an insurance claims professional who evaluates and processes claims from policyholders primarily through phone, email, or written communication. They review claim details, determine coverage, and authorize settlements without visiting the site, often using claims management software and requiring knowledge of insurance policies. This role typically involves strong communication skills and attention to detail.

What type of adjuster gets paid the most?

In the insurance industry, independent or catastrophe adjusters tend to earn higher salaries than staff or desk adjusters due to their specialized skills and often higher workload during large-scale claims. Catastrophe adjusters, who handle major disaster claims, typically receive higher pay and may work on a contract basis with additional per-claim or per-day compensation. Advanced certifications and experience can also lead to higher earnings for adjusters in specialized roles.

What are the key skills and qualifications needed to thrive in the Desk Adjuster position, and why are they important?

To thrive as a Desk Adjuster, you need a solid understanding of insurance policies, claims processes, and investigative techniques, typically supported by experience in claims or a related field. Familiarity with claims management software, estimating tools, and sometimes industry certifications such as AIC or CPCU are valuable assets. Strong analytical thinking, attention to detail, effective written and verbal communication, and excellent organizational skills set top performers apart. These skills ensure precise and timely claim resolutions while maintaining positive customer interactions and meeting regulatory requirements.

More about Desk Adjuster jobs
What cities are hiring for Desk Adjuster jobs? Cities with the most Desk Adjuster job openings:
What are the most commonly searched types of Desk Adjuster jobs? The most popular types of Desk Adjuster jobs are:
What states have the most Desk Adjuster jobs? States with the most job openings for Desk Adjuster jobs include:
What job categories do people searching Desk Adjuster jobs look for? The top searched job categories for Desk Adjuster jobs are:
Desk Adjuster jobs near you
Infographic showing various Desk Adjuster job openings in the United States as of July 2026, with employment types broken down into 2% Internship, 93% Full Time, 2% Part Time, and 3% Contract. Highlights an 81% Physical, 6% Hybrid, and 13% Remote job distribution, with an average salary of $75,193 per year, or $36.2 per hour.
Senior Property Adjuster - El Paso, TX

Senior Property Adjuster - El Paso, TX

Engle Martin & Associates

El Paso, TX • On-site, Remote

Full-time

Re-posted 7 days ago

Job description


TITLE: Senior Property Adjuster
DEPARTMENT: EMA Loss Adjusting
REPORTS TO: Claims Manager
STATUS: Regular, Full-Time, Exempt
This is a field position in the El Paso, TX market. This is not a desk adjuster position.
SUMMARY OF JOB PURPOSE:
The Senior Property Adjuster effectively determines and communicates the extent of loss or damage associated with commercial property claims in a variety of business classes. The Senior Property Adjuster is typically assigned loss or damage assessments in a moderate cost range, based on incumbent's experience and demonstrated ability for handling larger or more complex claims.
PRIMARY JOB RESPONSIBILITIES:
  • Investigates insurance claims in any of a variety of settings, including, but not limited to, retail establishments, private or public office buildings, commercial habilitation, hospitality, corporate facilities, transportation sites, manufacturing sites, governmental facilities, schools, clinics, or hospitals; assesses loss or damage resulting from various events including, but not limited to, inclement or catastrophic weather, earthquakes, fire, vandalism, or accidents. May be called upon to assess time-element and builders' risk losses.
  • Uses a knowledge of property and construction, and/or knowledge of the specific industry or business affected, as typically achieved through significant commercial property loss adjusting experience, personally conducts property inspections and photographs claim sites as necessary to depict and substantiate losses or damage, or the lack thereof.
  • Through interviewing or other methods, obtains necessary information from the claimant and from experts such as architects, engineers, builders, construction workers, police officers, health care practitioners, accountants, and others to fully and accurately assess the extent of the loss. Interacts effectively with, and may be required to coordinate efforts of, diverse team of experts.
  • Works cooperatively with expert witnesses, attorneys, public adjusters, and carrier's examiners as needed to conduct investigations, confirm findings and support evaluations.
  • Applies a thorough understanding of insurance policies and policy interpretation, establishing appropriate loss estimates based on all relevant information and findings; demonstrates understanding of a variety of coverage and loss types.
  • Recommends the reasonable and proper amount the insurance company should pay on a claim.
  • Ensures the accuracy of information collected and reported and guards against fraudulent claims.
  • Prepares accurate, clear, thorough, and concise reports and letters to insurance carriers, providing conclusions and recommendations. Follows established policies, procedures, and processes in preparing information, exercising sound judgment in applying these to potentially costly losses or involved situations, and submits reports and documents in a timely manner and in accordance with insurer's standards and expectations. Effectively uses software systems such as Xactimate as necessary to produce accurate estimates.
  • Maintains accurate, thorough field notes, journal entries, and time and expense records as required. Submits reimbursement reports in keeping with organization and client policies, procedures, and practices and with accepted industry standards. Applies knowledge of both time-and-expense and fee-for-service procedures, according to the stipulations of the agreement with the insurer.
  • Follows EM policy and practices and incorporates sound judgment in formulating recommendations and completing evaluations and reports.
  • Prepares and conducts presentations and produces special reports for insurance carriers as assigned or required.

REQUIRED EDUCATION & EXPERIENCE:
  • Bachelor's Degree Preferred
  • 2-5 years' experience in commercial property loss adjusting; experience with catastrophe claims; wide range of experience in various classes and types of business risk, including manufacturing, retail, industrial, habitational, and hospitality.
  • Ability to understand claims adjudication process with sound knowledge of commercial and residential construction industries.
  • Knowledge of property claim law.
  • Active license, or ability to promptly obtain such, in the assigned state(s).

Desired Knowledge, Skills & Abilities:
  • Exceptional written and verbal communication skills.
  • Ability to manage multiple priorities and meet deadlines.
  • Passionate about providing exceptional customer service.
  • Skilled in analyzing, interpreting, and reporting pertinent information (discerning the essential from the non-essential).
  • Strong research and investigative skills.
  • Conflict resolution and persuasion abilities
  • Organized and detail oriented.
  • Excellent problem solving and critical thinking skills.
  • Ability to work both independently and as part of a team
  • Microsoft Word, Microsoft Excel, Xactimate, Corelogic, and ability and openness to adapt to new technologies

WORKING CONDITIONS:
Frequently requires work to be performed at the site of the property damage or loss, including locations where disasters or catastrophes have occurred. May require evening, overnight, and weekend travel and work. During catastrophes, required travel could last 2 weeks or more. The incumbent could be exposed to outside weather and environmental conditions, including, but not limited to, extreme heat, cold, and precipitation. Could also be exposed to inside environmental conditions, including, but not limited to noise, vibrations, proximity to moving mechanical parts, electrical current, heights, chemicals, fumes, odors, dusts, mists, gases, or poor ventilation.
The incumbent may be required to work in close quarters, crawl spaces, small, enclosed rooms, narrow aisles, passageways, or other enclosed areas, requiring physical agility and resistance to claustrophobia. The incumbent may be required to work in high areas such as roofs or scaffolding, requiring physical agility, balance, and resistance to acrophobia.
PHYSICAL ACTIVITIES AND REQUIREMENTS:
In addition to the working conditions and associated physical activities and requirements above, the incumbent may be required to climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, finger, grasp, or feel, especially in the course of investigating and assessing property damage; these requirements may include the need to lift weights of up to 50 pounds, including a ladder.
The work requires close visual acuity, with or without correction, to prepare reports containing words, symbols, and numerical figures; the incumbent is required to view a computer terminal, use a keyboard, read printed documents, make detailed visual inspections, perceive color, perceive depth, and have a sufficient field of vision to carry out all inspection and related duties.

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