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Senior Manager, Benefits Administration Services - Defined Benefit

Are you ready to lead innovation and drive efficiencies across complex defined benefit programs, applying process improvements and implementing new systems?

Do you bring deep experience managing large-sized client and want to apply your expertise within a collaborative, high-impact environment?

About the Role

As the Senior Manager, Benefits Administration Services - Defined Benefit, you will play a critical role in managing and growing the retirement space portfolio while ensuring exceptional service delivery and client satisfaction. This role focuses on operational excellence, client relationship management, and continuous improvement across defined benefit administration services.

You will leverage your experience in pension, defined benefit and defined contribution plan administration to drive efficiencies, support system enhancements, and partner closely with internal teams and client stakeholders to meet service, compliance, and performance objectives.

Responsibilities

• Manage a large market defined benefit administration, with a strong focus on client satisfaction, retention, and growth.
• Partner with clients and leadership to help define business strategy, service models, and operational priorities.
• Ensure business units consistently meet SLAs, performance metrics, and service delivery standards.
• Lead initiatives focused on process improvement, operational efficiencies, and system enhancements within defined benefit administration.
• Oversee accurate documentation of client requirements, plan provisions, and operational details to support effective account management.
• Collaborate with internal and external stakeholders to maintain strong partnerships and high levels of client satisfaction.
• Develop and review performance reports, KPIs, and operational metrics to support data-driven decision-making.
• Ensure compliance with organizational policies, regulatory requirements, and client contractual obligations.
• Lead the planning, implementation, and execution of business continuity plans (BCP) for defined benefit operations.

Requirements

• Bachelor's degree or equivalent relevant experience.
• 10+ years of client-facing or client support experience, within defined benefit or pension administration.
• Experience managing teams within BPO and/or call center environments supporting benefits administration.
• Strong background in defined benefit, including operational oversight and client management.
• Advanced proficiency in MS Office, with strong Excel skills.

Flexible Working

At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:

• Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.

Working for You

We offer perks and rewards designed to support you:

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.

Join Us:

At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you'll find opportunities to:

• Bring your authentic self to work every day.
• Grow and thrive both personally and professionally.
• Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.

With over 50,000 associates in 24 countries, you'll be part of a global team that's shaping the future - for the company and for yourself.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($90,000 - $125,000)

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.