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Dell Call Center Jobs (NOW HIRING)

Dell Medical School

Metabolic Geneticist

Austin, TX · On-site

The University of Texas Medical Center, anchored by Dell Medical School, is defining the future of ... Shared call with the other physicians in the section and with the clinical geneticists

Dell Medical School

Vascular Surgeon

Kyle, TX · On-site

$301K - $380K/yr

The role also includes active involvement in medical student education and general surgery resident training at Dell School of Medicine and Dell Seton Medical Center, with shared call ...

Stem Xpert

Helpdesk Support

Salt Lake City, UT

$19.25 - $26.25/hr

A+, MCP, Dell or other industry identified certifications are preferred but not required ... If they have had previous call center experience that certainly helps, but without the basic skills ...

Ascension

Pediatric Otologist

Austin, TX · On-site

$7.0K/mo

... call expectation * Dell Children's, the only Pediatric Level I Trauma Center in the region, serves 46 Counties * Part of Ascension, a national nonprofit faith based health system Why Physicians ...

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All JobsDell Call Center Jobs

Dell Call Center information

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How much do dell call center jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for dell call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

Is IT hard to get hired at Dell?

Getting hired for a call center position at Dell typically requires good communication skills, customer service experience, and the ability to work in a fast-paced environment. The hiring process may include interviews, assessments, and background checks, but it is generally accessible to candidates who meet the job requirements and demonstrate relevant skills.

What are the key skills and qualifications needed to thrive as a Dell Call Center Representative, and why are they important?

To thrive as a Dell Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer troubleshooting is typically required. Patience, active listening, and resilience are essential soft skills for handling diverse customer interactions and resolving issues effectively. These skills and qualities are vital for ensuring customer satisfaction, efficient issue resolution, and positive brand representation.

How much does Dell pay an hour?

Dell call center agents typically earn between $12 and $20 per hour, depending on experience, location, and shift. The role may also include benefits such as bonuses and paid training, with schedules often involving full-time hours and customer service skills being essential.

What is a Dell Call Center representative?

A Dell Call Center representative is a customer service professional who assists Dell customers with inquiries, technical support, product information, and troubleshooting over the phone or through online channels. They serve as the first point of contact for customers seeking help with Dell products and services, including laptops, desktops, and accessories. Their responsibilities include resolving issues, processing orders, and ensuring customer satisfaction. Dell Call Center representatives are trained to handle a wide range of questions and provide solutions efficiently.

What are some common challenges faced by Dell Call Center representatives, and how can applicants prepare for them?

Dell Call Center representatives often encounter challenges such as handling high call volumes, resolving complex technical issues, and managing customer expectations. To prepare, applicants should develop strong communication and problem-solving skills, be ready to learn Dell’s product lines, and practice remaining calm under pressure. Being comfortable with using customer relationship management (CRM) software and working as part of a team will also help you navigate the fast-paced environment effectively.

How much do Dell employees get paid?

Dell call center employees typically earn an hourly wage ranging from $12 to $20, depending on experience and location. Many roles also include benefits such as health insurance and paid time off, with some positions offering performance-based bonuses.

What is the difference between Dell Call Center vs Dell Customer Service Representative?

AspectDell Call CenterDell Customer Service Representative
Primary RoleHandling inbound/outbound customer calls, technical support, troubleshootingAssisting customers with product inquiries, order processing, and basic support
Required SkillsCommunication, problem-solving, technical knowledgeCustomer service, communication, product knowledge
Work EnvironmentCall center setting, team-based, fast-pacedCall center or remote, customer-focused, supportive environment
CertificationsTechnical certifications may be preferredCustomer service certifications optional

The Dell Call Center typically involves technical support and troubleshooting for customers, requiring technical skills and certifications. In contrast, Dell Customer Service Representatives focus on general customer inquiries, order processing, and product information, often with less technical certification requirements. Both roles are based in call centers and emphasize strong communication skills, but they differ in technical complexity and scope of support.

Does Dell have work from home?

Dell Call Center positions often offer remote work options, allowing employees to perform their duties from home. These roles typically require strong communication skills and familiarity with customer service tools, and remote work availability can vary by position and location. Candidates should check specific job listings for current remote work opportunities.
More about Dell Call Center jobs
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What states have the most Dell Call Center jobs? States with the most job openings for Dell Call Center jobs include:
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Dell Call Center jobs near you
Infographic showing various Dell Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Aurora Response and Support Call Center (Healthcare/Mental Health) - Remote Part Time 2nd/3rd shift

Aurora Residential Alternatives

Eau Claire, WI

$15/hr

Full-time, Part-time

Posted 19 days ago

Job description

Your New Beginning Starts Here!

Employee-Owned, Mission-Driven

Celebrating 40 years!

We’re more than a human services agency—we’re partners in transformation, walking alongside you on the journey to a fuller, richer life.

We are seeking passionate and committed individuals to work in our call center; providing a one-stop resource for individuals needing a wide range of services, providing telephonic assistance with the Employee Achievement Program (EAP), Crisis Line, Scheduling/On Call, Injury Hotline, and Mental Health Support.

For 40 years, Aurora has been a leader in providing customized services that support individuals with disabilities, chronic mental illness, and traumatic brain injuries in residential settings. We value employees that are passionate about making people smile every day by empowering them to live as independently as possible.

Hiring in Wisconsin, Colorado or Michigan

Responsibilities

  • Manage activities securely and confidentially while maintaining professional therapeutic boundaries
  • Operate a multiple-line telephone system and respond to calls promptly
  • Prioritize a variety of incoming calls/emails and direct to appropriate resource
  • Provide assistance/support while utilizing problem resolution techniques
  • Analyze and de-escalate calls as necessary, remaining calm in any type of situation
  • Document telephonic support services and maintain accurate schedules
  • Write reports and correspondence
  • Conduct calendar/appointment reminders or modifications
  • Communicate training tracking/documentation to corporate office
  • Effectively present information to individuals, small groups, staff, and management
  • Provide team support and assistance in orientation/training of new team members
  • Answer questions clearly, completely, and precisely
  • Creatively problem solve, implement organizational multi-tasking, and provide excellent customer service in demanding situations
  • Attend department/management meetings as scheduled
  • Ensure safe work practices
  • Perform other duties as assigned

Competencies

  • Problem Solving - identify and resolves problem in a timely manner, gathering and analyzing information skillfully
  • Interpersonal Skills - maintain confidentiality, remaining open to others’ ideas and exhibiting willingness to try new things
  • Oral Communication - speak clearly and persuasively in positive or negative situations; demonstrating group presentation and meeting skills
  • Written Communication - edit work for spelling and grammar, presenting numerical data effectively, and ability to read and interpret written information
  • Planning/Organizing – prioritize and plan work activities, using time efficiently, and develop realistic action plans
  • Quality Control - ensure accuracy, quality, and thoroughness by effectively monitoring own work
  • Adaptability – adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events
  • Dependability –consistently at work and on time, following instructions, responding to management direction, and soliciting feedback to improve performance
  • Safety and Security - actively promote, personally observe, and promote safety/security procedures, using equipment and materials properly

Benefits may Include:

  • Option to get paid after payday
  • Employee discount - Verizon and Dell
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vacation/Personal Hours
  • Employee Stock Ownership
  • 401-K
  • Employee Achievement Program
  • Longevity Bonus for Part Time or Full Time Employees
  • Casual dress (no uniforms), fun work atmosphere
  • And more

Training is held Monday - Friday 6a-2p/8a-4p CST for rouhly 3 weeks

If you are looking to make a difference, join the Aurora team! Aurora Community Services is proud to be an Employee Owned Company! An EOE/AA Employer