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Desk Adjuster Jobs (NOW HIRING)

Liberty Mutual

Auto Claims Desk Adjuster Hybrid

Prescott, AZ · On-site

$48K - $63K/yr

As a licensed claims adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help.

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Desk Adjuster information

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$37K

$75.2K

$127.5K

How much do desk adjuster jobs pay per year?

As of Aug 20, 2026, the average yearly pay for desk adjuster in the United States is $75,193.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $84,000.00 per year, depending on experience, location, and employer.

What is a desk adjuster?

A Desk Adjuster is an insurance claims professional who assesses and processes claims remotely, usually from an office setting. They review policy details, gather documentation, and communicate with policyholders, contractors, and other stakeholders to determine claim validity and settlement amounts. Unlike field adjusters, they do not conduct on-site inspections but rely on photos, reports, and other evidence. Their role is essential in ensuring timely and accurate claims processing while maintaining compliance with company policies and regulations.

What does a desk adjuster do?

Desk Adjusters typically spend their day reviewing and evaluating insurance claims, corresponding with policyholders, claimants, and service providers by phone or email, and documenting their findings in claims management systems. They work closely with field adjusters, underwriters, and other team members to gather information and ensure claims are handled efficiently. Most of the work is office-based (sometimes remote) and involves handling multiple claims at various stages. The role requires balancing investigative work with customer service, prioritizing tasks, and meeting deadlines. Regular collaboration with internal and external stakeholders makes strong communication and organizational skills essential.

What are the key skills and qualifications needed to thrive as a desk adjuster?

To thrive as a Desk Adjuster, you need a solid understanding of insurance policies, claims processes, and investigative techniques, typically supported by experience in claims or a related field. Familiarity with claims management software, estimating tools, and sometimes industry certifications such as AIC or CPCU are valuable assets. Strong analytical thinking, attention to detail, effective written and verbal communication, and excellent organizational skills set top performers apart. These skills ensure precise and timely claim resolutions while maintaining positive customer interactions and meeting regulatory requirements.

Do desk adjusters work from home?

Many desk adjusters work remotely, especially those handling claims and documentation, which can be done from a home office with internet access. However, some roles may require in-office presence for meetings, training, or claim inspections, depending on the employer and specific job duties.
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Desk Adjuster jobs near you
Infographic showing various Desk Adjuster job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $75,193 per year, or $36.2 per hour.

Property Claims Representative (Desk Adjuster)

Hastings Mutual Insurance Company

Hastings, MI • On-site

Full-time

Retirement, PTO

Re-posted 4 days ago

Job description

Deliver fair, timely outcomes on property claims while supporting customers through the moments that matter most.

Hastings Insurance is seeking a Property Claims Representative (Desk Adjuster) to join our Claim team. This role is responsible for investigating, evaluating, and resolving property claims from initial report through final settlement, all within a desk-based environment. You will play a key role in delivering a smooth and supportive claim experience, balancing customer service with sound decision-making and attention to detail.

 Location & Work Eligibility Requirements:
  • This position is posted at our base claim representative level, with flexibility to consider more experienced property adjusters for alignment at a higher level based on background and expertise.
  • Candidates newer to property claims should be located within a reasonable distance of our Hastings, Michigan headquarters to support in-person training and onboarding.
  • Experienced property adjusters may be considered for remote work within our five-state footprint of Michigan, Ohio, Indiana, Illinois, or Wisconsin.
  • Regardless of location, this role follows a standard Monday through Friday schedule during our core business hours of 8:00 a.m. to 4:30 p.m.
 What You’ll Do:
  • Manage a personal caseload of property claims from initial assignment through resolution.
  • Investigate losses by reviewing claim details, gathering documentation, and assessing coverage.
  • Evaluate damages and determine appropriate settlement outcomes within authority.
  • Communicate clearly and consistently with policyholders, agents, and vendors throughout the claim process.
  • Review estimates, invoices, and supporting documentation to ensure accuracy and completeness.
  • Coordinate with contractors, adjusters, and other service providers as needed.
  • Identify and pursue salvage and subrogation opportunities when applicable.
  • Establish and maintain appropriate reserves throughout the life of each claim.
  • Document all claim activity thoroughly and accurately within the claim system.
  • Identify potential fraud indicators and refer as appropriate.
  • Collaborate with internal partners across underwriting, loss control, and other departments.
  • Participate in ongoing learning and development to build claim knowledge and expertise.
 What You’ll Bring:
  • Bachelor’s degree preferred or equivalent combination of education and experience.
  • Prior experience in property claims adjusting preferred for more experienced candidates.
  • Strong customer service and communication skills.
  • Ability to make sound decisions and apply critical thinking in claim situations.
  • Comfort managing multiple tasks and priorities in a structured environment.
  • Basic computer skills, including Microsoft Office.
  • Strong organizational skills and attention to detail.
  • Ability to work both independently and as part of a team.
 About Hastings Insurance:

For more than 135 years, Hastings Insurance has helped individuals, families, and businesses protect what matters most. As a trusted partner to independent agents and policyholders, we've earned a reputation for financial strength, exceptional service, and long-term stability, including an A (Excellent) financial strength rating from A.M. Best.

While we're proud of our history, we're equally focused on the future. We're investing in technology, strengthening partnerships with independent agents, and continuously evolving our products and services to meet the changing needs of our customers.

Just as importantly, we're investing in our people. Employees enjoy a collaborative, down-to-earth culture where initiative is valued, growth is encouraged, and good work is recognized. We offer competitive pay and benefits, including a 401(k) with company matching contributions, generous paid time off, tuition and professional development assistance, and company performance-based incentive compensation opportunities. 

 Our Organizational Commitment:

At Hastings Insurance, we believe our people are our greatest strength. We foster a workplace where employees are treated with respect, supported in their growth, and empowered to contribute. We know that diverse perspectives lead to stronger collaboration, better decisions, and better outcomes for our customers and communities.

We are proud to be an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any legally protected characteristic.

If you require a reasonable accommodation during the application or interview process, please contact our Talent Acquisition team at 800-442-8277.

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