Deposit Operations Associate Jobs in Tennessee (NOW HIRING)

About Us

Bank of Frankewing has been a trusted local financial resource, proudly serving our community with integrity and dedication. As a family-oriented institution, we prioritize building long-lasting relationships and creating a supportive work environment for our employees. With a legacy of service and commitment, we continue to provide personalized banking solutions that meet the needs of our customers and offer a great place to grow your career.

Position Summary

We are looking for an Account Review Specialist who would be responsible for conducting periodic reviews of deposit and customer accounts to ensure compliance with Bank policies, regulatory requirements, and internal controls. This position identifies exceptions, mitigates risk, ensures customer information is accurate and complete, and supports the Bank's BSA/AML, CIP, and operational compliance efforts. The Account Review Specialist works closely with branch personnel, Deposit Operations, Compliance, and other departments to resolve discrepancies and maintain accurate account records.

Essential Duties and Responsibilities

Account Review and Verification

• Perform periodic reviews of consumer and business deposit accounts.
• Verify account documentation is complete, accurate, and compliant with Bank policies and regulatory requirements.
• Review account ownership, signer authority, beneficial ownership, and customer identification records.
• Ensure required account documentation has been properly obtained, scanned, and retained.
• Identify and escalate documentation deficiencies and account exceptions.

Compliance and Risk Management

• Review accounts for adherence to Customer Identification Program (CIP), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and Beneficial Ownership requirements.
• Monitor account review schedules and ensure reviews are completed timely.
• Assist with compliance-related audits and examinations.
• Support BSA/AML monitoring efforts by identifying unusual account activity and escalating concerns appropriately.
• Maintain awareness of regulatory requirements affecting deposit accounts.

Account Maintenance and Quality Control

• Audit account changes and maintenance performed by branches and operations staff.
• Verify accuracy of account coding, tax reporting information, account ownership, and product classifications.
• Conduct quality control reviews and document findings.
• Track and report account exceptions and corrective actions.

Customer and Internal Support

• Serve as a resource to branch personnel regarding account documentation requirements.
• Communicate account exceptions and required corrections to branch staff.
• Assist customers and internal personnel with account research when appropriate.
• Provide recommendations to improve operational efficiency and account opening procedures.

Recordkeeping and Reporting

• Maintain detailed records of account reviews and corrective actions.
• Prepare reports related to account review activities, exceptions, and trends.
• Assist management in compiling information for audits, examinations, and compliance reviews.

Required Knowledge, Skills, and Abilities

• Knowledge of deposit account operations and banking regulations.
• Understanding of CIP, CDD, BSA/AML, OFAC, and beneficial ownership requirements.
• Strong attention to detail and organizational skills.
• Ability to analyze account documentation and identify exceptions.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality of customer and Bank information.
• Proficiency with core banking systems, Microsoft Office Suite, and imaging/document retention systems.
• Ability to prioritize multiple assignments and meet deadlines.

Education and Experience

Required:

• High school diploma or equivalent.
• Minimum of 2 years of banking experience, preferably in Deposit Operations, New Accounts, Compliance, or Branch Operations.

Preferred:

• Associate's or Bachelor's degree in business, finance, or related field or
• 3–5 years of community banking experience.
• Experience with account review, audit, compliance, or quality control functions.

Performance Expectations

• Completes assigned account reviews accurately and within established timeframes.
• Maintains low exception and error rates.
• Demonstrates strong knowledge of regulatory requirements.
• Works cooperatively with branches and other departments.
• Contributes to a culture of compliance, accuracy, and exceptional customer service.

Why Join Us?

• Be part of a mission-driven organization that makes a difference.
• Work alongside dynamic leaders and visionary board members.
• Enjoy opportunities for professional growth and development.
• Join a trusted, community-oriented institution with a legacy of 103 years in banking.

Ready to Join Our Team?

If you’re ready to take on this pivotal role and make an impact, we’d love to hear from you! Please send your resume and a brief cover letter explaining why you’re the ROCKSTAR we need to bhaywood@thebof.com.