Desk Adjuster Jobs (NOW HIRING)

Position Summary

Apex Claims Management is seeking an experienced and highly organized Desk Adjuster to support high-volume property claims operations.

This role is responsible for managing a fast-moving inventory of property claims from initial assignment through resolution, including payment handling, supplement review, recoverable depreciation processing, and claim progression oversight.

The Desk Adjuster serves as the primary point of contact for policyholders, agents, contractors, field adjusters, and carrier representatives while ensuring claims are actively advanced in alignment with client service expectations and contractual SLAs.

This is a high-accountability, production-driven role. Success requires urgency, ownership, strong policy understanding, disciplined follow-up, and the ability to independently manage competing priorities without allowing claims to become dormant.

Core Responsibilities

• Provide same-day contact attempts on newly assigned claims whenever operationally possible.
• Maintain active ownership of assigned claim inventory and prevent unnecessary claim dormancy.
• Ensure consistent file movement, follow-up activity, and documented claim progression.
• Return policyholder, agent, contractor, and vendor calls and voicemails promptly.
• Review incoming reports, documents, and communications daily and take appropriate action without delay.
• Establish claim reserves and document reserve rationale in accordance with client guidelines.
• Issue claim payments and process transactions accurately and timely, within assigned authority limits (up to $25,000), with clear and defensible payment documentation.
• Recognize and escalate claims that exceed payment authority thresholds for additional review and approval.
• Identify coverage issues and appropriately refer claims for denial consideration when supported by policy language, documentation gaps, or investigative findings (final denial authority resides with designated decision-makers).
• Review, evaluate, and process supplement requests in a timely manner, ensuring proper validation of scope changes, documentation, and policy alignment.
• Evaluate and process recoverable depreciation payments in accordance with policy provisions and settlement conditions.
• Maintain strong understanding and application of policy language when making claim decisions or recommendations.
• Update claim statuses, diaries, and documentation consistently and accurately in accordance with client requirements.
• Communicate effectively with all stakeholders to ensure clarity, responsiveness, and claim progression.
• Escalate complex coverage issues, litigation risk, or high-exposure claims appropriately.
• Support SLA adherence by proactively identifying delayed or stalled claims and escalating issues when necessary, including coordination with field management to maintain timeline expectations.
• Maintain complete, accurate, and audit-ready file documentation at all times.
• Participate in audits, quality reviews, and continuous improvement initiatives.

Performance Expectations

Success in this role is measured by consistent execution across:

• Timely first contact on new assignments
• Consistent claim activity with no unexplained dormancy
• Prompt reserve setting and documentation accuracy
• Timely supplement and recoverable depreciation handling
• Proper escalation of authority and coverage decisions
• SLA adherence across all assigned inventory
• Communication responsiveness and professionalism
• Accuracy and completeness of claim documentation
• Overall claim cycle time performance

Required Qualifications

• Minimum of 2+ years of property claims handling experience preferred
• Prior experience as a desk adjuster, inside adjuster, or claims examiner strongly preferred
• Strong understanding of property insurance policy interpretation and coverage application
• Experience managing multiple claims in a high-volume, deadline-driven environment
• Strong written and verbal communication skills
• High attention to detail and documentation accuracy
• Ability to work independently and make sound judgment decisions within authority limits
• Proficiency with claims systems and standard business applications
• Strong organizational and time management skills

Preferred Qualifications

• Experience working within TPA, independent adjusting, or carrier environments
• Familiarity with SLA-driven claims environments and performance scorecards

• Experience with systems such as FileTrac, Guidewire, Snapsheet, Symbility, Xactimate, or similar platforms

• Multi-state adjuster licensing
• Experience handling both daily and catastrophe property claims

Ideal Candidate Profile

The ideal candidate:

• Operates with urgency and consistent forward momentum on all files
• Understands that inactivity on claims creates SLA breaches and customer dissatisfaction
• Knows when to act independently and when to escalate decisions
• Is comfortable working within defined authority limits while escalating appropriately when thresholds are exceeded
• Demonstrates strong policy interpretation skills in real-world claim decisions
• Actively prevents claim stagnation through disciplined follow-up and documentation
• Maintains accountability for file progression rather than relying on field or external parties
• Balances customer service expectations with production and compliance requirements
• Treats each claim as an active workflow, not a static assignment

About Apex Claims Management

Apex Claims Management is a nationwide independent adjusting firm providing third-party claims administration services. Apex is committed to delivering “The Best Claims Experience” for our carrier partners, policyholders, and team members. Our organization emphasizes responsiveness, accountability, communication, and operational excellence in every aspect of claim handling.